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We had a few idiots over the past week.
Can you SEE the pretty white arrows on the ground?
This one's a roadkill one, but involves my store. Basically, the way our carpark is set up, is that there are two entrances off of the main road, then a side EXIT off of a side street. Emphasis on EXIT. There are arrows on the ground indicating that yes, this is a side exit and therefore, to NOT come in that way.
Several times in the past week I have been forced to honk idiots who come in off of the side street, as they come in and almost run me down. The carparks closest to the side street are for the staff.
Where on earth does it say "Red Peaches?"
Partial coworker/management suck, partial stupidity on the customers part. We had two types of NotAPeach out this week, one being more expensive than the other. However, while there was a sign for one of the NotAPeaches, there wasn't one for the other. Needless to say, people weren't generally too sucky about it, except for one gentleman who dragged my poor manager D down to the produce area, gave her some abuse, then as she calmly pointed out what was going on, he finally realised, gave her a CBF and stalked off. (we were giving people the lower price if they asked until the sign was put up)
Fortunately, the produce boy fixed it soon after.
I do not follow your logic.
Guy comes in on Wednesday night bringing in a bag of browning banana skins. Apparaently they tasted like mush to him and were inedible. Why on earth he didn't bring in the actual INTACT bananas was a mystery but I digress. There were two things however, that stopped him from getting an outright refund:
1) No receipt. We NEED a receipt for anything produce-related.
2) The bananas now did not match the weight of the bananas purchased.
Where the logic stops however, is the guy said he bought them on SATURDAY. Why on Earth he waited until Wednesday to complain is beyond me....
He then proceeded to rant about the bananas before stalking off, leaving his bag of banana skins behind. I got the produce guy working that night to leave a note with them for the manager to deal with.
Next time he comes in, I'm telling him to call the ACCC if he thinks that we're false advertising. The bananas we are getting at the moment, yes they aren't top-quality, but would you rather we sell no bananas and lose MORE sales?
(The reason behind the lack of great bananas and the price (something like $10/kg) is due to Cyclone Yasi)
Bread rolls
This is a MAJOR management suck and also a lack of communication.
Basically, we do large orders for a church up the road on occasion, as well as some orders for groups that use our BBQ or just want/need a large order. We do NOT hold large quantities of items for dealers however and I wish we'd implement a "none sold to dealers" rule. The church guys are really nice by the way, the suck isn't with them.
Basically, the church guy called in tonight, asking about a large order of hot dog rolls. I passed him over to the duty manager as I had NO idea what he was referring to. Then the suck occurred.
Turned out that the girl in the bakery had not left anything for us to indicate the order was in. And we did not have enough to give to the guy. There was no note, no piles of bread waiting, nothing.
I really don't know what's going to happen with this one, but needless to say, D, our duty manager L and my supervisor G, were not happy. I was just more confused.
Can you SEE the pretty white arrows on the ground?
This one's a roadkill one, but involves my store. Basically, the way our carpark is set up, is that there are two entrances off of the main road, then a side EXIT off of a side street. Emphasis on EXIT. There are arrows on the ground indicating that yes, this is a side exit and therefore, to NOT come in that way.
Several times in the past week I have been forced to honk idiots who come in off of the side street, as they come in and almost run me down. The carparks closest to the side street are for the staff.
Where on earth does it say "Red Peaches?"
Partial coworker/management suck, partial stupidity on the customers part. We had two types of NotAPeach out this week, one being more expensive than the other. However, while there was a sign for one of the NotAPeaches, there wasn't one for the other. Needless to say, people weren't generally too sucky about it, except for one gentleman who dragged my poor manager D down to the produce area, gave her some abuse, then as she calmly pointed out what was going on, he finally realised, gave her a CBF and stalked off. (we were giving people the lower price if they asked until the sign was put up)
Fortunately, the produce boy fixed it soon after.
I do not follow your logic.
Guy comes in on Wednesday night bringing in a bag of browning banana skins. Apparaently they tasted like mush to him and were inedible. Why on earth he didn't bring in the actual INTACT bananas was a mystery but I digress. There were two things however, that stopped him from getting an outright refund:
1) No receipt. We NEED a receipt for anything produce-related.
2) The bananas now did not match the weight of the bananas purchased.
Where the logic stops however, is the guy said he bought them on SATURDAY. Why on Earth he waited until Wednesday to complain is beyond me....
He then proceeded to rant about the bananas before stalking off, leaving his bag of banana skins behind. I got the produce guy working that night to leave a note with them for the manager to deal with.
Next time he comes in, I'm telling him to call the ACCC if he thinks that we're false advertising. The bananas we are getting at the moment, yes they aren't top-quality, but would you rather we sell no bananas and lose MORE sales?
(The reason behind the lack of great bananas and the price (something like $10/kg) is due to Cyclone Yasi)
Bread rolls
This is a MAJOR management suck and also a lack of communication.
Basically, we do large orders for a church up the road on occasion, as well as some orders for groups that use our BBQ or just want/need a large order. We do NOT hold large quantities of items for dealers however and I wish we'd implement a "none sold to dealers" rule. The church guys are really nice by the way, the suck isn't with them.
Basically, the church guy called in tonight, asking about a large order of hot dog rolls. I passed him over to the duty manager as I had NO idea what he was referring to. Then the suck occurred.
Turned out that the girl in the bakery had not left anything for us to indicate the order was in. And we did not have enough to give to the guy. There was no note, no piles of bread waiting, nothing.
I really don't know what's going to happen with this one, but needless to say, D, our duty manager L and my supervisor G, were not happy. I was just more confused.
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