Don't tell ME they are not ready!!!

[RetailSlave]

I work 3rd shift at a midwestern Superstore chain that starts with a lower case m.
Last Monday morning a little after 5am I was helping our Team Leader put out the new tills while the other cashier was finishing up the last of the cleaning. We had just started when a regular customer came rushing up and asked the other cashier if she knew the number for Corporate. Since she was fairly new she didn't, so she came up to ask the Team Leader. The TL asked the customer if there was a problem.

SC:"Yeah, I wanted a couple of glazed donuts and they wouldn't let me have any!!"

TL: "Well, sir, perhaps they weren't ready yet..it IS early."

SC: "OH NO, they had some back there... I SAW them. She said they needed to cool first! I want my donuts! They can't tell me NO...I am going to call Corporate! That is horrible Customer Service!!"

The Team Leader paged the bakery but no one responded, so she called our 3rd shift Store Director and told him what was going on...he walked over to the bakery and they said the donuts were not ready yet (once they are baked and glazed, they have to sit and cool enough for the glaze to set before they are put out). Our Team Leader said, "Just get him a couple of donuts...it is not worth him calling in a complaint to Corporate over 2 donuts." The Store Director got a couple of donuts and put them in a plastic pastry box and gave them to the customer who paid and left...BTW the glaze was slipping off the donuts when he came thru my line.
I told the TL I can't understand people throwing a fit over something so trivial...I had two words for him..Krispy Kreme (there is one not far from our store).

The customer came in the next morning and I was expecting him to go back and get fresh donuts again...but no! When he came up to pay he had a dollar package of Hostess powdered sugar mini donuts. Why he couldn't have settled for those the day before I don't know...he usually buys something from the Hostess snack cakes section.

[mharbourgirl]

Ever gone to the store with a little kid? Everything they see, they want, but they're easily distracted until they hear the word 'No'. Then, the world comes to a screeching halt because now they can't live without it, simply because they were denied it.

Dude was told 'Not yet', and suddenly no other donut would do but the ones he couldn't have. Which suggests that emotionally, he's stuck at around 4 years old. And just as annoying as a whiny, foot-stomping toddler in full-on 'I WANT IT' mode.

I'm going on a beer run later this afternoon, shall I get a couple extra for ya?

[chainedbarista]

that moron should have been kicked out; what part of 'hot baked good needs to cool first' didn't register. if he got a oral burn, then karma was working it.

[Shalom]

"Sir, I'll be glad to give you two do(ugh)nuts. Just sign this waiver first, swearing that you won't sue us when you burn your mouth on them."

[MoonCat]

What do you want to bet that he got them home, put them on the counter and proceeded to do a bunch of other things before he actually ate them? During which time they cooled off anyway.