My auto repair business occupies two buildings four doors from each other. One is the office where customers go, the other is now just a workshop. My female manager is a great "people person" to complement my competent but cold "carside manner." /backstory
I'm just sitting down to my cold lunch at 3:00 at the work shop when Manager calls to say, "There's a man here that wants to speak to a mechanic; he's already bugging [tech] and refuses to speak to me because I'm not a mechanic or male." Great. I hoof it over to the other shop to find a smiling man standing outside the office. I direct him in and join Manager at the counter.
"We're working on a [Expensive piece of crap aged luxury model] where the timing belt broke (oh noes) and we sent to the machine shop [etc for several sentences] so now the guy needs to put on the camshafts... you are supposed to line it up with cylinder 3 and 4? " <-- Note, this indicates he is completely out of his depth, it makes no mechanical sense.
I explain, "First of all we recommend against repairing those engines, it is better to install a new engine complete..."
He interrupts to say, "But the machine shop already fix the head. We just need help to line up the cam."
"Okay, on a running engine, that more than a 5 hour job. We charge $XXX.xx. If the engine is apart, we won't work on it at all. Do you have the special cam locking tools?"
It need special tool? You have the special tool?
"Yes, of course. The tool set is over $600."
Can we borrow it, and I give you something?
"No, we don't loan tools."
Manager chimes in, "Sublet the repair to us!"
Mr. Misogynist turns to her and says sharply, "I'm talking to HIM, I am not talking to you!"
I stood and said coldly, "We can't help you AT ALL with this, get out."
Fortunately, he left without another word. I was ready to scream at him if he didn't.
In the back room, Manager bowed to me and said THANK YOU for backing me up! No prob, this cat didn't want to spend a dime with us anyway, and his caveman attitude blew him out of the only shop within three cities that could repair this.
I'm just sitting down to my cold lunch at 3:00 at the work shop when Manager calls to say, "There's a man here that wants to speak to a mechanic; he's already bugging [tech] and refuses to speak to me because I'm not a mechanic or male." Great. I hoof it over to the other shop to find a smiling man standing outside the office. I direct him in and join Manager at the counter.
"We're working on a [Expensive piece of crap aged luxury model] where the timing belt broke (oh noes) and we sent to the machine shop [etc for several sentences] so now the guy needs to put on the camshafts... you are supposed to line it up with cylinder 3 and 4? " <-- Note, this indicates he is completely out of his depth, it makes no mechanical sense.
I explain, "First of all we recommend against repairing those engines, it is better to install a new engine complete..."
He interrupts to say, "But the machine shop already fix the head. We just need help to line up the cam."
"Okay, on a running engine, that more than a 5 hour job. We charge $XXX.xx. If the engine is apart, we won't work on it at all. Do you have the special cam locking tools?"
It need special tool? You have the special tool?
"Yes, of course. The tool set is over $600."
Can we borrow it, and I give you something?
"No, we don't loan tools."
Manager chimes in, "Sublet the repair to us!"
Mr. Misogynist turns to her and says sharply, "I'm talking to HIM, I am not talking to you!"
I stood and said coldly, "We can't help you AT ALL with this, get out."
Fortunately, he left without another word. I was ready to scream at him if he didn't.
In the back room, Manager bowed to me and said THANK YOU for backing me up! No prob, this cat didn't want to spend a dime with us anyway, and his caveman attitude blew him out of the only shop within three cities that could repair this.
Comment