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Cancer lady
Customer: you know that stuff that gives you cancer? Do you put it in your water?
Me: um...no.
Customer: it was on the news, that's why I asked.
Security guard
*for security reasons when I enter a cc number it automatically tabs out of the field to the one that takes the expiration date. The cc number turns to stars except for the last 4. The cc system knows if a cc number is invalid and will not accept it. This is for the CUSTOMER'S protection.*
SC: you want to read that number back to me?
Me: for your security I can only view the last 4 numbers of the card once it has been inputted. But I can assure you that my system would recognize an incorrect number and advise me to verify it.
SC: that's stupid. Next time don't type in the numbers. Write them down and read them and then do it. And you need to tell your manager what you just said to me because I don’t really think you know what you're talking about.
N'Sync
SC: I want your supervisor!
Me: yes ma'am, hold one moment.
SC: bye bye! Bye!
Me:...bye?
The mathematician
*we charge deposits on the 3 and 5gallon bottles. They are normally $6 a bottle, billed on the 1st delivery and then chagred on new bottles and credited on returns. Basically if you receive and return an equal number they cancel out. Some customers return more than what they have paid a bottle deposit on. Our system recognizes this and will not give credit. This customer has been credited for 3 more bottles than he paid for so he is no longer getting credit and is having trouble understanding why.*
SC: these bottle deposits don't add up.
Me: Well, you were billed 3 deposits for a total of $18 but not credited with the returns.
SC: I think I know the problem. I used to run a bottled water company. The computer is confused because the line for the deposit credit isn't below the line with the charge.
Me: well in this case, since there was no credit, that wouldn't really solve the problem.
SC: I don’t think you understand what I'm talking about.
Me: no, you're right, I fail to understand how rearranging the transactions on your bill would make 18 minus 0 equal 0.
Yes, yes I did say that. And apparently he realized how stupid he was because I am still employed.
Customer: you know that stuff that gives you cancer? Do you put it in your water?
Me: um...no.
Customer: it was on the news, that's why I asked.
Security guard
*for security reasons when I enter a cc number it automatically tabs out of the field to the one that takes the expiration date. The cc number turns to stars except for the last 4. The cc system knows if a cc number is invalid and will not accept it. This is for the CUSTOMER'S protection.*
SC: you want to read that number back to me?
Me: for your security I can only view the last 4 numbers of the card once it has been inputted. But I can assure you that my system would recognize an incorrect number and advise me to verify it.
SC: that's stupid. Next time don't type in the numbers. Write them down and read them and then do it. And you need to tell your manager what you just said to me because I don’t really think you know what you're talking about.
N'Sync
SC: I want your supervisor!
Me: yes ma'am, hold one moment.
SC: bye bye! Bye!
Me:...bye?
The mathematician
*we charge deposits on the 3 and 5gallon bottles. They are normally $6 a bottle, billed on the 1st delivery and then chagred on new bottles and credited on returns. Basically if you receive and return an equal number they cancel out. Some customers return more than what they have paid a bottle deposit on. Our system recognizes this and will not give credit. This customer has been credited for 3 more bottles than he paid for so he is no longer getting credit and is having trouble understanding why.*
SC: these bottle deposits don't add up.
Me: Well, you were billed 3 deposits for a total of $18 but not credited with the returns.
SC: I think I know the problem. I used to run a bottled water company. The computer is confused because the line for the deposit credit isn't below the line with the charge.
Me: well in this case, since there was no credit, that wouldn't really solve the problem.
SC: I don’t think you understand what I'm talking about.
Me: no, you're right, I fail to understand how rearranging the transactions on your bill would make 18 minus 0 equal 0.
Yes, yes I did say that. And apparently he realized how stupid he was because I am still employed.
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