Yes, please call Corporate. They'll back me up!

[Pagan]

http://www.youtube.com/watch?v=G4phHwSSing

[Teefies2]

Quote:
Quoth bhskittykatt View Post
SC: "NO! YOU WILL PUT ME THROUGH TO HER RIGHT NOW!!! I DON'T CARE IF SHE'S ON A FUCKING PLANE TO ISTANBUL!!!" (Yeah, he did say that)

That used to be a fucking plane to Constantinople. Now it's Instanbul.


Aha! A fellow Canasta Pogo player!

[Miss Maple Leaf]

Even old New York was once New Amsterdam...

Why they changed it I can't say...


Seriously, though, that guy was an asshole. I'm glad you guys got to ban him from ever renting there again. Some people really need to take a chill pill or something.

[Jay 2K Winger]

Why they changed it I can't say...

People just liked it better that way.

[Seenoevil]

*sigh* I got a headache just reading that. I can tell you that at the C-store, we absolutely can NOT take credit cards over the phone under any circumstances.

ONCE someone did this for me at a gas station. I was a college student and my wallet had fallen out of my pocket in a lecture hall (thankfully it was still there when I raced back to find it) I had filled the car with gas and had no way to pay for it. Fortunately they let me call my mom and took her credit card over the phone...

Now normally I doubt she'd have allowed it but I have a very innocent/naive face (especially for a guy) and the expression of tearful panic must have convinced her to believe me. I think she was a mom too. Mothers can tell.

[chainedbarista]

You should have called the police state troopers and let them know he was driving without a license.

troopers cover more of that 2 hr drive to seattle, and i'm betting they're looking for a bit of excitement.

that entire area used to be a speed trap; is it still that way?

[bhskittykatt]

troopers cover more of that 2 hr drive to seattle, and i'm betting they're looking for a bit of excitement.

that entire area used to be a speed trap; is it still that way?

Yeah....I'm guessing if he was still driving aggressively like that, they would have snagged him by Marysville, where they especially love to catch people. He would have been hitting there right around a peak trap-time for that area. And I have never driven through there without seeing at least one trap in each direction! (That's where I got my speeding ticket. ) So if he was still pissed off and being aggressive, I'm sure karma (carma?) would catch up with him there.

[Ironclad Alibi]

That used to be a fucking plane to Constantinople. Now it's Instanbul.

Was that a charter flight for the Mile High Club?

[bhskittykatt]

Got back to work today and got the contact report from when he called Guest Relations. I will copy the relevant parts for you here:

GST CALLED IN STATED PROP WLD NOT LET HIM CHECK IN WITH OUT HIS ID

ADVS GST THAT IT WAS UP TO THE PROP TO ALLOW HIM TO CHECK IN WITH ANOTHER FORM OF ID.

GST BEGAN GETTING UP SET AND CURSING AT ME. ADVS THE GST I WILL DISCONNET THE CALL IF HE CONTINUED
TLKING TO ME LIKE THIS.

GST STILL CURSING I DISCONNECTED THE CALL

GST CALLED BACK DEMANDED SUP
GST REPEATED THE ABOVE SAYS HE HAS NOTHING BUT PROBLEMS W/ PROP

GST SAYS HE WILL CALL BACK EVERY HR AND FILE A NEW COMPLAINT SO THAT WE WILL NO WE TAKE HIM
SERIOUSLY

Then, this guest filled out one of our guest satisfaction surveys. Since he didn't stay here, he used the survey from one of his employee's stays. My thoughts in italics.

Subsequent to this visit, I attempted another visit, and was again very dissatisfied. I had booked at [our motel] for the purposes of a construction project that my company is on for 6 months. Out intent was to use the hotel 3 nights a week during the project. On the first visit, my employee attempted to check in. I had booked the room on line and had included the credit card number, and specifically asked that the CC number be used to pay for the room. When the employee showed up, the desk refusedto charge the room to the card. After explaining that the only wayto pay for the room was to use the card which was previously used to secure the reservation, the desk clerk and manager informed me thy the card could only be charged if the reservation went un used. In essence, they informed me that they could in fact charge the card... But would only do so for a no show... Even though the person who had the room reserved was standing in front of them. [They also told you how to get a 3rd party credit card authorization. And the website does say you need the card in-hand to checkin without one.] In the end, my employee had to pay out of his own money, resulting in me hbing to wire cash to him so that he could eat for the week. Then, tonight, I attempted to check myself into the same hotel, and was informed that I could not rent a room without picture ID. After informing the desk clerk that my wallet had been stolen, and I had only a credit card and cash on me, she informed me that there was nothing she could or would do for me. [Never said that. SC flipped out on me practically the moment I asked for ID. I could even speak a syllable the way he was yelling at me.] I informed her that I had a confirmed reservation, and would be happy to leave a hefty deposit on the room if that was necessary. [That's just a plain lie.] I presented her with documentation from the state indicating that a temporary I'D had been applied for, in the form of a receipt from the state DOL. She again refused to allow me to access my reservation, and proceeded to call the manager, who never once spoke to me, and in fact left the office before I was off the phone with the customer service line. [Because you were already on the line with Guest Rel, and she had actual work to be doing rather than wait for you to finish cursing them out. She did speak to you outside, though.] I can honestly say that my experience with your facility an it's customer service is perhaps the worst I have encountered in my 15 years of business. Nevermind that we will be booking rooms for the next 6 months on this job alone, no one cared about that. Because the situation did not fit nicely into their little box, there was to attempt to help and or resolve the situation. I sincerely hope that [our motel] understands that they need to be willing to work with their customers if they want to keep them. As for out corporate business... We will be taking it to the hotel down the street who realized that turning a business owner out onto the street was not an option. Thanks to their willingness to bend with my needs, they have earned the next 110 nights stay that we will need for myself and my employees. [Don't let the door hit you on the way out! Oh, and they're going to need 3rd party credit card authorizations, too. Just a fair warning.]

Here's Boss Man's reply:

Dear [SC's employee]:

Thank you for taking the time to tell us about your experience at the [our motel] in [our town]. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I particularly want to thank you for the careful and considered way you responded to each survey question as well as the detailed comments which makes the information both useful and comprehensive.

At [our motel], we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was under the impression that it was Mr. [SC] who was upset about these incidents and cursing at my employees. If you were also inconvenienced, I am very sorry.We thought you were polite and reasonable at every encounter. It is unfortunate that our company standards, which are developed to protect our guest’s security, were not what you needed on these two occasions.

We appreciate your sharing your concerns. We are very sorry that you were unhappy here.

Sincerely,
Boss Man

[Kogarashi]

Wait, did your Boss Man just do a stealth insult to Mr. SC? Sneaky!

[seigus]

That is just excellent.

[Salesmonkey]

I have found that it's possible to accommodate guests without ID by having their 3rd party (parents, boss, etc.) make a prepaid reservation using the chain website, travelocity, orbitz, etc.

[DeltaSierra]

And oddly enough, while I'm hearing the song in my head, I'm seeing the "video" they did for it on Tiny Toons.

That's my FAVORITE version of this song!! Love it

Sorry you had to deal with such a jerk - but glad you got backed up and he's banned.