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  • #1

    I'm never coming back...

    This week we have two items (a and b) on sale that are similar in the way a suit and a t-shirt are both clothing, or a filet minion and hot dogs are both meat, a BMW and a Kia are both cars, etc.

    SC: You have <A> on sale for $5, and you have *points* <B> on sale for $10, which is more than <A>
    M: That is correct.
    SC: Can I have <B> for the sale on <A>.
    M: Unfortunately, they are two different items and we can not change the price.
    SC: but...but....You have both <A> and <B> I don't see why you cant just switch the sales?
    M: The sales are on very specific items and we can not change items unless a item is out of stock and we have a comparable more expensive item, and only with prior management approval. We current have the sale items in stock, so we can't do that.
    SC: What would you manager say, not treating a customer with respect?

    Now I should note, MOD was standing about 15-20 feet away the whole time. They walk over and talk to SC and tell them the same thing I did. SC threatens to leave and go to one of our major competitors across the street and never come back if we do not do as SC wanted. Thankfully MOD had a spine and said no and SC stormed off.

    About 15 minutes later, who do I see, the SC looking at item B. I decide to help them.

    M: Can I help you?
    SC: Not unless you give the the price I wanted. I went to <competitor> and they didn't even have the same thing on sale! I asked them to match you sale and they refused. The bastards!
    M: Well we do have <B> on sale like you wanted, for less than <competitor> does so it would be more economical to purchase it here.
    SC: *grabs product and stomps off to the cashier station*
    Tags: None
  • #2
    What do these CS's think? That "customer service" means DEMANDING that they get what they want, however way they want & you better beg & plead for their business cause they're gonna go someplace else? Riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiight!. ...LOL!

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    • #3
      So did he try to select a newer, younger cashier and tell him/her that so-and-so manager said he could have it for the cheaper price? Because that sadly wouldn't surprise me.
      A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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      • #4
        I decided to have some fun and edit this slightly the way I might have dealt with this.....person.

        SC: You have <A> on sale for $5, and you have *points* <B> on sale for $10, which is more than <A>
        M: That is correct.
        SC: Can I have <B> for the sale on <A>.
        M: No.
        SC: but...but....You have both <A> and <B> I don't see why you cant just switch the sales?
        M: Because those are the prices for those items.
        SC: What would you manager say, not treating a customer with respect?
        M: I have treated you with respect, but if I changed the prices on these items, my manager would say that I'd be looking for a new job.

        This person was an idiot.

        "Hi, I notice that you have both the Corvette and the Cobalt. I like the Corvette, but I don't really want to pay the listed price for it. Can I just pay the Cobalt price on the Corvette? That would be swell. Wait, what do you mean, no? But you have them both. All you have to do is switch the prices. What's the big deal? Wait, why am I being asked to leave? Why is security being called? You are not treating me with the respect I deserve as a customer!"

        Yeah. Same idea. Moron.

        "The Customer Is Always Right...But The Bartender Decides Who Is         Still A Customer."

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        • #5
          Depending on what you are buying, I can understand some haggling but I don't see why people expect they are going to get the Dom Perignon for the price of the Boone's Farm. At least he didn't complain about bait and switch or something.

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          • #6
            SC: What would you manager say, not treating a customer with respect?
            i'm thinking your mod would say, "then you got what you deserved, didn't you?"

            respect=two way street. none given, none returned.
            look! it's ghengis khan!
            Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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            • #7
              "Respect" does not mean giving them any damn thing they ask for. Too bad most of them don't realize this.
              When you start at zero, everything's progress.

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              • #8
                You did treat the SC with respect. I mean, they're still breathing, aren't they?
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

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                • #9
                  I'd say that the EW was a rude & nasty prat but that both you & your MOD were both in the right AND possessed what is known as a spine...kudos!

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                  • #10
                    I'm not sure where the loss of logic comes in with some of these people. I'd get a disturbing amount of people at the bodyshop who just didn't get that painting two bumpers cost more than painting one bumper. Or that "just dusting on a little paint for free" was never EVER going to be included.
                    "You are beginning to damage my calm."

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