Haven't had one of these in awhile

[Department stores *sigh*]

Wow I post some small issues, some amusing, most just a small vent with a smartass response from me. But yesterday was nuts. Every single customer seemed to be insane....

Onto the stories!

But I want the old sale price!

So I'm supervising the returns desk and the day was essentially "We need you over here, now over here, this customer would like to speak to someone" etc etc etc

This lady was arguing with one of the refund cashiers for awhile before I was called in.

RC:No we are not doing that.
SC: Let me speak to a supervisor.
Me: Alright whats up guys?
SC: I purchased a juicer in December and returned it the other day. Now my husband says he wants it.
Me: Alright, let me see if we still have it in stock for yah...
SC: No no no! You have it in stock but It's more expensive now. See I have my reciept from the other one!
*She shows me a reciept which has a sale price on it for the juicer*
Me: Alright that was because you purchased it at a sale price about 3 months ago.
SC: Well i want it for that price.
Me: What was the reason for the return?
SC: I didnt use it much.
Me: So you returned it used and specifically because you didnt think you would use it much but now you have a need for one so you want it at the old sale price from 3 months ago.
SC: Finally someone understand me!
Me: Im sorry but that sale ended 3 months ago. If the return had been defective or something that was no fault of your own then it might have been a different story.

I found out later that she asked two other supervisors the same thing. Fortunately we all stuck to our guns so we didn't have to get a manager involved.

You don't have money!

I was helping sell some cigarettes because C in the cage was being overwhelmed. On a busy Sunday we will do about 70-110 thousand dollars in cigarette sales. We have resalers come in and purchase large amounts so we have two tills set up so we can take a resalzer and normal customers at the same time. C was having issues with this gentlemen when i came in so I took over and she helped the rest of the waiting people.

Me: Alright your total is 5,500.
*hands me a credit card, which is declined*
Me: Sorry that didn't go through, do you have any other form of payment?
Sc: Try 2000.
Me: Sure thing *declined*
SC: Why isnt your till taking my money?
Me: It has something to do with your card sir, do you have another form of payment?
SC: Put 2000 on debit.
Me: Ok do you have a way to pay the other 3500?
Sc: yes.
Me: Do you have another form of payment other then this CC and your debit?
SC: No.
Me: Then how will you pay the balance?
SC: Just run it.
Me: Sure thing. *non sufficient funds*
SC: whats wrong with your till?
Me: nothing, do you have another means of payment?
SC: run 1000.
Me: Sir im not running anything until you have other forms of payment.

*leaves grumbling*

No receipt? Serve me anyway!

No receipt means whatever it scans up at on a store gift card. Sorry lady.

My employee already told you this. Sorry lady

Without a receipt we cant tell how much it was when you purchased it. sorry lady.

Im not digging for your transaction in the system with a refund lineup out the door. sorry lady.

I got four other people yelling at me to solve their issues since apparently you cant take no from as an answer from a sales clerk, you need a stern supervisor to shut you down. Sorry lady!

You dont have money! Pt. 2

Well he comes back! And apparently all the cigs he wanted to buy are the wrong ones. So he gets a whole new order for slightly less value and provides cash.

He hands us 3700 for a 4000$ order and tries to tell us he handed us 4200.

if the total is 4000 why hand us 4200? which you didn't and don't accuse us of stealing from you when we are both in plain sight.

Thank you other customers for telling him off when he brought that up. All I can do is be mildly condescending at this point.

Finally pays and goes off. total time spent in cigarette cage? about 2 hours of picking cigs and arguing with us.

The next story is one that came back to me from this past week or two, so everything is recalled with as much accuracy as I can manage

It's my moms card!

Lady comes through the till with, apparently, her moms card.

SC: O cmon they always let us through!
Me: That would be fraud ma'am
SC: This is rediculous. She asked me to do some shopping for her!
Me: Ma'am this is not your card and there is no way im processing a transaction on it.
SC: i want to see your supervisor.
Me: I am a supervisor, but if you give me a second I will go ask a manager.
SC: you do that!

Of course im not asking a manager, this is obviously fraud or. at best, a very confused mother and child. I lock up the card since I cant give it back to someone it doesn't belong to.

Me: Im sorry, I cant give you back the card since your mother is not present, if she likes she can come and claim it herself at her earliest convenience.

SC: This is bullshit!

I haven't heard anything past her storming out. Maybe the mother came and got the card, or management reported it and the rightful owner got it.


