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I almost forgot that I had another fun customer to deal with the same day as the "educated" lady.
I hate returns. Most of the time customers have there receipts and returns are no big deal. But then you get the customers that have no receipt or some other issue.
This lady and her husband came in with there toddler son. They were bringing in a toddlers ride on toy. Now our policy at my job is you must have a receipt for a return. If you don't have one we can look it up with the credit or debit card you used. If you paid with cash we can look it up with your phone number or reward card number.
SC: sucky customer
SCH: sucky customers husband
ME
M: manager
ME: Hello. How can I help you today?
SC: Yes my mom bought this for my sons birthday and we got him one too. I'm returning this one for my mom.
ME: Ok. Do you a receipt?
SC: No my mom threw it away.
I explain to her our return policy and try to see if I can look up her moms receipt. Of course her mom threw the receipt away, paid with cash, didn't give her phone number or have a rewards card.
I explained that with no way of looking up the receipt I couldn't return the item. We don't do this to be mean its just a way we protect ourselves. A lot of people will try to return an item them purchased from another store like walmart or target and try to get credit at our store.
SC: So your telling me I can't return it? What am I suppose to do?
ME: Like I said if I could look up the receipt I would gladly return it. But with no way to look it up I can't do it.
SC: You realize that not everyone gets a gift receipt and you shouldn't punish the customer for that.
ME: I know that ma'am but if I can't have a way to enter a receipt into the computer I can't take it back.
SCH: How about we talk to a manager and see if we can get him to take care of this.
I called my manager over to explain the situation. After hearing the story my manager literally repeated word for word what I had already told them
SC: Why are you blaming the customer. This is horrible guest service. Tell me what I'm suppose to do with toy now?
I hate when people ask that question. Its not my fault that your kid got 2 gifts. Its not my fault people throw away receipts. I don't know what your suppose to do. How about you donate the toy to charity?
Since there was nothing we could do the customer lost it.
SC: I am never shopping here again. I'm telling all my family and everyone on my facebook about how you treated me! You aren't even telling me what I'm suppose to do with this toy! And what do I tell my son?!?
I look at her son and he smiles at me and waves. I almost started laughing.
I hate returns. Most of the time customers have there receipts and returns are no big deal. But then you get the customers that have no receipt or some other issue.
This lady and her husband came in with there toddler son. They were bringing in a toddlers ride on toy. Now our policy at my job is you must have a receipt for a return. If you don't have one we can look it up with the credit or debit card you used. If you paid with cash we can look it up with your phone number or reward card number.
SC: sucky customer
SCH: sucky customers husband
ME
M: manager
ME: Hello. How can I help you today?
SC: Yes my mom bought this for my sons birthday and we got him one too. I'm returning this one for my mom.
ME: Ok. Do you a receipt?
SC: No my mom threw it away.
I explain to her our return policy and try to see if I can look up her moms receipt. Of course her mom threw the receipt away, paid with cash, didn't give her phone number or have a rewards card.
I explained that with no way of looking up the receipt I couldn't return the item. We don't do this to be mean its just a way we protect ourselves. A lot of people will try to return an item them purchased from another store like walmart or target and try to get credit at our store.
SC: So your telling me I can't return it? What am I suppose to do?
ME: Like I said if I could look up the receipt I would gladly return it. But with no way to look it up I can't do it.
SC: You realize that not everyone gets a gift receipt and you shouldn't punish the customer for that.
ME: I know that ma'am but if I can't have a way to enter a receipt into the computer I can't take it back.
SCH: How about we talk to a manager and see if we can get him to take care of this.
I called my manager over to explain the situation. After hearing the story my manager literally repeated word for word what I had already told them
SC: Why are you blaming the customer. This is horrible guest service. Tell me what I'm suppose to do with toy now?
I hate when people ask that question. Its not my fault that your kid got 2 gifts. Its not my fault people throw away receipts. I don't know what your suppose to do. How about you donate the toy to charity?
Since there was nothing we could do the customer lost it.
SC: I am never shopping here again. I'm telling all my family and everyone on my facebook about how you treated me! You aren't even telling me what I'm suppose to do with this toy! And what do I tell my son?!?
I look at her son and he smiles at me and waves. I almost started laughing.
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