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A couple SCs tonight.
Your scam is obvious
SC checked in at noon. I'd been transferring calls to his room my entire shift, so I knew he was in there using the room. At 9pm, he called and said his sheets were dirty. I offered to have housekeeping replace them (we were short staffed, and housekeeping was just about to leave), but he declined. He said he just wanted to leave and wanted to know if he could get money back. Of course, after using the room for over 9 hours, red flags were going up all over. We're not supposed to say "no", but I'd be damned if I was going to let this fly, so I offered a very generous refund of 50%.
He called 40 minutes later and said that he was having trouble finding another room (Saturday night, at the beginning of the month, no sh** he's having trouble), and that he'd stay but needed fresh sheets.
Me: "Okay, well housekeeping has left now unfortunately. Hold on one moment while I see if I have anything here."
SC: "Yeah, that's fine, I can put them on myself."
Me: "Okay, it looks like I'm out up here. Just give me a moment to run out and find some, and I can drop them by your room."
SC: "Uh...no, that's okay. I'll just sleep on the covers."
Me: "Are you sure? It's no problem for me to go get some."
SC: "Nononono....it's fine it's fine! I'll just stay here."
Me: "Well, if you are sure..."
I love how his song changed when he realized I would have to physically go to his room. Something tells me he really doesn't want us to see the condition it's in.
Fortunately for the motel (but not for SC), I'm returning for the morning shift, so if he tries to pull any "they-said-I-said" stuff, he's outta luck since he'll be dealing with me again!
Drunk people like me
Drunk people lately have been saying I'm awesome.
They say I am super-polite, super-friendly, super-helpful, super-everything. Yes, they are drunk compliments, but they are still compliments. Some even offered me some of their alcohol. Sorry, I have to drive a paper route after this shift, and then come back for another shift. But thanks for the offer!
Except for the drunk compliment last night. SC told ACW and I that we "both looked very nice." ACW looks like the f***ing crypt keeper.
Really not sure I like being compared to that...
Er...hi Steve?
Me: "Thank you for calling [motel], this is bhskittykatt. How may I help you?"
SC: "Front desk."
Me: "This is the front desk."
SC: "Oh! Hi, it's Steve!"
Me: "Steve?"
SC: "..."
Me: "...okay...Steve, how can I help you?"
SC: "You don't know me? Are you new or something?"
Me: "I've been here for over 6 years now."
SC: "Oh...must have the wrong number. Okay, bye!"
Hello, Steve. I have a few regulars names Steve. I also have multiple friends outside of work named Steve. So you really need to be more specific. And even if you are a customer I am supposed to "know", really you customers mostly all sort of blend together, so I'll need more than a name to identify you. "Steve" tells me nothing. "Steve, that one guy who got caught skinny-dipping in the pool" will make me go "Ah, that Steve!" and then I will be able to place you.
(Note: That was a made-up example. "That drunk Irishman who was skinny-dipping in the pool with Boss Lady" is not a made-up example, though. Just some food for thought.
)
Yes, I know who you are already
Guest calls down from a room. I'm in the middle of checking someone in but I take the call hoping it will be quick.
Me: "Front desk."
SC: "Err...is this the desk?"
Me: I believe I said that. "Yes, how can I help you?"
SC: *very slowly* "Yesssss, thissssh issss Thiiiiiick Kevinnnn innn roooom twoooo eleveeen...."
Me: *to guest in front, I have muffled the receiver* "Please confirm the amount on the pin-pad."
SC: "Whaaaat?"
Me: *into phone* "You are in room 211, I got that."
SC: ".....cannn yooooooou calllll meeee aaaat eeeight innn the moooorrrnning..."
Me: *punches in wakeup call*
SC: "...tooo waaaake meee upppp..."
Me: *to guest in front* "Please sign there." *into phone* "8am? Okay you got it."
SC: "Whaaaaat? Siiign?"
Me: "I have your 8am wakeup call."
SC: *click*
Ugh, that conversation should not have lasted that long...
The guest that never arrives
We have a guest who will always make a non-guaranteed reservation for 7 days for one of our much-coveted microfridge rooms. She has made literally dozens of reservations. She showed up once, about a year ago, and literally had to check out about ten different rooms before she finally settled on one.
On this latest reservation, the reservation center called CW to clarify something. I don't know what needed clarification. All I know is that the res center looked up her history and their jaws hit the floor. Her latest reservation was also escalated to a supervisor, who noted "Fully Explained All Policies" on the reservation. I'm curious to know what was going on at the res center that prompted that.
Ah, so it's YOUR car!
Just had two cars sneak in the back way (the parking lot is a one-way loop around the building that goes by the office...these guys went the wrong way to avoid the office). One is a green Durango, and I think it's the same one the police were asking about a couple days ago. It's not registered to any of our rooms. Both these cars parked by the scammer's room. I think it is likely they are associated with that room (there's not many other people checked in to that part of the motel right now...certainly none that are putting up red flags). If the police come by asking about the Durango, I now can refer them to that room.
