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Stupid Americans
This one really made me angry. Normally my supervisors are smart and back me up but this time I had no back up. Spineless manager ahoy!
Anyway, this old hag and her old hag friend couldn't get their amex card to work in the atm, it was explained to them by a CW that you must know your pin. Old hag then picks another card and runs it as CREDIT withOUT a pin. And that sends you up to the cage to verify who you are. Safety feature.
Anyway, they get into my window and I ask for the card she used and her ID. Simple, right? WRONG.
She pulls out one of those extension papers which is no problem if you have the ID with the whole in it. Usually its when your DL has expired and such.
But then she pulled out the "ID." It was a PHOTO COPY of her ID in color and she told me she had lost hers. Then WHERE did the pic come from!?
I grab the card and her paper id and head to the back. At first the supervisor says no then I go out to tell old hag.
SC: Excuse me?! I've been using this every where else for the last couple of days and haven't had an issue! I want your supervisor!
Where the hell does she think I got my answer from?
SV walks in. Note, this is not my usual SV I happened to be on an earlier shift than usual. Had it been my SV this would NOT have happened.
SV: I'm sorry ma'am this is not an ID that we are allowed to take.
SC: (throws a big hissy fit)
SV: Okay, well I will contact the card company and see what they have to say.
WHAT?!
So SV walks away to call the company that the ATM belongs to.
I stayed in my window waiting.
SC: I can't believe this! Stupid, stupid, stupid AMERICANS!!!!
She yells this at me and I glared at her, huffed and I walked away. I will NOT stand there while she says shit like that. She had an English accent and the photo copied ID? LOCAL. Hey, lady sorry we are trying to protect YOU from any kind of fraud but oh yeah we're idiots for it!? Screw you!
I told me SV what she said and that I will not be dealing with her. I stayed in the back and hid, venting.
So, the ATM people didn't give a shit and said it was to our discretion. So, what does SV do who's been there 20+ years? Cuz, damn apparently this is a hard one. Hmmm.... Calls the cage manager! And she says to just take it! WTF
We turn down expired ID's, mexican IDs, and altered ids, but I guess PHOTO copies are okay!? I was beyond pissed when they did that transaction for that old bat. I was fuming for... well days. I'm STILL an angry panda.
WHY oh WHY would you take that?? I guess its true, throw a big enough fit and you get whatever you want!!!
Anyway, this old hag and her old hag friend couldn't get their amex card to work in the atm, it was explained to them by a CW that you must know your pin. Old hag then picks another card and runs it as CREDIT withOUT a pin. And that sends you up to the cage to verify who you are. Safety feature.
Anyway, they get into my window and I ask for the card she used and her ID. Simple, right? WRONG.
She pulls out one of those extension papers which is no problem if you have the ID with the whole in it. Usually its when your DL has expired and such.
But then she pulled out the "ID." It was a PHOTO COPY of her ID in color and she told me she had lost hers. Then WHERE did the pic come from!?
I grab the card and her paper id and head to the back. At first the supervisor says no then I go out to tell old hag.
SC: Excuse me?! I've been using this every where else for the last couple of days and haven't had an issue! I want your supervisor!
Where the hell does she think I got my answer from?
SV walks in. Note, this is not my usual SV I happened to be on an earlier shift than usual. Had it been my SV this would NOT have happened.
SV: I'm sorry ma'am this is not an ID that we are allowed to take.
SC: (throws a big hissy fit)
SV: Okay, well I will contact the card company and see what they have to say.
WHAT?!
So SV walks away to call the company that the ATM belongs to.
I stayed in my window waiting.
SC: I can't believe this! Stupid, stupid, stupid AMERICANS!!!!
She yells this at me and I glared at her, huffed and I walked away. I will NOT stand there while she says shit like that. She had an English accent and the photo copied ID? LOCAL. Hey, lady sorry we are trying to protect YOU from any kind of fraud but oh yeah we're idiots for it!? Screw you!
I told me SV what she said and that I will not be dealing with her. I stayed in the back and hid, venting.
So, the ATM people didn't give a shit and said it was to our discretion. So, what does SV do who's been there 20+ years? Cuz, damn apparently this is a hard one. Hmmm.... Calls the cage manager! And she says to just take it! WTF
We turn down expired ID's, mexican IDs, and altered ids, but I guess PHOTO copies are okay!? I was beyond pissed when they did that transaction for that old bat. I was fuming for... well days. I'm STILL an angry panda.
WHY oh WHY would you take that?? I guess its true, throw a big enough fit and you get whatever you want!!!
And if the woman raises a stink because somebody authorized it without seeing a proper ID.. bah.
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