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OK, arguably these people are co-workers, but they are also "customers" of my company, so I'm putting it here. 
Am I Invisible?
So I'm sitting here at the mailroom desk, eating my lunch when a woman walked in to grab a stack of interoffice mail envelopes. In and of itself this isn't a problem, except that the whole time, she was going *SNORT! SNORT! SNORT!*
Obvioulsy someone forgot to take their Sudafed this morning. I have never heard a WOMAN snorting so loud. I seriously though she was about to hock a competion-grade wad into the trash can by the door. It was disgusting, and while I was eating to boot!
Not once did she say a word to me. I guess the office support people are beneath contempt to her.
Cutoff Time? What's That?
Cutoff time for dropping off UPS shipments is 3PM. UPS doesn't come until 4:30, but this is the busiest time here. WE have outgoing mail to stamp and bring down to the loading dock by 3:50 for the 4PM pickup, plus processing the outbound interoffice mail and any other UPS packages that were dropped off ON-TIME.
Every time I thought I was getting caught up, someone came in with more.
Two were especially memorable.
3:35PM a guy came in with a flatbed cart containing four LARGE, HEAVY boxes that all needed to go out overnight. I think the lightest was 37 pounds and the heavist was 60 pounds.
Oh, and the 60 pound one was going to Berlin Germany. Total cost - including duty tax - $425.
Then at 4:29PM I get an IM from my site supervisor telling me someone just called to ask it it was OK to bring down two more boxes. This was just as UPS was walking in and I told her that.
So of course, right then, they came in with their "two" boxes, whereby two, they really meant 3. Again, big and heavy.
I flat out told the UPS guy if he couldn't stay, he didn't have to, but he agreed to wait. We managed to get two of the three boxes out but the third had the wrong ZIP code so that one had to wait.
After this, I noticed I had an IM from the office manager telling me to tell the people who came in at 4:30 that they were too late and to suck it up. If only I'd seen that earlier....
For the last time, I do NOT have that package!
For two days now, I've been dealing with this....
A woman came in looking for a package that came in on the 9th....12 days ago....
*sigh* You couldn't have come in when you were notified nearly two weeks ago??
It wasn't here. To her credit though, she had the tracking number, so I entered into the internal mail tracking system and was able to determine that it had already been picked up and signed for, and was even able to print out a Delivery Proof for her with the name and signature of the person who signed for it.
At this point, I've done what I can. She needs to go speak with the person who picked it up (it was for a particular study group that picks up all their packages at once, with only one person from the group signing for all of them. Standard procedure).
Except they've been coming back over and over for two days now looking for this and I DON'T HAVE IT! I've given you the PROOF that I don't have it! Go speak to the person whose NAME IS ON THE DELIVERY INFO!
Finally I left a note for that study group inquiring about it, and they don't know, and now THEY came back to me. They wanted a listing of all the packages that came in that day so they could try to find it.
How the hell is that going to help? All it's going to tell you is that it came in on the 9th and was delivered to (and signed for by) [name]! Which is all on the infor sheet you are holding in your hand. GO SPEAK TO THAT PERSON!!!!
I finally had to dial my site supervisor and hand the phone over because they couldn't understand simple logic. To them, it made "no sense" that one of their people had signed for it because "they don't make these mistakes."
Mystery of the Broken Copier
Earlier today I had to place a service call for a routine issue with a copier (needed a developer change). It must have been a slow day because a tech arrived only 20 minutes later (!). Showed him where the machine was and everything was all set.
Well, perhaps an hour after he left, I went to go make a few copies on a machine closer to me, and I noticed that the finisher (the unit on the side of the machine with the output trays on it) had been partially detached from the copier and was all askew!
Ok, obviously someone bashed into it REALLY hard to cause that to happen. Amazingly, the machine was still working and able to feed paper into the finisher without jamming, so I think whoever did it decided they'd just leave it rather than fess up to the mistake.
So I called that one in for service. If I'd known about it, I could've placed both calls at once and the same tech could've taken care of it in one trip. But someone's stupidity and subsequetly cowardliness just cost their company for an extra service call. No skin off my teeth.
