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You could have SAID something!

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  • You could have SAID something!

    I've been extremely lucky in the fact that I can count the number of SCs I've had on one hand. (Worked part time at a store in an airport, and just happened to luck-out and not get the brunt of the SCs. My co-workers have some stories, though.) This is the story of the SC I never actually saw, but who still felt the need to complain about me to my coworkers.

    One of my jobs in the store I worked in was to stock pins. These are little metal pins our customers buy, collect, and (sometimes) trade with our store employees. They are a HUGE seller, and therefore fly off the racks throughout the day. I was standing in front of one of 3 displays, my cart of pins off to the side. Now, when I stock pins, I try to stand to the side of the display, so people shopping can still peruse them. If someone asks me to move, I happily oblige them and move my cart (or myself) out of their way.

    My pin stocking went well - no one asked me to move and I got all of the pins on the display in the correct order. Everything looked great. I packed up my cart and took it inside to put my leftovers in the stockroom. When I came back out, I went to take over a register, and had the following conversation with my coworker:

    CW= Co-worker

    CW: Hey, Moose! This lady was complaining about you earlier.
    Me: What? Why?
    CW: She said that you kept getting in her way while she was trying to look at the pins.
    Me: But I wasn't in the way! I always stand to the side when I stock pins.
    CW: Yeah, but she said you were. She asked how she was supposed to buy pins if she couldn't even look at them.
    Me: I didn't see anyone behind me, and no one even asked me to move! If she had asked me to move, I would have!
    CW: I didn't know what she wanted me to do about it. I asked her if she wanted to speak to a manager, but she said that she didn't have time and left.

    I was SO pissed off. If I was "in the way", then why the HELL didn't she say anything? I didn't even notice her behind me - if I had, I would have moved to the side and acknowledged her. I guess the only consolation is that she was too much of a lazy bitch to actually talk to my manager about it.

  • #2
    Most of the time, people like this don't want a solution. They enjoy being indignant and just want to bitch.

    I don't know that that is. Either laziness, or they know damn well they having nothing to bitch about, really, but they want to do it anyways.

    Comment


    • #3
      That's what I thought. It just seemed like such a stupid thing to complain about.

      I do believe that, even if she had talked to my manager, he wouldn't have done anything about it. Possibly just told me to watch and make sure people could see the pins while I was stocking, but nothing more serious than that. He knows that I care about customer service, and wouldn't intentionally make someone angry.

      Comment


      • #4
        *nods* Most likely you were also not in her way, you were several feet over from where she was wanting to look, but she was just looking for something to complain about.
        Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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        • #5
          Some people just aren't satisfied until they've made someone else's life worse. Ignore that stupid hag, be glad you're not her.
          I don't have an attitude problem. You have a perception problem.
          My LiveJournal
          A page we can all agree with!

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          • #6
            If you work in an airport, there's at least a reasonable chance that anyone who says "I'll never shop here again!" really means it...Lucky >_>

            and, btw, to !
            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
            Acts of Gord – Read it, Learn it, Love it!
            "Our psychic powers only work if the customer has a mind to read." - me

            Comment


            • #7
              Don't you know that all store staff should be alert to every customer's every move, even when they sneak up behind you with ninja-like stealth. Also, mind reading is an essential skill for all customer service employees. Really, you should master these abilities. [/sarcasm]

              Or maybe she was just looking to complain about any old thing, cos she'd had a crap flight and wanted to take it out on someone.
              "I can tell her you're all tied up in the projection room." Sunset Boulevard.

              Comment


              • #8
                Quoth cinema guy View Post
                Don't you know that all store staff should be alert to every customer's every move, even when they sneak up behind you with ninja-like stealth. Also, mind reading is an essential skill for all customer service employees. Really, you should master these abilities. [/sarcasm]
                Yep, you need to have mindreading skills, be able to lift up to 50 tons, be in multiple places at once and be there around the clock without needing to eat, sleep or go to the bathroom.

                All for minimum wage. And the customer still treats you, with your godlike powers, like a lesser being than they are.
                I don't have an attitude problem. You have a perception problem.
                My LiveJournal
                A page we can all agree with!

                Comment


                • #9
                  Not to mention the power to pull stuff out of your ass mythical back room.
                  "I can tell her you're all tied up in the projection room." Sunset Boulevard.

                  Comment


                  • #10
                    Quoth cinema guy View Post
                    ass mythical back room.
                    ...Baby Got Back Room?
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

                    Comment


                    • #11
                      Hey, Moosenogger, if you work where I think you work, then the twat will just whine at Guest Services and get free stuff. >_<

                      ^-.-^
                      Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                      • #12
                        I'm wondering if maybe the person who was in her way was just another customer, and she was too preoccupied/jetlagged/stupid to realise. So when she complained that 'the person restocking the shelves' was in her way, it wasn't the OP at all but just some oblivious dawdler.

                        Comment


                        • #13
                          I have to be honest, I'm surprised you would say that you've had so few SC working in an airport...I would have thought that the pressures and stresses of flying/jet-lag/travelling etc would cause people to perhaps be a bit ruder than normal...but then again maybe its the threat of cavity searches if they misbehave

                          (I have encountered some sucky people at airports, but not many...hmm...*thoughtful*)

                          I would like to just say that with the exception of some very rude MacDonalds workers in the Cincinnatti/Northern Kentucky International airport (how odd that its the airport for Cincinnatti OH but actually in Kentucky lol) who were mean to some of us on one occassion...I LOVE airport peeps. You guys are great. From the guys who stamp our passports/visa and let us through, to the security people who do a great job in keeping everyone safe and letting everyone through the machines as quickly as possible, to the helpful people in the concessions/shops/eateries, heck even to the cleaners who sometimes see me crying (because its a LDR and I miss my fiance) and come and cheer me up...a big thank you. You are all great and do a fantastic job despite slightly more stressful environments.

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                          • #14
                            I don't get how people will get mad at you when they choose to stay behind you and quiet. What, we're supposed to have radar?
                            "You are beginning to damage my calm."

                            Comment


                            • #15
                              Quoth Little Retail Rabbit View Post
                              (how odd that its the airport for Cincinnatti OH but actually in Kentucky lol)
                              Blame state taxes for that. At the time they broke ground, it was cheaper to build just accross the state line, rather than in Ohio.

                              I wonder sometimes if the govenor of Kentucky doesn't send a copy of the airport's yearly tax payments to the Ohio state govenor with a hand written "neener-neener, neener!" on it.
                              The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
                              "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
                              Hoc spatio locantur.

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