Tweet
It was nothing for the history books. Just your run of the mill ignorance that they masked with sheer rudeness and/or insistence.
Confused customer who was expecting a parcel at his home and it had not arrived yet. We don't handle outside shipping complaints but he was so insistent and confused and ridiculous that we didn't really have any choice... Usually I just give them the 1800 number and tell them to fuck off. But...
I look up the tracking number. "It's been delivered."
"No...."
"Yes.. To Mississauga. Signed by Mark."
"Who's Mark?"
"I haven't the foggiest idea sir."
"Where in Mississauga?"
"I don't know sir. This isn't really anything we can help you with. You need to contact the shipper."
"But who's Mark?"
"I don't know sir."
and it went like this for a few minutes arguing with me about Mark and Mississauga before my boss stepped in and started doing the same dance before he gave up and told him to contact the shipper and we couldn't help him.
Customer 2 the boss dealt with and I had to do everything in my power to not piss myself laughing. She was trying to ship something to Iran, but had no names, no complete addresses or postal codes and pretty much as far as I could tell had no clue period. She's yipping at my boss and my boss is STRUGGLING to keep his cool because this woman is clearly not all there. Especially when she fills out all the information and then starts yelling at my boss that after he'd taken the forms and entered them into the computer that everything was wrong. Not to mention she starts bitching that he's doing it all wrong and she's going to be late for work and it's all his fault.
Then there was the stupid woman who phoned to find out how much a parcel to Winnipeg would be except... She didn't have the size or weight of the parcel nor the postal code.
"Well can't you just look one up!?"
Can't you get your shit together before you fucking phone me with attitude?
"I suppose so m'am. One moment." I google a postal code and enter it into our software. Then enter in her supposed out of her ass weight and dimensions of her parcel.
"Well it's a duvet... How much do you think it weighs? How big do you think it is? Do you think you can ship something that big?"
"M'am our boxes are as large as 36 squared..."
"Okay 36 squared then..." She snarks at me as if I'm wasting HER time. That's a big fucking duvet lady...
"and an approximate weight ma'm?"
"Oh I dunno... 11 lbs?"
and for some reason I punched in 100lbs. LOL and didn't notice until after i told her the price and she hit the roof.
"TWO HUNDRED DOLLARS!" Then she goes off on a rant about how when SHE used to ship with the carrier with her company it was NEVER THAT MUCH and how she only ever paid $20.
Now to ship something within Toronto it's about 12-20. and that's express packs and documents. She wants to ship a 36 squared box to Winnipeg for $20. Eat me lady...
It's at this point I realize my error and fix the weight. "Well let me see if i can get you a better price. Give me one moment... It'll be $55."
Thinking she'll be happier with saving $150. I pause and wait for her reply. She goes on a rant about the $20 price again and scoffs at me telling me she'll ship with somebody else and hangs up in my ear.
Thanks lady.. :P
Confused customer who was expecting a parcel at his home and it had not arrived yet. We don't handle outside shipping complaints but he was so insistent and confused and ridiculous that we didn't really have any choice... Usually I just give them the 1800 number and tell them to fuck off. But...
I look up the tracking number. "It's been delivered."
"No...."
"Yes.. To Mississauga. Signed by Mark."
"Who's Mark?"
"I haven't the foggiest idea sir."
"Where in Mississauga?"
"I don't know sir. This isn't really anything we can help you with. You need to contact the shipper."
"But who's Mark?"
"I don't know sir."
and it went like this for a few minutes arguing with me about Mark and Mississauga before my boss stepped in and started doing the same dance before he gave up and told him to contact the shipper and we couldn't help him.
Customer 2 the boss dealt with and I had to do everything in my power to not piss myself laughing. She was trying to ship something to Iran, but had no names, no complete addresses or postal codes and pretty much as far as I could tell had no clue period. She's yipping at my boss and my boss is STRUGGLING to keep his cool because this woman is clearly not all there. Especially when she fills out all the information and then starts yelling at my boss that after he'd taken the forms and entered them into the computer that everything was wrong. Not to mention she starts bitching that he's doing it all wrong and she's going to be late for work and it's all his fault.
Then there was the stupid woman who phoned to find out how much a parcel to Winnipeg would be except... She didn't have the size or weight of the parcel nor the postal code.
"Well can't you just look one up!?"
Can't you get your shit together before you fucking phone me with attitude?
"I suppose so m'am. One moment." I google a postal code and enter it into our software. Then enter in her supposed out of her ass weight and dimensions of her parcel.
"Well it's a duvet... How much do you think it weighs? How big do you think it is? Do you think you can ship something that big?"
"M'am our boxes are as large as 36 squared..."
"Okay 36 squared then..." She snarks at me as if I'm wasting HER time. That's a big fucking duvet lady...
"and an approximate weight ma'm?"
"Oh I dunno... 11 lbs?"
and for some reason I punched in 100lbs. LOL and didn't notice until after i told her the price and she hit the roof.
"TWO HUNDRED DOLLARS!" Then she goes off on a rant about how when SHE used to ship with the carrier with her company it was NEVER THAT MUCH and how she only ever paid $20.
Now to ship something within Toronto it's about 12-20. and that's express packs and documents. She wants to ship a 36 squared box to Winnipeg for $20. Eat me lady...
It's at this point I realize my error and fix the weight. "Well let me see if i can get you a better price. Give me one moment... It'll be $55."
Thinking she'll be happier with saving $150. I pause and wait for her reply. She goes on a rant about the $20 price again and scoffs at me telling me she'll ship with somebody else and hangs up in my ear.
Thanks lady.. :P
Comment