It blows my mind; it's like "What were they THINKING?!"
Bonus points for the reference.
Already talked about this chat, so a few of you have read this already.
This company occassionally sends out special checks to employees outside of the regular paychecks. I'm guessing it's eimbursement of some sort, but I don't really know. These checks come out ofthis office and are sent via interoffice mail to whichever office the employees work at.
Now, as far as the mailrooms are concerned, we don't know what's in the interoffice envelopes nor is it our business. We just send them out.
So imagine my surprise when the mailroom from one of the two offices in New Jersey called up and started bitching me out about checks that were sent there from here. It seems someone had put them in an envelope for Hackensack when they should've gone to East Windsor.
So they were all pissed off about that because it was going to cost "double postage" (she said this at least three times) to send them on to East Windsor and also because they claimed they've told us (as in this mailroom) to stop sending these checks.
OK, first of all "we" didn't send them. Payroll did. If you've got a problem with that, have your manager call the payroll department. Don't bitch ME out for it when I have no control over it. It's like yelling at the post office for the junk mail you get. Besides, what would you have us do? Not send these checks out? I think people like getting paid.
Second, this is a standard procedure. I don't understand why I have to explain this to you. It should be old hat by now.
Well, the stupid bitch I was talking to kept going on and on about it, so finally I transferred her to my site supervisor.
Then today, an interoffice envelope arrived from Hackensack - UPS overnighted - addressed to Payroll. I should've put two and two together but didn't and just stuck it in Payroll's mailbox.
Later of course, payroll came to me with it to ask me to send something to East Windsor.
Yep, the stupid bitch had overnighted the checks back to this office instead of just forwarding them to East Windsor. After ranting endlessly about how much of a waste it was to have to pay twice to send them to East Windsor, she went ahead and just returned them. Now it's costing the company TRIPLE. Once from here to Hackensack, then back to here, and finally from here to East Windsor.
Payroll was pissed as was I. I immediately called the site supervisor to see about lodging a complaint about this bullshit, and I intend to follow up in it.
Am I Invisible?
So I'm sitting here at the mailroom desk, eating my lunch when a woman walked in to grab a stack of interoffice mail envelopes. In and of itself this isn't a problem, except that the whole time, she was going *SNORT! SNORT! SNORT!*
Obvioulsy someone forgot to take their Sudafed this morning. I have never heard a WOMAN snorting so loud. I seriously though she was about to hock a competion-grade wad into the trash can by the door. It was disgusting, and while I was eating to boot!
Not once did she say a word to me. I guess the office support people are beneath contempt to her.
Cutoff Time? What's That?
Cutoff time for dropping off UPS shipments is 3PM. UPS doesn't come until 4:30, but this is the busiest time here. WE have outgoing mail to stamp and bring down to the loading dock by 3:50 for the 4PM pickup, plus processing the outbound interoffice mail and any other UPS packages that were dropped off ON-TIME.
Every time I thought I was getting caught up, someone came in with more.
Two were especially memorable.
3:35PM a guy came in with a flatbed cart containing four LARGE, HEAVY boxes that all needed to go out overnight. I think the lightest was 37 pounds and the heavist was 60 pounds.
Oh, and the 60 pound one was going to Berlin Germany. Total cost - including duty tax - $425.
Then at 4:29PM I get an IM from my site supervisor telling me someone just called to ask it it was OK to bring down two more boxes. This was just as UPS was walking in and I told her that.
So of course, right then, they came in with their "two" boxes, whereby two, they really meant 3. Again, big and heavy.
I flat out told the UPS guy if he couldn't stay, he didn't have to, but he agreed to wait. We managed to get two of the three boxes out but the third had the wrong ZIP code so that one had to wait.
After this, I noticed I had an IM from the office manager telling me to tell the people who came in at 4:30 that they were too late and to suck it up. If only I'd seen that earlier....
For the last time, I do NOT have that package!
For two days now, I've been dealing with this....
A woman came in looking for a package that came in on the 9th....12 days ago....
