SC: ( has what I am pretty sure was a French accent. His name was Asher so I don't know from whence that came but I'm about 95% sure) How much drop I owe?
Me: A total of $58.85. $40.00 is now past due and is preventing delivery.
SC: Okay, I'm gonna send you a check but I need a delivery today.
Me: Unfortunately to restore delivery we would need for your check to clear, a maximum of 7 business days after it posts. You can make a check payment over the phone to speed up the process.
SC: I will give it to him, tell him to come today.
Me: We can pick up the payment, certainly but we cannot deliver until the payment clears.
SC: I am out of water, I need it today.
Me: You can pay by credit or debit card and get delivery by Monday or you can give the representative cash on delivery and receive it today.
SC: What? Cash? I guess you are one of those Mexicans who doesn't get that this is America. We don’t use cash. This is a business. We use checks only. I guess you are trying to say I don’t pay taxes like you Mexicans.
Me: ......um...I am sorry if I offended you sir, I was just offering you an option-
SC: Sure, Maria. Whatever.
Me: sir, my name is Vanessa ( I am breaking anonymity just to show how non hispanic my name is).
SC: all Mexicans are named Maria or Juan. Can you bring me a taco with my water? Laughs hysterically
Me: and I will be disconnecting this call.
I am not sure why he thought I was Mexican or what being Mexican could have to do with him not paying his bill on time. To be honest I have a voice like Brett Butler at age 12 so I am not sure how he got Mexican but I should have said well, if being Mexican means you pay cash instead of holding off on payments for months and potentially bouncing checks then I am proud to be called one.
Me: A total of $58.85. $40.00 is now past due and is preventing delivery.
SC: Okay, I'm gonna send you a check but I need a delivery today.
Me: Unfortunately to restore delivery we would need for your check to clear, a maximum of 7 business days after it posts. You can make a check payment over the phone to speed up the process.
SC: I will give it to him, tell him to come today.
Me: We can pick up the payment, certainly but we cannot deliver until the payment clears.
SC: I am out of water, I need it today.
Me: You can pay by credit or debit card and get delivery by Monday or you can give the representative cash on delivery and receive it today.
SC: What? Cash? I guess you are one of those Mexicans who doesn't get that this is America. We don’t use cash. This is a business. We use checks only. I guess you are trying to say I don’t pay taxes like you Mexicans.
Me: ......um...I am sorry if I offended you sir, I was just offering you an option-
SC: Sure, Maria. Whatever.
Me: sir, my name is Vanessa ( I am breaking anonymity just to show how non hispanic my name is).
SC: all Mexicans are named Maria or Juan. Can you bring me a taco with my water? Laughs hysterically
Me: and I will be disconnecting this call.
I am not sure why he thought I was Mexican or what being Mexican could have to do with him not paying his bill on time. To be honest I have a voice like Brett Butler at age 12 so I am not sure how he got Mexican but I should have said well, if being Mexican means you pay cash instead of holding off on payments for months and potentially bouncing checks then I am proud to be called one.
Comment