Your scam is obvious
SC checked in at noon. I'd been transferring calls to his room my entire shift, so I knew he was in there using the room. At 9pm, he called and said his sheets were dirty. I offered to have housekeeping replace them (we were short staffed, and housekeeping was just about to leave), but he declined. He said he just wanted to leave and wanted to know if he could get money back. Of course, after using the room for over 9 hours, red flags were going up all over. We're not supposed to say "no", but I'd be damned if I was going to let this fly, so I offered a very generous refund of 50%.
He called 40 minutes later and said that he was having trouble finding another room (Saturday night, at the beginning of the month, no sh** he's having trouble), and that he'd stay but needed fresh sheets.
Me: "Okay, well housekeeping has left now unfortunately. Hold on one moment while I see if I have anything here."
SC: "Yeah, that's fine, I can put them on myself."
Me: "Okay, it looks like I'm out up here. Just give me a moment to run out and find some, and I can drop them by your room."
SC: "Uh...no, that's okay. I'll just sleep on the covers."
Me: "Are you sure? It's no problem for me to go get some."
SC: "Nononono....it's fine it's fine! I'll just stay here."
Me: "Well, if you are sure..."
I love how his song changed when he realized I would have to physically go to his room. Something tells me he really doesn't want us to see the condition it's in.
Fortunately for the motel (but not for SC), I'm returning for the morning shift, so if he tries to pull any "they-said-I-said" stuff, he's outta luck since he'll be dealing with me again!
Drunk people like me
Drunk people lately have been saying I'm awesome.
They say I am super-polite, super-friendly, super-helpful, super-everything. Yes, they are drunk compliments, but they are still compliments. Some even offered me some of their alcohol. Sorry, I have to drive a paper route after this shift, and then come back for another shift. But thanks for the offer!Except for the drunk compliment last night. SC told ACW and I that we "both looked very nice." ACW looks like the f***ing crypt keeper.
Really not sure I like being compared to that...Er...hi Steve?
Me: "Thank you for calling [motel], this is bhskittykatt. How may I help you?"
SC: "Front desk."
Me: "This is the front desk."
SC: "Oh! Hi, it's Steve!"
Me: "Steve?"
SC: "..."
Me: "...okay...Steve, how can I help you?"
SC: "You don't know me? Are you new or something?"
Me: "I've been here for over 6 years now."
SC: "Oh...must have the wrong number. Okay, bye!"
Hello, Steve. I have a few regulars names Steve. I also have multiple friends outside of work named Steve. So you really need to be more specific. And even if you are a customer I am supposed to "know", really you customers mostly all sort of blend together, so I'll need more than a name to identify you. "Steve" tells me nothing. "Steve, that one guy who got caught skinny-dipping in the pool" will make me go "Ah, that Steve!" and then I will be able to place you.
(Note: That was a made-up example. "That drunk Irishman who was skinny-dipping in the pool with Boss Lady" is not a made-up example, though. Just some food for thought.
)Yes, I know who you are already
Guest calls down from a room. I'm in the middle of checking someone in but I take the call hoping it will be quick.
Me: "Front desk."
SC: "Err...is this the desk?"
Me: I believe I said that. "Yes, how can I help you?"
SC: *very slowly* "Yesssss, thissssh issss Thiiiiiick Kevinnnn innn roooom twoooo eleveeen...."
Me: *to guest in front, I have muffled the receiver* "Please confirm the amount on the pin-pad."
SC: "Whaaaat?"
Me: *into phone* "You are in room 211, I got that."
SC: ".....cannn yooooooou calllll meeee aaaat eeeight innn the moooorrrnning..."
Me: *punches in wakeup call*
SC: "...tooo waaaake meee upppp..."
Me: *to guest in front* "Please sign there." *into phone* "8am? Okay you got it."
SC: "Whaaaaat? Siiign?"
Me: "I have your 8am wakeup call."
SC: *click*
Ugh, that conversation should not have lasted that long...
The guest that never arrives
We have a guest who will always make a non-guaranteed reservation for 7 days for one of our much-coveted microfridge rooms. She has made literally dozens of reservations. She showed up once, about a year ago, and literally had to check out about ten different rooms before she finally settled on one.
On this latest reservation, the reservation center called CW to clarify something. I don't know what needed clarification. All I know is that the res center looked up her history and their jaws hit the floor. Her latest reservation was also escalated to a supervisor, who noted "Fully Explained All Policies" on the reservation. I'm curious to know what was going on at the res center that prompted that.
Ah, so it's YOUR car!
Just had two cars sneak in the back way (the parking lot is a one-way loop around the building that goes by the office...these guys went the wrong way to avoid the office). One is a green Durango, and I think it's the same one the police were asking about a couple days ago. It's not registered to any of our rooms. Both these cars parked by the scammer's room. I think it is likely they are associated with that room (there's not many other people checked in to that part of the motel right now...certainly none that are putting up red flags). If the police come by asking about the Durango, I now can refer them to that room.
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