This just happened. Eugene is on one line, I'm on the other, Mark isn't in. So any calls which come in will be shunted to voice mail. It's not a problem. We are very good about calling people back ASAP.
So while both of us are on the phone we got a Button-Monkey who kept hitting re-dial and hanging up when they got voice mail. It's annoying because we are trying to help customers and the phones keep ringing repeatedly. It's the telephone equivalent of a guy who tries to butt in when you are trying to help a customer who was there first.
Anyway, as my luck would have it, I got done helping my customer before Eugene did, so I was the lucky one who got to pick up after the Button-Monkey's fifth attempt.
Me: [Company Name]. This is Di...
BM: Eugene!
Me: Dips. How...
BM: I need to speak with Eugene!
Me: He's currently on the phone with another customer. Would you like his voice mail?
BM: No! I'll hold.
Me: I'm sorry. We don't have a hold queue. Would you like his voice mail? [That last bit was said with exactly the same tone and inflection as the previous time. I was going for "mindless robot." I find it saves time.]
BM: Oh, my God! I guess so!
Me: One moment, please.
BM: [muttering to herself in the background] Oh, my God. Oh, my God.
So while both of us are on the phone we got a Button-Monkey who kept hitting re-dial and hanging up when they got voice mail. It's annoying because we are trying to help customers and the phones keep ringing repeatedly. It's the telephone equivalent of a guy who tries to butt in when you are trying to help a customer who was there first.
Anyway, as my luck would have it, I got done helping my customer before Eugene did, so I was the lucky one who got to pick up after the Button-Monkey's fifth attempt.
Me: [Company Name]. This is Di...
BM: Eugene!
Me: Dips. How...
BM: I need to speak with Eugene!
Me: He's currently on the phone with another customer. Would you like his voice mail?
BM: No! I'll hold.
Me: I'm sorry. We don't have a hold queue. Would you like his voice mail? [That last bit was said with exactly the same tone and inflection as the previous time. I was going for "mindless robot." I find it saves time.]
BM: Oh, my God! I guess so!
Me: One moment, please.
BM: [muttering to herself in the background] Oh, my God. Oh, my God.
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