OK, I have a short one today. Had a customer call in about a return. It starts out innocently enough, but it gets bad fast:
Me: Thanks for calling [us], this is [me]. How may I help you?
SC: Hi, I'd like to do a return?
Me: Sure, can I ask what you're returning?
SC: A cell phone.
Me: OK, and what's the reason for the return?
SC: ....why does it matter?
Me: Well, we need to know if it's defective or not.
SC: Yeah, it doesn't work anymore.
Me: Anymore? What happened to it?
SC: .....
Me: .....
SC: Well, I got a little lonely...
Me:
SC: ...so I kinda used it as a vibrator.
Me: Sorry, I don't think the warranty covers water damage.
SC: WHA?! FUCK YOU!
Me: Guess the vibrator didn't work too well, eh?
SC: *click*
Me:
Me: Thanks for calling [us], this is [me]. How may I help you?
SC: Hi, I'd like to do a return?
Me: Sure, can I ask what you're returning?
SC: A cell phone.
Me: OK, and what's the reason for the return?
SC: ....why does it matter?
Me: Well, we need to know if it's defective or not.
SC: Yeah, it doesn't work anymore.
Me: Anymore? What happened to it?
SC: .....
Me: .....
SC: Well, I got a little lonely...
Me:
SC: ...so I kinda used it as a vibrator.
Me: Sorry, I don't think the warranty covers water damage.
SC: WHA?! FUCK YOU!
Me: Guess the vibrator didn't work too well, eh?
SC: *click*
Me:
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