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So a couple of stories from today:
Know what you want
Customer: Can I please have <cigarette we carry but not in that size>
Me: sorry, we only carry <cigarettes>. (pulls up cover to show customer-usually 80% of the time, the customer will pick a different strength)
Customer: What are those?
Me: these? (points to Ashfords)
Customer: What do they come in?
Me: Red and Blue.
Customer: What about those?
Me: Benson and Hedges.
This went on and on for a while. Eventually she mumbled "Ashfords" and she paid for her shopping and left.
Maybe if you looked properly...
Customer buys Stop Smoking Aid with Old Design look. These were not on special. They discover AFTER they've bought it, that it's not the Stop Smoking Aid That's on Special. Naturally, they claim that there are none on the shelf, so we send a couple of grocery boys to look for some.
Turns out that not only did we have plenty in stock, they were on the shelf, the special tags were CLEARLY displayed AND....
the Smoking Aid on Special was RIGHT next to the Stop Smoking Aid With Old Design that the customer had bought in the first place!
You, sir, are a dick!
No real "get me a manager" or cases of misreading specials, this guy was a dick. Here's the list of what he did, in no particular order:
-Apparaently the carts I use to block the checkout were "in the way" and "unncessary". He then shoved them out the way and used the ENTIRE space in between the checkout I was on and the checkout facing me, to load up his stuff. Normally those spaces are capable of taking two trolleyloads through, one on each side. He appearaently needed ALL the space he could get.
-Said "We're done" quite rudely when I had about 4-5 items left to scan. I just kept scanning since his wife had gone running.
-Said no to me when I asked about the loyalty card, then asked me what the card was called! (Don't mind him saying no, the suckiness was just saying no without knowing what he was saying no TO)
-Insisted that he should get a discount if he took cash out.
Unfortunately all my snappy comebacks came AFTER the guy left. The best one I had was "Sorry sir, we only give out discounts to people who don't insist."
Know what you want
Customer: Can I please have <cigarette we carry but not in that size>
Me: sorry, we only carry <cigarettes>. (pulls up cover to show customer-usually 80% of the time, the customer will pick a different strength)
Customer: What are those?
Me: these? (points to Ashfords)
Customer: What do they come in?
Me: Red and Blue.
Customer: What about those?
Me: Benson and Hedges.
This went on and on for a while. Eventually she mumbled "Ashfords" and she paid for her shopping and left.
Maybe if you looked properly...
Customer buys Stop Smoking Aid with Old Design look. These were not on special. They discover AFTER they've bought it, that it's not the Stop Smoking Aid That's on Special. Naturally, they claim that there are none on the shelf, so we send a couple of grocery boys to look for some.
Turns out that not only did we have plenty in stock, they were on the shelf, the special tags were CLEARLY displayed AND....
the Smoking Aid on Special was RIGHT next to the Stop Smoking Aid With Old Design that the customer had bought in the first place!
You, sir, are a dick!
No real "get me a manager" or cases of misreading specials, this guy was a dick. Here's the list of what he did, in no particular order:
-Apparaently the carts I use to block the checkout were "in the way" and "unncessary". He then shoved them out the way and used the ENTIRE space in between the checkout I was on and the checkout facing me, to load up his stuff. Normally those spaces are capable of taking two trolleyloads through, one on each side. He appearaently needed ALL the space he could get.
-Said "We're done" quite rudely when I had about 4-5 items left to scan. I just kept scanning since his wife had gone running.
-Said no to me when I asked about the loyalty card, then asked me what the card was called! (Don't mind him saying no, the suckiness was just saying no without knowing what he was saying no TO)
-Insisted that he should get a discount if he took cash out.
Unfortunately all my snappy comebacks came AFTER the guy left. The best one I had was "Sorry sir, we only give out discounts to people who don't insist."