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Yesterday was Christmas.
Yay, confetti!
Today being a non-holiday, of course Red Vest was open.
We got hit by a snow storm starting last night at about 9pm EST, and snow is STILL falling right now, 24 hours later. Of course Red Vest was still open, despite the snow. The store closed incredibly early, though(2:30pm). I wasn't there for closing, my shift was 8-2, so I got out the door before then. And got home to a fun challenge and a workout, as I took our garden hoe(Tried the rake, it wasn't strong enough, the hoe's metal to the rake's plastic) and cleared as much packed snow as I could so Mother could back the car in. It's not in the driveway all the way, but hey, the nose has a good foot to the edge of the driveway and gutter.
Remember the fact that this is Hampton Roads, there's at least one other CSer floating around who can attest to our decided LACK of snow in the winter.
I get to work this morning, though, and they cheered. Manager Little M(We have two Manager Ms, Big M and Little M, same first name, different heights, hence the nicknames) joked with Manager Q about a bet that I would or wouldn't come in and that Little M gained $5. Cue amusement. In truth, unless the store's closed or we can't get out of either the driveway and/or the trailorhood, or I'm too sick/injured, or the car's got some other trouble... I WILL come in, Hell or high water.
Apparently, though, at that point, a few people had called out. There was Head Cashier D, Cashier A, and myself, just of the cashiers. Over the course of the day, the third manager scheduled for the day, Manager S, came in, and then Head Cashier A at noon-ish, plus two other cashiers later. Other than that, EVERY other cashier scheduled called out from work today, plus just about half the department associates.
It was so slow and dead, SCO was never opened, and I was on front register. It's been about 4 months since I was last on a front register for actually ringing customers up, and I slipped back into that pretty fast. In all, it was a pretty relaxed day and I spent a lot of time running out into the wind and snow to get carts that were piling up at the exit door right in front of the emergency exit.
Oh yeah, our loader showed up, for an entire half an hour to an hour, so he could get his holiday pay for today(They almost sent him back home due to closing at 2:30, but the head cashiers decided they wanted him to have that holiday pay... And get the remaining loose carts back in. He was okay with it!).
Now onto the suck, since I've set up the day's events for them. Yes, I'm descriptive of things... I can't help it XD;
Excuse me while I scream
So, at one point, I was sent to Commercial Sales to cover the other cashier's 15(Keeping in mind that at that point in the day, we were literally the only two plus the first head cashier, but it wasn't much of a problem due to higher counts of associates). In the span of about 5 minutes... CHAOS. I had a customer at the counter that's a familiar face for the cashiers there(Not for me, being front-end
), plus they were looking for some stuff for an associate that they'd be installing for the other Red Vest employee while she's down in Florida, so we were trying to find that stuff and where it went, I had two calls from in-store hitting the phone(One was helping try to find the missing stuff, the other was the head cashier because...), and then there were two Hispanic guys asking about 10 more bags of ice melt, AND I was getting a hold of the cashier I was covering the break of to see if that 10 bags per customer was per TRANSACTION, or per customer PERIOD. Guys didn't speak very good English, thankfully the other customer DID speak Spanish to convey that there was a limit, the temporary credit card slip was NOT a receipt, I needed one, and sorry, but 10 bags WAS the limit and they'd met it.
This is why I don't usually go to Commercial Sales, especially when I'm going to be there alone
Combination not possible!
So, I went on my 30 minute lunch(Working 8-2, I got a 30 minute lunch. If I worked 8-3, I'd get an hour, and 8-1, no lunch, just for some perspective of how Red Vest does lunches for at least cashiers), and came back to find... A table saw thing? No idea, I never get to venture much into Tools, despite being on SCO and it's my next-door neighbor.
The thing was being held for a lady, and it was 10% off, as per Manager S. That's all good and well, I don't mind changing it at all, since the orders came down from Manager S, and the folks on Customer Service knew. Except...
She wanted to use her military discount, too. Now, I can't profess enough how much I hate it. It's not so much the discount, but the ATTITUDES that come from people using it. Out of all the military discount requests, ONE was actually asking, the rest were "I have military ID/discount" or on those lines. To be sure I'm allowed to do this, I ask the CS desk person, since she was, at one point, a head cashier(And then went to paint, and then got pregnant and got put back at the registers to reduce her work load and physical strain. It's what Red Vest does, temporarily, when an associate is injured or pregnant.). She said we couldn't.