*exhales*

[laborcat]

I'm confused. I buy things with my husband's/mother-in-law's/mother's credit cards without issue. Never had a problem.

[underemployeed]

I'm confused. I buy things with my husband's/mother-in-law's/mother's credit cards without issue. Never had a problem.

If you don't tell me I don't care, that is always my policy. But when you run up telling me it is not your card that is when I have to actually do something about it

[hinakiba777]

First customer makes me think of a kid who doesn't want their toys until someone else is playing with it. She probably should have asked her husband if he wanted it, when she decided to get rid of it. Would have saved you store a hell of a lot of time.

[Kogarashi]

I had a similar scenario to that last one once.

Girl comes in with her mom's debit card and runs it as credit. The register prompted for signature comparison and, surprise surprise, the signatures didn't match. This girl, who had already had a previous run-in with me and threw a fit, starts griping that she always had trouble coming through my line (maybe she wouldn't if she wouldn't pitch a fit about little things). Since the surnames on the card and her ID matched, I let her go, mostly because I wanted to get rid of her. I told her that maybe next time, she should use it as a debit so that she doesn't get grief about it because it could be considered fraud.

She complained about me to the store's Assistant Manager (2nd in command, basically) who happened to be up front at the time. To his credit, he backed me up completely and told her to quit complaining about me doing my job.

[joe hx]

I bought gas once with my step-dad's credit card, and signed my name on the receipt. No one asked anything...

[Stormraven]

Working at a college bookstore recently, that was the general policy - if the surnames matched, we'd take it as credit. If they knew the PIN, we'd run it as debit.

[hinakiba777]

My dad let's me use his PIN on both his debit card and his credit card when need be. I can PIN the credit card, but I can't sign on it. He let's me use the PIN because he knows my discalcula will not allow me to remember it later.

Though I have to say after 5 years of various customer service jobs, I hate it when people hand me a card with NO signature on the back.

[Mongo Skruddgemire]

Me: So you returned it used and specifically because you didnt think you would use it much but now you have a need for one so you want it at the old sale price from 3 months ago.
SC: Finally someone understand me!

That made Mr. Brain go all 'splody on me.

On a busy Sunday we will do about 70-110 thousand dollars in cigarette sales.

That fact depresses the living hell out of me.

[Department stores *sigh*]

As far as credit cards go, I am under the understanding of using someone else's credit card being fraud. If its someone else's credit card then it is not your money nor do you have any say in what that money is used for.

I checked in on the cards status and it has still not been picked up, and its been awhile. Either "mom" doesn't care to much about her Amex or there was no mom involved at all.

If anyone comes through my till with somebody else's name on the card I will not run it. This one instance things seemed very fishy to me so I held onto the card. Still dont regret my decision.

*edit* Also keep in mind this is in Canada where the linked debit and credit cards aren't as commonplace. This was a straight Amex with no pin involved

[Racket_Man]

As far as credit cards go, I am under the understanding of using someone else's credit card being fraud. If its someone else's credit card then it is not your money nor do you have any say in what that money is used for.

I checked in on the cards status and it has still not been picked up, and its been awhile. Either "mom" doesn't care to much about her Amex or there was no mom involved at all.

If anyone comes through my till with somebody else's name on the card I will not run it. This one instance things seemed very fishy to me so I held onto the card. Still dont regret my decision.

according to my state law a married couple CAN NOT use each others CC or debit card (even if it has the same last name). I believe this was put into place so one party could not max out a shared account CC while going through seperation or divorce.

most of the time I could have cared less if someone used someone else's CC BUT when you are a male and had me a card with (yes I know it is the name of a song and YES people DO name their children strange names) with the name SUE (yes this did happen) , I am very suspicious and WILL ask for ID or you will have to get the person whose card it is to come inside WITH their ID. this is one of the only instances where I will break the merchants agreement about not asking for ID.

I had more than enough husbands or wives try and use their SO's cards. I WILL ask for ID but may still refuse to run the card. and no these were not the old school type names like Mrs. Fred Johnson -- the name read Sue Johnson

[DGoddessChardonnay]

I bought gas once with my step-dad's credit card, and signed my name on the receipt. No one asked anything...

I've done that a few times with Mom's check card at the quickie mart b/c I didn't have my card on me at the time. Nobody asked anything either.

[Aethian]

I appauld you for not taking the card. I don't care if I had kids I would not be sending them anywhere with MY credit card (that I don't even have). It's not there money, it's mine. If it was even a one or two item trip they would get cash to get the items with.