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I sold a board last November. 4 months later, they send it back. No contact info, no emails, no phone calls. The name/ address on the return label didn't match anyone I'd ever sold to. Just a random part. Keep in mind we have a 7 day return policy that's plastered everywhere, including the shipping receipt that's in every order. Well, after digging I found the order and I remembered the guy...
See, he didn't know where he lived. The address he put in didn't exist according to the USPS. Or, at least the effed up version of it that he put in. It took me 3 times to get him to give me the right address and the entire time I was thinking that I should just refund him and be done with it because this guy smells of drama.
Well, I was right. I emailed him with the email provided in the original ticket and told him that I could not and would not refund him after this length of time and my boss backed me up on it (I'm rather liberal with the refunds, too). No response for two weeks, so I relisted the working part and forgot about it. Cut to 3 weeks ago.
I'll pause to let this set in and make sure we're on the same page. Part bought in November. Part returned in March. Emailed customer same day as return. It's now the last week of April...
The phone rings. It's him. He's FLIPPING THE FARK OUT because he just read my email. He kept telling me that he had an email from me in March that told him he could return the part. I told him if he sent me the email, I'd refund him. Of course he had deleted it and couldn't send it to me.
At this point, he starts swearing and threatening me, so I told him I was ending the call and to not call again. So, he calls back. He got every one at the shop at one time or another who told him that he was SOL. At one point he got my boss who ALSO told him not to call and hung up on him after he started swearing.
Rinse and repeat once a week until today. He calls, I answer (he called on a different phone number) and he proceeds to tell me that my boss told him that I was going to send another part to him. No dice, dude. So I told him as such.
Him- So, you aren't giving me a refund?
Me- No, as I told you 2 months ago it was well beyond the time I would issue a refund as you bought it in November and it was March at that point. Especially since you didn't even attempt to contact us about it or attempt to communicate with us aside from swearing at us. Now, it's May and you've done nothing to garner sympathy from anyone here. So, no- you don't get a refund.
Him- That's fucked up, dude. *click*
This actually amused me more than anything.
See, he didn't know where he lived. The address he put in didn't exist according to the USPS. Or, at least the effed up version of it that he put in. It took me 3 times to get him to give me the right address and the entire time I was thinking that I should just refund him and be done with it because this guy smells of drama.
Well, I was right. I emailed him with the email provided in the original ticket and told him that I could not and would not refund him after this length of time and my boss backed me up on it (I'm rather liberal with the refunds, too). No response for two weeks, so I relisted the working part and forgot about it. Cut to 3 weeks ago.
I'll pause to let this set in and make sure we're on the same page. Part bought in November. Part returned in March. Emailed customer same day as return. It's now the last week of April...
The phone rings. It's him. He's FLIPPING THE FARK OUT because he just read my email. He kept telling me that he had an email from me in March that told him he could return the part. I told him if he sent me the email, I'd refund him. Of course he had deleted it and couldn't send it to me.
At this point, he starts swearing and threatening me, so I told him I was ending the call and to not call again. So, he calls back. He got every one at the shop at one time or another who told him that he was SOL. At one point he got my boss who ALSO told him not to call and hung up on him after he started swearing.
Rinse and repeat once a week until today. He calls, I answer (he called on a different phone number) and he proceeds to tell me that my boss told him that I was going to send another part to him. No dice, dude. So I told him as such.
Him- So, you aren't giving me a refund?
Me- No, as I told you 2 months ago it was well beyond the time I would issue a refund as you bought it in November and it was March at that point. Especially since you didn't even attempt to contact us about it or attempt to communicate with us aside from swearing at us. Now, it's May and you've done nothing to garner sympathy from anyone here. So, no- you don't get a refund.
Him- That's fucked up, dude. *click*
This actually amused me more than anything.
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