The Most Idiotic Thing a Customer Has Yelled At You For...

[BookstoreEscapee]

You're welcome.

And are you SURE you didn't meet me? I was here at that time, after all. You see any magic while you were here?

I don't know...maybe I did meet you. I'm sure I saw some magic at Sunset...we went down there a couple evenings. At this point I have no idea what bars we were in. The only ones I can remember, for obvious reasons, are Fat Tuesday and Hard Rock Cafe. Oh, and I went into Margaritaville but only to get my dad a margarita glass. There was one other place that is like 3 bars in one building, the top floor being the roof and clothing optional. I don't remember the name. We went to the second floor to play pool when we lost the table at Fat Tuesday. Which reminds me, I could go for a mudslide.....mmm chocolatey-kalhuaey goodness

[BookstoreEscapee]

Ooh, I just remembered one.

I was covering in the music department one day but the phone was ringing like crazy so I answered it, even though I couldn't go anywhere. Customer wants to know the phone number for Starbucks, which is attached to the store (they rent the space from BN). I tell her, I'm sorry, I don't know their number. So she starts yelling at me, how can you not know their number, they're right there in your store?

Exactly, they're right there. Why the hell would I need to call them?

*Later I realized that their number was in the little slide-out thingy on the phone where you can write numbers. Mostly it has the different extensions in the store and emergency numbers. Contrary to what some people believe, to me coffee is not an emergency.

What I don't get is, if she could look up our number, why didn't she just flip on back a little further to the S section and look them up?

[Whyme]

I've been yelled out because our IVR stated "Press 1 for English, Press 2 for Spanish." and then received the lecture about "if they want to live in America, they should learn to speak English."

Living in Arizona near the border, you would think people here would be more tolerate about having the "Spanish" option on the self check registers, debit machines and ATM but unfortunately that is not the case. It makes my teeth grind when customers complain about it. Is someone forcing you to choose Spanish? No? Then what exactly is the problem?

One lady complained we were playing "Feliz Navidad" because this was AMERICA and because this was AMERICA we should only have AMERICAN songs playing (Does this mean no British artists as well?)! For goodness sake's it was "Feliz Navidad"! It's not a song meant to anger people nor was it meant to inspire a hate filled rant about people who speak Spanish to a part time cashier! Being the helpful person I am, I offered to refer her to my CSM, who was Mexican I enjoyed seeing the look of shock on her face when I pointed to my CSM and SC saying "You tell her!" before she ran out of the store.

[Ackee]

"Would you please brew that coffee later, after I've left? I'm pregnant and the smell of coffee makes me nauseous."

I worked in a coffee shop.

Classic!
She should also request you get all the people drinking coffee to pour theirs away and not get refills until she leaves.
Honestly, women like this give pregnant women a bad name..

[GayleShy]

What I don't get is, if she could look up our number, why didn't she just flip on back a little further to the S section and look them up?

Because that would require overusing her poor fingers and flipping all the way to the S section. The Bs are so much closer, and, as you know, the customer is always right, so it is now in your job description to be a phonebook. How could you not know this?

One lady complained we were playing "Feliz Navidad" because this was AMERICA and because this was AMERICA we should only have AMERICAN songs playing (Does this mean no British artists as well?)! For goodness sake's it was "Feliz Navidad"! It's not a song meant to anger people nor was it meant to inspire a hate filled rant about people who speak Spanish to a part time cashier! .

You think she has a problem with Dora the Explorer as well?

I've never had that bad of a complaint about the menu options, only the occasional eye roll, or "English, because we ARE in America."

The worst reaction I ever saw was from a cashier, honestly. They had a comercal thing over our PA at work that was done in Spanish, and she started to scream, while she was on the red line, (the place we are forced to stand to catch customers, a whole new rant by itself) that "WE ARE IN AMERICA, WE SPEAK ENGLISH!" Needless to say, she got some weird looks.

[BookstoreEscapee]

Because that would require overusing her poor fingers and flipping all the way to the S section. The Bs are so much closer, and, as you know, the customer is always right, so it is now in your job description to be a phonebook. How could you not know this?

You're right.. :hangs head in shame:
I'll go commit hari kiri now. Where's my sword?

[greensinestro]

One lady complained we were playing "Feliz Navidad" because this was AMERICA and because this was AMERICA we should only have AMERICAN songs playing (Does this mean no British artists as well?)! For goodness sake's it was "Feliz Navidad"! It's not a song meant to anger people nor was it meant to inspire a hate filled rant about people who speak Spanish to a part time cashier! Being the helpful person I am, I offered to refer her to my CSM, who was Mexican I enjoyed seeing the look of shock on her face when I pointed to my CSM and SC saying "You tell her!" before she ran out of the store.

