Is it possible for a single SC to get someone fired?

[CrazedClerk]

Seems to me the only "fix"necessary was to change the order to the correct price and make sure the girl was aware of the mistake so she'll be more careful in the future. I wouldn't want to work for any manager who would fire someone over something so small, either.

Well the thing was the "problem" the SC was complaining about was mainly his assertion that the manager hired incompetent employees, not that there was an extra 0 placed on his order. I could clearly tell by his tone that the "fix" he was suggesting was strongly implicating that the worker in question be discplined for her actions, but I guess he just decided to sack her to avoid any problems, because as I said, the manager was a kiss-ass to this SC and would basically do whatever the jerk wanted to keep his business with us.

[BookstoreEscapee]

Well the thing was the "problem" the SC was complaining about was mainly his assertion that the manager hired incompetent employees, not that there was an extra 0 placed on his order. I could clearly tell by his tone that the "fix" he was suggesting was strongly implicating that the worker in question be discplined for her actions, but I guess he just decided to sack her to avoid any problems, because as I said, the manager was a kiss-ass to this SC and would basically do whatever the jerk wanted to keep his business with us.

Oh, I gotcha...

So if the manager had made the mistake, would he just close up shop to appease the SC...?

[greensinestro]

The story that probably has brought more folks to this site than any other, in which an SC gets the teller of the tale fired:

Vinegar Boy

Wow! I just read that story and it amazes me how things really spiral out of control. Kind of like throwing a pebble into a lake and the ripples effecting everything around it.

Can't really say I was fired when a customer demanded, but I was close to it a few times. Being written up was probably as close as I got even though with me, there was no conclusive proof that I did what the customer said I did. It was all based on a phone conversation that was not monitored by any managers, yet my manager took this customer at her word. For more on this, read the following link:

http://www.customerssuck.com/board/s...ead.php?t=4627

[Arcade Man D]

Ever hear of an old game called, IIRC, Hard Drivin'? It's a driver that you sat in the seat, and then the seat swung inside a cowl, so all you can see is the monitor in front of you.

Don't remember that one, but I missed those games where you were enclosed in the game while you played. Until I started closing at the arcade....

This game had a dead monitor, so the entire thing was pitch black, and yeah, I watched some kid (old enough to know better, though) sit in the seat, peel the black electrical tape off of a black coin door, stick money in, then come up for a refund.

In this particular case it was the card reader on our Initial D, but I've had people put coins in games where it's not just a dead monitor, but the whole game is unplugged. If the monitor is black, and the marquee light is off, it just might not be working, donchaknow?

We didn't do the idiot tax (at least not for the first infraction), so I just mentally shook my head in disbelief as I said "Well, yeah, it's broken. That's why the tape was on it. I can't get your tokens back, but I'll ring up a game for you on another machine."

Whether I do it or not depends on my mood, and whether they should know better. And if they lie to me. I don't like customers who lie to me. I've thrown out customers for lying to me to try to scam free tickets. :evil:

But this guy? He is very blunt. Besides, he's still a regular. And the reason the SM avoids hiring regulars.

I still want a sign saying "This game out of order. Really. Removing this sign will not make the game work." It won't stop people; I already know that-- but it will add to the personal sense of superiority I have when people ignore it.

I'd rather have a sign in the entrance that says "Failure to read instructions on how to play the game that are located on the cabinet, failure to read the sticker that states how many tokens a game takes, or that it only takes tokens, or failure to use common sense may result in general mockery from the attendant. Disregard common sense at your own risk." But then again, most of my customers would get a kick out of it. What can I say? People who come to the arcade I work in are actually there to have fun. *shrug*

[Tigress]

It hasn't happened to me, but someone I worked with told me she was fired from a previous job because one SC didn't like the fact that she was wearing a pentacle pendant.

I got threatened with termination for a similar incident. The customer was ticked off because we couldn't turn her phone back on (account was six months in arrears and had gone to collections) and no amount of threatening us would change that. Then she decided to take out her anger on me because I smiled at her. I guess that didn't make our district manager very sympathetic, so she apparently also complained about my pentacle.

However, I could not confirm that she actually made a complaint about my pentacle. My manager just said she did. She kept harassing and threatening me about it (while letting everyone else wear crucifixes) until I typed up a nice little Email to the legal department. The harassment stopped shortly afterward.

[squall]

I wasn't fired from this job, but this one customer might as well have got me fired as I did not spend another week there. This left a real sour taste in my mouth with sales jobs based on commission.

I worked at a really busy shoe store in 1999. It was my FIRST day. I was really kind of overwhelmed and under-trained. And I was in the wrong for what I did this day, I'll admit. This one customer (a large, black lady...just stating the facts) asked for my help in getting some shoes( they were all stored in a large backroom and it was my job to go back there and retrieve them). I told the customer flat out that I was too busy helping other customers at the moment to help her out and that I will be back. This did not sit well with her and she got loud and belligerent shouting "ohhh you did not just say that!" This lady went to the manager on duty and hung on to him like a leech going batshit about what I told her, all the while pointing at me. I watched her follow him around for several minutes, I know she wanted me fired. He took me into an office and he said this:
"I know it's your first day, but I think you need to re-evaluate whether this is the right job for you." He sent me home. Just before I left, I saw the now smug SC in tow near the manager. I returned for one or two more shifts without much incident and they never put me on the schedule again afterward. They said it was because they lost their employee availability forms (they were on paper, not yet entered in system. The store was brand new, just opening, and it was 1999). Other employees had the same problem, but I decided not to update my availability. I was not good at selling, I hated the job, and the management was awful (another story for another time). I simply disappeared, never giving a notice of quit.

[Jester]

Wow! I just read that story and it amazes me how things really spiral out of control. Kind of like throwing a pebble into a lake and the ripples effecting everything around it.

Can't really say I was fired when a customer demanded, but I was close to it a few times. Being written up was probably as close as I got even though with me, there was no conclusive proof that I did what the customer said I did. It was all based on a phone conversation that was not monitored by any managers, yet my manager took this customer at her word. For more on this, read the following link:

http://www.customerssuck.com/board/s...ead.php?t=4627

I know all about stuff spiraling out of control. (SEE ALSO: The Saga of Shit Weasel.) And in my case, both the customer and I agreed on what happened, and I got written up for something they said happened that was at odds with what both the customer and I said. Got all that?

Good, cause I still don't. But I don't work there no more. So it's all good!

[Estil]

Let me put it to you very simply. If you get fired from a place because of a few bad customers (and you did your job as best you could), then they don't deserve your services anyway. And you deserve a better place of employment.