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So I'm working the exrpress lane, 15 items or less. This was a couple nights ago. Anyways, this woman walks up with clearly more than 15 items...what to do?
All i said was "Mam, do you have 15 or less?" I didn't say it snotty, i said it like a legitimate question, no tone whatsoever. I find if i present it as a question, it goes over much better. Usually, they are like "oops i didnt realize", sometimes they get pissed cuz they got "called" on it, sometimes they just don't give a damn and figure it's ok cuz i have no one in line (for the moment.... seriously 99% of the time someone is going to walk up with just a few things and have to wait for EW).
So she snaps at me "Now that you're standing there doing nothing!" and stomps off. I never said anything else to this woman. I probably rang out 10 customers in the time it took the other clerk to ring her up.
Shortly after, I am called to the office....
Well apparently, this woman fills out a comment card and hands it to one of our baggers to give to our manager, which she does. On the card she states that if the manager doesnt call her at home right away she will never shop in our store again.
So manager calls her and she flips out on him about how rude I was and such gems as "I can't beleive how strict you are in your express line, you can't tell me you have never taken anymore than 15 items, there was no one in line, blah blah blah..." and that I Hmph'ed at her. Hmphed? Um...I soooo do not Hmph. I didn't do anything, SHE stormed off and I let her.
He tells me that he told her that yes, our express lines are meant to be 15 or less. We have to draw the line somewhere. There is a reason we have them, people expect to get through them quickly and not have to wait for large orders.
He let me know that I didn't do anything wrong and that in fact, we need to become stricter because so many people take advantage. Suprise suprise!
He just wanted my side of the story because she said I was so rude about it, which is LIES! All i did was ask her if she had 15 or less...which is what I say to EVERYONE who I suspect as having more. Usually they are appologetic, not realizing I am express. Sometimes they get pissed and storm off, but come on, actually taking time to write out a comment card and demanding the manager call her back? For something in which she was sooo obviously in the wrong?
People just don't get it. I swear, everyone thinks If no one is in my line then it's ok. NO thats not how it works! They honestly think that NO ONE will come up with less than 15 while I am ringing their 50 items up?
And you can bet if it were her with a gallon of milk and a loaf of bread, in a hurry, and I took a large order before she walked up, she'd be the first to complain!
just grrrrr.... customers suck!
All i said was "Mam, do you have 15 or less?" I didn't say it snotty, i said it like a legitimate question, no tone whatsoever. I find if i present it as a question, it goes over much better. Usually, they are like "oops i didnt realize", sometimes they get pissed cuz they got "called" on it, sometimes they just don't give a damn and figure it's ok cuz i have no one in line (for the moment.... seriously 99% of the time someone is going to walk up with just a few things and have to wait for EW).
So she snaps at me "Now that you're standing there doing nothing!" and stomps off. I never said anything else to this woman. I probably rang out 10 customers in the time it took the other clerk to ring her up.
Shortly after, I am called to the office....
Well apparently, this woman fills out a comment card and hands it to one of our baggers to give to our manager, which she does. On the card she states that if the manager doesnt call her at home right away she will never shop in our store again.
So manager calls her and she flips out on him about how rude I was and such gems as "I can't beleive how strict you are in your express line, you can't tell me you have never taken anymore than 15 items, there was no one in line, blah blah blah..." and that I Hmph'ed at her. Hmphed? Um...I soooo do not Hmph. I didn't do anything, SHE stormed off and I let her.
He tells me that he told her that yes, our express lines are meant to be 15 or less. We have to draw the line somewhere. There is a reason we have them, people expect to get through them quickly and not have to wait for large orders.
He let me know that I didn't do anything wrong and that in fact, we need to become stricter because so many people take advantage. Suprise suprise!
He just wanted my side of the story because she said I was so rude about it, which is LIES! All i did was ask her if she had 15 or less...which is what I say to EVERYONE who I suspect as having more. Usually they are appologetic, not realizing I am express. Sometimes they get pissed and storm off, but come on, actually taking time to write out a comment card and demanding the manager call her back? For something in which she was sooo obviously in the wrong?
People just don't get it. I swear, everyone thinks If no one is in my line then it's ok. NO thats not how it works! They honestly think that NO ONE will come up with less than 15 while I am ringing their 50 items up?
And you can bet if it were her with a gallon of milk and a loaf of bread, in a hurry, and I took a large order before she walked up, she'd be the first to complain!
just grrrrr.... customers suck!
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