Gee! How ridiculous can you be? How many times at Christmas do we all hear Jose Feliciano singing that song? I think at least 100 times or more. This reminds me of people who will complain because the hold music is playing tunes they don't like to hear. When I was at Bellsouth, the hold music was often Beethoven or Mozart, and customers first had to vent how they hated that music before telling me what they were actually calling about.

Do these same people call up their local TV stations because they're airing "Dora The Explorer" and "Handy Manny"?

[greensinestro]

Another idiotic thing I remember being yelled at for was when it became a requirement to dial the area code on all long distance phone numbers. Much of the time, it was the seasonal customers with lots and lots of money, yet had the bare bones phone service, but complained about how high their $10 per month bill was. At one time, if you dialed a long distance call within the same area code, you were able to do it by dialing 1 and just the seven digit number. Oh, my, the headache calls that came in when it became required to dial the entire number, area code and everything. It was as if it was going to kill their tiny little fingers to dial three more numbers when they called someone. Yet, their phone bills all had messages attached to them telling them this and what date it would become effective.

And again, when Florida did away with the measured rate service, AKA the bare bones service, these same people would call us up bitching and moaning that we did that without their consent and how could we allow that to happen. "Well, sir, I have a copy of your bill showing this was going to go away and that you would be on the regular rate starting (insert date)". When you looked at these bills, the monthly charge was something like $6.38 per month, and the customer was billed ten cents per call after thirty local calls made. Many made calls that cost way beyond what the monthly charge and their usage cost, yet most would only look at it that their monthly rate would be $2 more per month, and that was it. No logic used period.

[Whyme]

while she was on the red line, (the place we are forced to stand to catch customers, a whole new rant by itself)

OT, a few days ago I had my one year evaluation and received an "Exceeds" on red line. I said "Great. What's red line?". I had no idea we had a name for it.

[ShortTemperHatesStupidity]

I used to work in the mall. First place was a clothing store. When the management switched, the new chick that came in was a royal pain in the arse. I think she had nothing better to do than make peoples lives miserable while there. So I decided to quit and work at a restaurant in the food court. When this lady found out, she left her store, came over, and started to rant and rave at me in the middle of my shift that I couldn't quit on her, and how unprofessional I was for doing something like that... *I see your mouth moving but all I hear is blah blah blah*

Anyway, so I tell her basically she can't be here doing this to me while I'm at work... (talk about unprofessional). So she goes to the bar, buys a soda so she can be a "paying customer" and continue to bitch-I told her she would have to leave or I would get my manager so I think she wanted to be sure she could stay and complain...

[Sofar]

I was once yelled at for unstopping the toilet, the woman in question was horrified that I would be cooking for her just minutes after unstopping the toilet. (I washed my hands. Usually do before I cook.) She said, "Well you should keep somebody around for that," when I informed her that we couldn't afford to pay someone just to unstop the toilet, she then pointed at the small wirey El Salvadoric man just then emerging from the back kitchen and said, "Well he should do it!" To which I responded, "Ma'am, that is our cook."

[Ringtail Z28]

Most idiotic thing ever? Hmmm, so much to choose from. I'm going to go with the many times stupid customers complain about how the rain makes shopping carts and whatever's inside them wet. Obviously since I did carts outside I must have control over all things that happen outside, including the weather.

[BookstoreEscapee]

Most idiotic thing ever? Hmmm, so much to choose from. I'm going to go with the many times stupid customers complain about how the rain makes shopping carts and whatever's inside them wet. Obviously since I did carts outside I must have control over all things that happen outside, including the weather.

Rain makes things wet? Who knew?

What, now you have to start attaching golf umbrellas to all the carts?

[demonialceremony]

To protect against fraud orders... DUH

The cust calls and wants to place an order. Once I got to the card info, I asked for the #. He yells, "You don't keep it on file?! I don't want to have to give you my card info every time I want to place an order!?!? I'm NEVER ordering from you guys again!" and hung up. !!!!!GET THIS!!!!! I happen to get a call from him THE NEXT DAY looking to place an order.

[DGoddessChardonnay]

You're right.. :hangs head in shame:
I'll go commit hari kiri now. Where's my sword?

I don't know where your sword is, however when you're done committing sideways, make sure you clean up the mess.

It's always funnier when I hear my mom say that.