So Manager S was called, and he verified that, no, we can't stack the discounts, because the item was reduced already(A display model, it would seem). Customer was not happy. Much insistence on being able to use it ensued, including arguing about ordering it online. She eventually decided to just order it online, despite the fact you CANNOT use military discount on items online, because we wouldn't stack discounts. She was willing to pay MORE online than in the store because we're NOT ALLOWED per CORPORATE POLICY to stack discounts
....
Now, granted, she had talked to Manager S on the phone about the thing, and he never said anything about not stacking discounts on the phone, but I'd wager she never even asked about military discount stacked on display discount.
Are you open?
We got SO many calls asking if we were open, if we had salt(No, we have ice melt.), how much we had(A lot. At one point, 600 bags), and do we have snow shovels? Our district manager decided we didn't need to get sent any, because 'it doesn't snow enough there.'
See above
I had to use a plastic rake and then, as said before, a garden hoe on its side at home, because we don't have a snow shovel, so what's that say about how often it normally snows here?
And a small driving bonus
Now, if one can't guess, I don't drive. Why? Because the thought of me being behind the wheel of something that big terrifies me, and it saves on money in multiple ways. I'm happy to be a passenger in life, I see plenty of things.
What terrifies me MORE is OTHER DRIVERS. Being that it snowed, we puttered along at 25-30 MPH on the way to Red Vest, and then Mother puttered on forward to Rubber Band Ball(Store was closed, her phone turned off on her so she didn't get the -3- attempts to contact her to tell her this between her opening manager and myself, until she got there and turned her phone back on). What usually takes about 15 minutes, getting from Red Vest to her Rubber Band Ball down the road, took her an HOUR.
Should I mention there were some people passing us, both ways? Which means they were driving faster than 30 MPH.
In the snow. On PACKED snow.
Yeah, buddy, in your huge truck/SUV/whathaveyou, go ahead and pass us! When we pass you and you're in the ditch, we will appropriately point and laugh, as we putter along at 25-30 MPH and NOT go sliding along
Yay, confetti!
Today being a non-holiday, of course Red Vest was open.
We got hit by a snow storm starting last night at about 9pm EST, and snow is STILL falling right now, 24 hours later. Of course Red Vest was still open, despite the snow. The store closed incredibly early, though(2:30pm). I wasn't there for closing, my shift was 8-2, so I got out the door before then. And got home to a fun challenge and a workout, as I took our garden hoe(Tried the rake, it wasn't strong enough, the hoe's metal to the rake's plastic) and cleared as much packed snow as I could so Mother could back the car in. It's not in the driveway all the way, but hey, the nose has a good foot to the edge of the driveway and gutter.
Remember the fact that this is Hampton Roads, there's at least one other CSer floating around who can attest to our decided LACK of snow in the winter.
I get to work this morning, though, and they cheered. Manager Little M(We have two Manager Ms, Big M and Little M, same first name, different heights, hence the nicknames) joked with Manager Q about a bet that I would or wouldn't come in and that Little M gained $5. Cue amusement. In truth, unless the store's closed or we can't get out of either the driveway and/or the trailorhood, or I'm too sick/injured, or the car's got some other trouble... I WILL come in, Hell or high water.
Apparently, though, at that point, a few people had called out. There was Head Cashier D, Cashier A, and myself, just of the cashiers. Over the course of the day, the third manager scheduled for the day, Manager S, came in, and then Head Cashier A at noon-ish, plus two other cashiers later. Other than that, EVERY other cashier scheduled called out from work today, plus just about half the department associates.
It was so slow and dead, SCO was never opened, and I was on front register. It's been about 4 months since I was last on a front register for actually ringing customers up, and I slipped back into that pretty fast. In all, it was a pretty relaxed day and I spent a lot of time running out into the wind and snow to get carts that were piling up at the exit door right in front of the emergency exit.
Oh yeah, our loader showed up, for an entire half an hour to an hour, so he could get his holiday pay for today(They almost sent him back home due to closing at 2:30, but the head cashiers decided they wanted him to have that holiday pay... And get the remaining loose carts back in. He was okay with it!).
