Oh, how I hate hearing this from customers. I stated an earlier post on this, but this story was actually something I witnessed at the local Subway last night. Usually on Fridays, I pick up a couple of subs. Two footlongs for $8.99, which is less than the average fast food place costs me these days. A guy was in front of me, ordered his subs, paid for them, no big deal. When my turn came, I ordered my two subs and was right in the middle of telling the guy behind the counter what toppings I wanted when this nasty 70 some year old man came in, asking for a lady named Caroline. The guy said, "I'm sorry, but she won't be here again until tomorrow night." He was mad, saying, "She told me she would be here! What do you mean she's not working?" (Insert: What does he expect the guy behind the counter to do? Blink his eye and make Caroline appear?) Then, he demanded (not asked for) a tuna sandwich, which was also one of the sandwiches I asked for. When the guy's assistant started making it, it was, "That's not enough tuna! What a rip off for what you all charge" Now, neither one of these people behind the counter were intimidated by this guy, and they politely told him, "Sir, this is the amount we always put on the sandwich". And, it was, being my sandwich certainly had enough on it.
Now, the one guy is just about to complete my second sandwich when this old hag guy bops in front of me to pay for his sandwich, before they have finished with it. "How much is that?" to which the girl told him it was $5.89. "What? A tuna sandwich is $3.99 according to your sign!" He, of course, missed the big, large yellow letters clearly showing this was on Mondays only. The girl told her, "No, sir, today is Friday and our special is two footlongs for $8.99" "But I'm the customer and should get the $3.99 deal that I want! I pay your salary here." Neither person behind the counter was intimidated, but this man finally decided to give up and get another sandwich. Thankfully, I did not stick around to see the outcome of the second sandwich. The girl politely told me my total, asked if everything was to my satisfaction (loud enough for this old fart to hear), to which it was, and I left.
I guess they've dealt with this guy before, or they're just used to it there. The thing is, I decided to stop at a different Subway and have now decided to stick to the one I'm used to visiting. I never have this type of problem there. By the way, I said not one word to this guy, and I think that also made him mad. He could not hook me.
Now, the one guy is just about to complete my second sandwich when this old hag guy bops in front of me to pay for his sandwich, before they have finished with it. "How much is that?" to which the girl told him it was $5.89. "What? A tuna sandwich is $3.99 according to your sign!" He, of course, missed the big, large yellow letters clearly showing this was on Mondays only. The girl told her, "No, sir, today is Friday and our special is two footlongs for $8.99" "But I'm the customer and should get the $3.99 deal that I want! I pay your salary here." Neither person behind the counter was intimidated, but this man finally decided to give up and get another sandwich. Thankfully, I did not stick around to see the outcome of the second sandwich. The girl politely told me my total, asked if everything was to my satisfaction (loud enough for this old fart to hear), to which it was, and I left.
I guess they've dealt with this guy before, or they're just used to it there. The thing is, I decided to stop at a different Subway and have now decided to stick to the one I'm used to visiting. I never have this type of problem there. By the way, I said not one word to this guy, and I think that also made him mad. He could not hook me.
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