SC Looking for a problem meet SM wiht a spine *language*

[mattm04]

A few days ago I got a phone call, the SC had alluded to the fact that they had placed a order, and had some questions. Ok simple.

M: Ok? What day was that order for?
SC: *sigh* Wednesday!
M: And what name was it under.
SC: SMITH!
M: Ok. I got it. It was for <item x> and 2 of <item y>. What would you like to know.
SC: Who is this?
M: *like i said in the greeting* I'm <name>.
SC: Well I talked to <CW> who said that you didn't have it made yet.
M: Correct. They will make that first thing Wed. AM.
SC: *pause* Hmmmmm. I see.
M: Did you want to change the pickup date?
SC: *another long pause* So let me get this straight. I called THURSDAY and talked to <CW>
M: Yes.
SC: Then I call you and your a total asshole, and then me no one ever took the F***ING ORDER!!!!!????
M: Not at all ma'am. <CW> took the order and filed it so it would be made fresh that day.
SC: Sure, what ever you say. LIAR! *now screaming* Everyone at you store is a ASS HOOOOLE! I call up and no one has a G*D DAMN F***ING clue as to what is going on until, I, the CUSTOMER tell you what I need. What the hell is wrong with you people!!!??? Alli need is a few simple items and you cnat even take a f***ing order!
M: I;m sorry to hear that. Would you like to talk with the store manager?
SC: YES YOU C**K SUCKER! F**K!

I put raging psycho bitch on hold and call SM to alert them of the situation. They ask me to bring them the order form. I run it up to the office and they look it over and answer the call.

SM: Hi, this is <SM>, i understand you had a issue with dept?
SC: YES! *the RSB basically repeats their entire "issue," profanity and all*
SM: Ok. I have checked and that the order was taken, and will be ready for Wed, as you requested. I'm sorr...
SC: Cut the crap! How much is it?
SM: Lets see, It will be 25.99.
SC: Whattttt!!!?? That's what that idiot <CW> said.
SM: And they were correct.
SC: You you not giving me a f***ing discount for all my trouble?
SM: I can not because that were no mistakes on our part. You placed order, it was taken and will be ready for Wed.
SC: Dammit! Fine cancel it. I'll try <other store in our company a few miles away> to get a freebie out you assholes!
SM: Feel free to try, but i will be alerting them ahead of time.
SC: Dammit! Some fucking customer service this is. *slams down phone*

SM then emailed every SM in a 30 mile radius about this SC and two DMs.

[Marmalady]

Well done that SM!

Any idea where they got that spine? Only there's a few other managers mentioned on these threads that could do with one.......

[Mr Hero]

ASC: You you not giving me a f***ing discount for all my trouble?

What trouble?

That was the first thing that came to my mind.

[EricKei]

As you apparently cannot simply end conversations with people are being openly abusive, you have my sympathies ...Maybe your Manager-With-A-Spine can help out with that, too >_>

Good work not responding in kind to that...that entity...It's sad to hear about someone who not only admits that she verbally abused you and at least one other CW, but doesn't seem to think that there's anything wrong with it (not to mention, trying to scam a discount as well)!

[Tito]

Wow, someone must have forgot to take her meds!

[Kristev]

I don't get it. She's mad because the order won't be prepared until it's a proper time? And she expects a discount?

[clockkingfl]

She (customer) was trying to get something for nothing.

[TonyDonuts]

get a freebie out you assholes!

Dammit! Some fucking customer service this is. *slams down phone*

"OH, I'm sorry, so very sorry, sir/madam/missing link, I reserve customer service for customers, not people trying to run low-level, poorly thought-out scams."

Look on the bright side, that idiot's miserable existence is its own punishment.

And, protip for the scammer, "I'll try <other store in our company a few miles away> to get a freebie out you assholes!" Really, loudly announcing your master plan ahead of time is weapons-grade stupid, dear, scams work best when the person you're scamming only becomes aware of it long after you've taken your loot back to your hideout to split with your minions.

[Zellie Crescent]

I'm willing to bet anything she was just looking for a fight to get some free stuff and failed big time.

[Grape The Cat]

Okay. She placed an order to be ready on Wednesday, and it will be available on Wednesday. When informed of this the customer becomes a complete and utter raving twit, and expects to get freebies from the company. Fortunately the SM stood up to her. I just hope corporate doesn't decide to give this jerk some sort of compensation so as not to lose her as a "customer'.

[bainsidhe]

What the hell just happened? She's screeching because you don't know what she's asking for until she tells you...but I don't see where she tells you what she's even asking for. Until the very end, that is, when she demands freebies.

[Imogene]

Order was placed for a certain day, order will be made /that day/ so that it's fresh... and she's pissed it's not made yet.

Short version of my thought process from your post:
"Time Machine!"
...
"Lisa needs braces!"

[jjc927]

Do you know what problem she had with the co-worker she spoke too when originally making the call? I can only imagine.

[MoonCat]

Okay. She placed an order to be ready on Wednesday, and it will be available on Wednesday. When informed of this the customer becomes a complete and utter raving twit, and expects to get freebies from the company.

That's what I was thinking, too. What a piece of work.

[XCashier]

Sorry you had to deal with this foaming psycho. Glad your SM has not only a spine, but a brain, and not only didn't give the SC what they wanted, but also let everyone else in the corporation know about this idiot scammer.