It's Christmas time at the games store and that can only mean one thing: There's some hot new product in short supply that SCs can't stop badgering me about. This year's bane of my existence is the Microsoft Kinect (the motion control system for the Xbox 360 for you non gamers).
It's funny and sad to me to see the same thing play out year after year.
It's not just my company either, a quick Google news search pops up an article that contains this tidbit:
Microsoft is offering Kinect bundled with a 250GB Xbox 360 for $399 while the 4GB version is selling for $299. The Kinect sensor bar is also available as a standalone product for $149. But a check of Web sites for major retailers like Amazon and Best Buy showed that supplies are tight, with some bundles on back order.
SC 1
SC: Do you have any kinects?
Me: Nope, we're sold out right now.
SC: Well when are you going to get more in?
Me: I've been told we'll be restocked sometime next week.
SC: When?
Me: I don't know, the trucks aren't timed.
SC: How many will you have?
Me: Not many. I won't know for sure until Monday or Tuesday. Believe me you're not the only person looking for one. It's a hot item.
SC: Well why didn't you order more?
Me: I don't handle orders sir, I'm just a salesperson. I would assume they ordered as many as they could, it is a popular item after all.
SC: So you don't know exactly when you're getting them or how many?
Me: Nope.
SC: Well you're pretty useless. *saunters off*
And an Merry Frickin' Christmas to you too, jerk.
SC 2
Phone call
Me: <opening spiel>
SC: How many Kinects do you have in stock?
Me: None. We're sold out.
SC: (as though what I just said had ruined his life so badly it would never recover) Awwww man, really? What gives, why does nobody have this thing?
Me: Supplies are short and it's Christmas time.
SC: If I give you a credit card over the phone can you hold one from the next shipment for me?
Me: Nope.
SC: Well that sucks. Thanks anyway.
SC 3
SC: You got any Kinects in stock?
Me: Nope, sorry. Sold out.
SC: Crap. You got a waiting list for them?
Me: Nope, we were taking deposits on upcoming shipments but we aren't doing that anymore.
SC: But you still don't have like a general waiting list?
(*sigh*...what did I just say?)
Me: No we don't, not anymore.
SC: Well well can I prepay for one now and then pick it up when you get more in?
Me: No, for the THIRD time, we have no waiting list no matter how much you pay. There are no holds, there are no prepays, there is absolutely no way to get one of these until we get more in stock.
SC: Well, I'll just go to your competition then.
Be my guest, better them deal with your stupidity than me.
It's funny and sad to me to see the same thing play out year after year.
It's not just my company either, a quick Google news search pops up an article that contains this tidbit:
Microsoft is offering Kinect bundled with a 250GB Xbox 360 for $399 while the 4GB version is selling for $299. The Kinect sensor bar is also available as a standalone product for $149. But a check of Web sites for major retailers like Amazon and Best Buy showed that supplies are tight, with some bundles on back order.
SC 1
SC: Do you have any kinects?
Me: Nope, we're sold out right now.
SC: Well when are you going to get more in?
Me: I've been told we'll be restocked sometime next week.
SC: When?
Me: I don't know, the trucks aren't timed.
SC: How many will you have?
Me: Not many. I won't know for sure until Monday or Tuesday. Believe me you're not the only person looking for one. It's a hot item.
SC: Well why didn't you order more?
Me: I don't handle orders sir, I'm just a salesperson. I would assume they ordered as many as they could, it is a popular item after all.
SC: So you don't know exactly when you're getting them or how many?
Me: Nope.
SC: Well you're pretty useless. *saunters off*
And an Merry Frickin' Christmas to you too, jerk.
SC 2
Phone call
Me: <opening spiel>
SC: How many Kinects do you have in stock?
Me: None. We're sold out.
SC: (as though what I just said had ruined his life so badly it would never recover) Awwww man, really? What gives, why does nobody have this thing?
Me: Supplies are short and it's Christmas time.
SC: If I give you a credit card over the phone can you hold one from the next shipment for me?
Me: Nope.
SC: Well that sucks. Thanks anyway.
SC 3
SC: You got any Kinects in stock?
Me: Nope, sorry. Sold out.
SC: Crap. You got a waiting list for them?
Me: Nope, we were taking deposits on upcoming shipments but we aren't doing that anymore.
SC: But you still don't have like a general waiting list?
(*sigh*...what did I just say?)
Me: No we don't, not anymore.
SC: Well well can I prepay for one now and then pick it up when you get more in?
Me: No, for the THIRD time, we have no waiting list no matter how much you pay. There are no holds, there are no prepays, there is absolutely no way to get one of these until we get more in stock.
SC: Well, I'll just go to your competition then.
Be my guest, better them deal with your stupidity than me.
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