I Work There

[RedRoseSpiral]

As some of you may have read, I work at a third party call centre that deals with credit card reward programs that are through different banks. My least favorite is Sunny Bank or whatever I've called it. It's bright, it has sun, and it is teh ebil.

Here's the latest stupidity from a customer who also works for the bank itself.

Sunny Douche= SD
Me

Me: Thank you for calling Sunny Bank. My name is Red. How can I help you this morning?
SD: Yeah, I'd like to get the $20 for 500 sunny points. (strike 1: didn't get a hello back. strike 2: we don't have a reward like this, but we do have a way to buy sunny points and it does tell you how on the website...)
Me: Okay, sir. I'd be more than happy to assist you with your rewards options. May I have your name, date of birth, and zip code?
SD: *rattles off the info*
Me: Thank you very much, sir. I do see that you have 15** sunny points, thank you for banking with us.
SD: Yeah, okay. Can I get my $20 check? (strike 3: being a wee bit rude)
Me: Actually, sir. With this reward program we do not send out checks. We do have a credit we can apply to your bank account. That reward starts at 2500 sunny points and you could get a $15 credit.
SD: Well I'm on the website right now and that's now what it says! I work for Sunny Bank, I know how this works.(strike 4&5: tone and volume of voice. I'm sure you can hear it in your head. also, totting the "I work/ed here before" card)
Me: Sir, can you please read to me what the website says?
SD: It says "Purchase Points: $20 for 500 po..." ohhh...ummm......uhhh.... (strike 6: this went on for about 20 seconds) I guess you do know what you're talking about.
Me: Well sir, I have been specially trained to deal with your Sunny points. Was there anything else I can do for you?
SD: No, I'll wait until I have more points *click* (strike 7: didn't even say good bye)

So yeah, you'd think that Sunny Bank would want to hire people with manners and reading comprehension.

[UncleImpy]

Self-pwnership is always such a pretty thing to listen to.

[csrindy]

always hated those people but got a good giggle when they killed their own argument lol

[Raveni]

So yeah, you'd think that Sunny Bank would want to hire people with manners and reading comprehension.

Be happy! If they could hire people like that, they wouldn't need a third-party call center!

[CrazedClerkthe2nd]

I read that whole exchange and immediately thought of this:

http://www.youtube.com/watch?v=aG3aAvQXNJk

[Guinness 74]

I understand how the rest of the strikes are valid, but how is strike one an actual strike? I never call someplace and say "Hello so and so, I'd like to do do this or that", saying "yes, I'd like to blah blah blah" seems perfectly normal to me. The rest of it makes them seem like a truly "wonderful" customer though.

[Dave1982]

I understand how the rest of the strikes are valid, but how is strike one an actual strike?

My guess? It probably has to do with the way people don't bother to show basic courtesy to CSRs. They're treated as machines. It may not be *especially* sucky, but after a while it wears you down.

[blas]

I'm always leery of people who claim to work/have worked for companies or in certain areas. They always seem to act the polar opposite of what you'd expect.

My former coworker DV claims he worked in sales and collections, and one of the last times I chatted with him, he said he uses his knowledge of the standards of debt collections to his own advantage, which I find really sad, because theoretically, someone who has heard every excuse under the sun from people who try to get out of paying their bills (not everyone does this, I am talking about people like him) should not be inclined to turn around and refuse to pay their own bills, knowing what they had to deal with on a daily basis as a debt collector who had to call people over and over and deal with excuses and empty promises.

[Captain Trips]

Strike one is a strike. It can be avoided thusly: "Hi, my name is Captain Trips, and I have a question regarding rewards points."

[Guinness 74]

True-I always try to be courteous to anyone, especially after years as a pizza franchise manager..the SC's were unending...basic courtesy is an unknown nowadays..probably why I quit to go work in a warehouse where we don't have to interact with the customers at all.