Now onto the suck, since I've set up the day's events for them. Yes, I'm descriptive of things... I can't help it XD;
Excuse me while I scream
So, at one point, I was sent to Commercial Sales to cover the other cashier's 15(Keeping in mind that at that point in the day, we were literally the only two plus the first head cashier, but it wasn't much of a problem due to higher counts of associates). In the span of about 5 minutes... CHAOS. I had a customer at the counter that's a familiar face for the cashiers there(Not for me, being front-end
), plus they were looking for some stuff for an associate that they'd be installing for the other Red Vest employee while she's down in Florida, so we were trying to find that stuff and where it went, I had two calls from in-store hitting the phone(One was helping try to find the missing stuff, the other was the head cashier because...), and then there were two Hispanic guys asking about 10 more bags of ice melt, AND I was getting a hold of the cashier I was covering the break of to see if that 10 bags per customer was per TRANSACTION, or per customer PERIOD. Guys didn't speak very good English, thankfully the other customer DID speak Spanish to convey that there was a limit, the temporary credit card slip was NOT a receipt, I needed one, and sorry, but 10 bags WAS the limit and they'd met it.This is why I don't usually go to Commercial Sales, especially when I'm going to be there alone
Combination not possible!
So, I went on my 30 minute lunch(Working 8-2, I got a 30 minute lunch. If I worked 8-3, I'd get an hour, and 8-1, no lunch, just for some perspective of how Red Vest does lunches for at least cashiers), and came back to find... A table saw thing? No idea, I never get to venture much into Tools, despite being on SCO and it's my next-door neighbor.
The thing was being held for a lady, and it was 10% off, as per Manager S. That's all good and well, I don't mind changing it at all, since the orders came down from Manager S, and the folks on Customer Service knew. Except...
She wanted to use her military discount, too. Now, I can't profess enough how much I hate it. It's not so much the discount, but the ATTITUDES that come from people using it. Out of all the military discount requests, ONE was actually asking, the rest were "I have military ID/discount" or on those lines. To be sure I'm allowed to do this, I ask the CS desk person, since she was, at one point, a head cashier(And then went to paint, and then got pregnant and got put back at the registers to reduce her work load and physical strain. It's what Red Vest does, temporarily, when an associate is injured or pregnant.). She said we couldn't.
So Manager S was called, and he verified that, no, we can't stack the discounts, because the item was reduced already(A display model, it would seem). Customer was not happy. Much insistence on being able to use it ensued, including arguing about ordering it online. She eventually decided to just order it online, despite the fact you CANNOT use military discount on items online, because we wouldn't stack discounts. She was willing to pay MORE online than in the store because we're NOT ALLOWED per CORPORATE POLICY to stack discounts
....
Now, granted, she had talked to Manager S on the phone about the thing, and he never said anything about not stacking discounts on the phone, but I'd wager she never even asked about military discount stacked on display discount.
Are you open?
We got SO many calls asking if we were open, if we had salt(No, we have ice melt.), how much we had(A lot. At one point, 600 bags), and do we have snow shovels? Our district manager decided we didn't need to get sent any, because 'it doesn't snow enough there.'
See above
I had to use a plastic rake and then, as said before, a garden hoe on its side at home, because we don't have a snow shovel, so what's that say about how often it normally snows here?
And a small driving bonus
Now, if one can't guess, I don't drive. Why? Because the thought of me being behind the wheel of something that big terrifies me, and it saves on money in multiple ways. I'm happy to be a passenger in life, I see plenty of things.
What terrifies me MORE is OTHER DRIVERS. Being that it snowed, we puttered along at 25-30 MPH on the way to Red Vest, and then Mother puttered on forward to Rubber Band Ball(Store was closed, her phone turned off on her so she didn't get the -3- attempts to contact her to tell her this between her opening manager and myself, until she got there and turned her phone back on). What usually takes about 15 minutes, getting from Red Vest to her Rubber Band Ball down the road, took her an HOUR.
Should I mention there were some people passing us, both ways? Which means they were driving faster than 30 MPH.
In the snow. On PACKED snow.
Yeah, buddy, in your huge truck/SUV/whathaveyou, go ahead and pass us! When we pass you and you're in the ditch, we will appropriately point and laugh, as we putter along at 25-30 MPH and NOT go sliding along
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