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If you listen really closely, you can here the circus music.
Me: Thank you for calling Betweenshades's Place of Employment, Hair Care and Tire Center, this is Betweenshades, how may I help you?
Customer: Hi, I need to set up a service call for you guys to pick up my TV this afternoon.
Me: All of our times are already booked today, plus it's raining and we generally prefer not to pick up TVs in the rain. Would tomorrow be okay?
C: But, I need someone today! It's broken!
Me: I understand that and I'm sorry we can't go out there today, but even it it weren't raining, all of our appointments are already filled for today. Monday is our busiest day, you see. If Tuesday isn't a good day, we can send someone else out on a different day.
C: You can't come out today to pick up my TV???
Me: No- it's raining and there's no one we can send. You're welcome to bring us your TV if you really need it out of your home today. It would actually be cheaper for you; the diag cost is less and it goes towards the repair cost when you go that route.
C: I can't do that- it's raining!
Me: *headdesk* Yes, it is.
C: Can you come tomorrow?
Me: Sure- let me put our scheduler on the phone to set you up.
I will be SO glad when my boss and his wife come back from medical leave. I hate answering the phones.
Me: Thank you for calling Betweenshades's Place of Employment, Hair Care and Tire Center, this is Betweenshades, how may I help you?
Customer: Hi, I need to set up a service call for you guys to pick up my TV this afternoon.
Me: All of our times are already booked today, plus it's raining and we generally prefer not to pick up TVs in the rain. Would tomorrow be okay?
C: But, I need someone today! It's broken!
Me: I understand that and I'm sorry we can't go out there today, but even it it weren't raining, all of our appointments are already filled for today. Monday is our busiest day, you see. If Tuesday isn't a good day, we can send someone else out on a different day.
C: You can't come out today to pick up my TV???
Me: No- it's raining and there's no one we can send. You're welcome to bring us your TV if you really need it out of your home today. It would actually be cheaper for you; the diag cost is less and it goes towards the repair cost when you go that route.
C: I can't do that- it's raining!
Me: *headdesk* Yes, it is.
C: Can you come tomorrow?
Me: Sure- let me put our scheduler on the phone to set you up.
I will be SO glad when my boss and his wife come back from medical leave. I hate answering the phones.
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