I mean, REALLY?
What happened was pretty much this:
Rang up a family of three (mom, dad and their kid) and all seems well... until I get to the water (said water is a 24-pack of 16oz bottles).
Woman: Wait, hold up. How much did that water ring up as?
Me: *checks screen* $2.33, m'am.
Woman: That's the wrong price!
Me: Well, that's what it rang up as...
Woman: Well that's not what the sign said it was!!
Me: Okay, well, what price is it supposed to be?
Woman: Eighty-four cents.
Me: *moment of silence, wondering if this was heard right* Eighty-four cents... ?
Woman: YES.
Me: Oh, well... um, I'm sorry but you'll have to hold on a moment, m'am. I need to call my supervisor over... *does so* Supervisor (now known as S), this pack of water is ringing up at $2.33 but they're claiming it should be eighty-four cents.
S: *looks at screen, then at water* Hold on, and I'll have someone do a price check.
She calls over the person working at customer service who also helps out as co-supervisor sometimes, and tells her to head on over to market. S also asks woman's husband to accompany her so he could show her where they got it.
Needless to say, woman wasn't happy and after her husband/CW left as well as S...
Woman: This is ridiculous! You want him to have to walk all the way back over THERE? >
Me: I'm sorry, m'am...
Woman: So stupid! You and your supervisor should just honour the damn price!
Me: I'm sorry...
Etc etc etc.
In the end, the woman and her family ended up getting the water at eighty-four cents, but it's like... COME ON, WOMAN. Common sense isn't too much to ask for. Even the 99c store doesn't sell effing TWENTY-FOUR packs for .99c! >
And it turned out that she DID get the water under a sign for .84c... but it was the only one among single bottles of distilled water.
What happened was pretty much this:
Rang up a family of three (mom, dad and their kid) and all seems well... until I get to the water (said water is a 24-pack of 16oz bottles).
Woman: Wait, hold up. How much did that water ring up as?
Me: *checks screen* $2.33, m'am.
Woman: That's the wrong price!
Me: Well, that's what it rang up as...
Woman: Well that's not what the sign said it was!!
Me: Okay, well, what price is it supposed to be?
Woman: Eighty-four cents.
Me: *moment of silence, wondering if this was heard right* Eighty-four cents... ?
Woman: YES.
Me: Oh, well... um, I'm sorry but you'll have to hold on a moment, m'am. I need to call my supervisor over... *does so* Supervisor (now known as S), this pack of water is ringing up at $2.33 but they're claiming it should be eighty-four cents.
S: *looks at screen, then at water* Hold on, and I'll have someone do a price check.
She calls over the person working at customer service who also helps out as co-supervisor sometimes, and tells her to head on over to market. S also asks woman's husband to accompany her so he could show her where they got it.
Needless to say, woman wasn't happy and after her husband/CW left as well as S...
Woman: This is ridiculous! You want him to have to walk all the way back over THERE? >

Me: I'm sorry, m'am...
Woman: So stupid! You and your supervisor should just honour the damn price!
Me: I'm sorry...
Etc etc etc.
In the end, the woman and her family ended up getting the water at eighty-four cents, but it's like... COME ON, WOMAN. Common sense isn't too much to ask for. Even the 99c store doesn't sell effing TWENTY-FOUR packs for .99c! >

And it turned out that she DID get the water under a sign for .84c... but it was the only one among single bottles of distilled water.

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