Don't ya love proving customers wrong

[brucetiki]

The other day we had an e-mail enquiry from a customer asking why our PDS was buried in amogst a heap of gobblidook. A colleague responded asking for some clarification about his enquiry. He replied that he wanted to find our PDS on our website but couldn't find it, so he and his mates came to the conclusion we were deliberately hiding it on our website, with a side rant about flood cover.

I find the page on our website (which is clearly marked 'documents and forms') with relative ease, and refer the guy to that page, advising that the PDS, and a dedicated document on flood cover, can be easily found on our website (and gave him the link to that page).

His response included advising that he will address his blindness

[Draco]

At least he was able to joke about it, instead of acting like it was still the fault of your company. Sometimes the more you look for something, the more unlikely you are to find it. Until you ask for help. Then by God, you'll find it right in front of you!

[dalesys]

...Until you ask for help. Then by God, you'll find it right in front of you!

So that's why Mom has to find my clothes!

[thansal]

This is why I always start my requests to find something with: "I'm probably being blind, however I can't find XYZ"

[Raveni]

So that's why Mom has to find my clothes!

There is a joke there, involving your mom and my clothes,and another about why you are winking regarding your mom... But I haven't yet figured out where the limits of decency are on this board, so instead...

I love proving customers wrong. You'd be surprised how often the facts contradict their claims!

[XCashier]

His response included advising that he will address his blindness

It's good when a customer admits his mistake. Bonus points when he has a sense of humor about it.

[bainsidhe]

You mean the customer didn't accuse you of making things "difficult" and asking why the form was in "such a stupid place"? Sounds like you have some nice customers. And that I have ones who refuse to admit making mistakes.