*sigh* You couldn't have come in when you were notified nearly two weeks ago??
It wasn't here. To her credit though, she had the tracking number, so I entered into the internal mail tracking system and was able to determine that it had already been picked up and signed for, and was even able to print out a Delivery Proof for her with the name and signature of the person who signed for it.
At this point, I've done what I can. She needs to go speak with the person who picked it up (it was for a particular study group that picks up all their packages at once, with only one person from the group signing for all of them. Standard procedure).
Except they've been coming back over and over for two days now looking for this and I DON'T HAVE IT! I've given you the PROOF that I don't have it! Go speak to the person whose NAME IS ON THE DELIVERY INFO!
Finally I left a note for that study group inquiring about it, and they don't know, and now THEY came back to me. They wanted a listing of all the packages that came in that day so they could try to find it.
How the hell is that going to help? All it's going to tell you is that it came in on the 9th and was delivered to (and signed for by) [name]! Which is all on the infor sheet you are holding in your hand. GO SPEAK TO THAT PERSON!!!!
I finally had to dial my site supervisor and hand the phone over because they couldn't understand simple logic. To them, it made "no sense" that one of their people had signed for it because "they don't make these mistakes."
Mystery of the Broken Copier
Earlier today I had to place a service call for a routine issue with a copier (needed a developer change). It must have been a slow day because a tech arrived only 20 minutes later (!). Showed him where the machine was and everything was all set.
Well, perhaps an hour after he left, I went to go make a few copies on a machine closer to me, and I noticed that the finisher (the unit on the side of the machine with the output trays on it) had been partially detached from the copier and was all askew!
Ok, obviously someone bashed into it REALLY hard to cause that to happen. Amazingly, the machine was still working and able to feed paper into the finisher without jamming, so I think whoever did it decided they'd just leave it rather than fess up to the mistake.So I called that one in for service. If I'd known about it, I could've placed both calls at once and the same tech could've taken care of it in one trip. But someone's stupidity and subsequetly cowardliness just cost their company for an extra service call. No skin off my teeth.
It blows my mind; it's like "What were they THINKING?!"
Bonus points for the reference.
Already talked about this chat, so a few of you have read this already.
This company occassionally sends out special checks to employees outside of the regular paychecks. I'm guessing it's eimbursement of some sort, but I don't really know. These checks come out ofthis office and are sent via interoffice mail to whichever office the employees work at.
Now, as far as the mailrooms are concerned, we don't know what's in the interoffice envelopes nor is it our business. We just send them out.
So imagine my surprise when the mailroom from one of the two offices in New Jersey called up and started bitching me out about checks that were sent there from here. It seems someone had put them in an envelope for Hackensack when they should've gone to East Windsor.
So they were all pissed off about that because it was going to cost "double postage" (she said this at least three times) to send them on to East Windsor and also because they claimed they've told us (as in this mailroom) to stop sending these checks.
OK, first of all "we" didn't send them. Payroll did. If you've got a problem with that, have your manager call the payroll department. Don't bitch ME out for it when I have no control over it. It's like yelling at the post office for the junk mail you get. Besides, what would you have us do? Not send these checks out? I think people like getting paid.
Second, this is a standard procedure. I don't understand why I have to explain this to you. It should be old hat by now.
Well, the stupid bitch I was talking to kept going on and on about it, so finally I transferred her to my site supervisor.
Then today, an interoffice envelope arrived from Hackensack - UPS overnighted - addressed to Payroll. I should've put two and two together but didn't and just stuck it in Payroll's mailbox.
Later of course, payroll came to me with it to ask me to send something to East Windsor.
Yep, the stupid bitch had overnighted the checks back to this office instead of just forwarding them to East Windsor. After ranting endlessly about how much of a waste it was to have to pay twice to send them to East Windsor, she went ahead and just returned them. Now it's costing the company TRIPLE. Once from here to Hackensack, then back to here, and finally from here to East Windsor.
Payroll was pissed as was I. I immediately called the site supervisor to see about lodging a complaint about this bullshit, and I intend to follow up in it.
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