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  • Seperate Transactions

    There's like ten or more people in your line as a Cashier. You're almost ready to close down for the day but then you're not going to expect 10 transactions. People just like to shop for other lazy people and they hold up the lines to make like 5 or 6 transactions I mean that's pathetic.
    Providing Excellent customer service and Filtering out nonsense people.

  • #2
    Yes! I get people at lunch who've taken orders & cash from half a dozen co-workers (or similar) and need a separate transaction for each order, plus all the receipts (they don't automatically print). And then everything has to be in separate bags, but they want one big bag for all the smaller ones. I've spent ten minutes doing this for some people. OMG the rage of the people behind them! I try to put all the orders through very quickly, print all the receipts, and then give them to a manager and have them get everything while I keep serving. But I guess at department stores, etc, it doesn't quite work that way. If only we could make them line up again for each transaction! I'd like to see their faces.
    Michael: Maybe you'll be inspired by the boat party tonight and start a career as a pirate.
    Tobias: I haven't packed for that.
    <3 Arrested Development

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    • #3
      Oh man, I hate it when people think they are being clever by doing two separate transactions in the express lane just so that they can say the have 12 items or less. Guess what, NO ONE is fooled!

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      • #4
        Quoth GayleShy View Post
        Oh man, I hate it when people think they are being clever by doing two separate transactions in the express lane just so that they can say the have 12 items or less. Guess what, NO ONE is fooled!
        SC math lesson:

        If Bob has one transaction with 11 items, and another with 9 items, does he have more than 12 items?

        The answer is no, because Bob has 11 items. And Bob has 9 items. Therefore Bob has 11 and 9 items. 11 + 9 = 20, therefore Bob has a total of... less than 12

        crap, trying to think like an SC is making my brain hurt!
        free from the evil clutches of crappy tire

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        • #5
          I do 2 transactions regularly because people who have flex-spending accounts can't purchase their other tchotchkies on that card. I don't mind usually, unless they're buying a huge cartload of crap and it's painfully obvious that I'm insanely busy. Like today. Eesh.

          Good thing I put on my running shoes, because I did quite a bit of flying around.

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          • #6
            Quoth GayleShy View Post
            Oh man, I hate it when people think they are being clever by doing two separate transactions in the express lane just so that they can say the have 12 items or less. Guess what, NO ONE is fooled!
            This is like the thread I created on express lines. When it says "10 items or less" and you clearly see the customer with 87 items in their cart, they always think it clever to break it up into 8 or 9 different orders, as if they'll fool the people behind them. I have had this happen on several occasions, and much of the time, they know the cashier can't enforce the policy. I remember one guy asking one of these people, "Sir, how come you have to have separate transactions on that? Are you buying for your neighbors next door, around the corner and across the street? And, do you have ill relatives that can't shop for themselves so you're doing it for them? Do you have their money all kept in 8 separate compartments of your wallet?" Of course, this man just glared back at him without answering, being he knew at this point nobody standing in line was fooled. Meanwhile, there I am, with my gallon of milk, and only my gallon of milk, waiting for this asshole to get his separate orders done. I then went to the office and checked out there.
            Last edited by greensinestro; 02-10-2007, 04:16 PM.

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            • #7
              Using separate transactions to use the express line doesn't make sense to me anyway, even if it weren't sucky. I'm willing to bet that by the time these people finish running all those transactions it took longer than if they had just stood in a regular line.
              Its not really about the time or money saved for SCs. Its about "beating the system". So many stories I read here seem to boil down to the SC's belief that the store is out to cheat them in some way. Personally, I have never gotten out of bed in the morning thinking "Mwahahaha! How many customers can I screw over today?!"

              If you have to ask, it's probably better posted at www.fratching.com

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              • #8
                Quoth Boozy View Post
                Personally, I have never gotten out of bed in the morning thinking "Mwahahaha! How many customers can I screw over today?!"

                That's because you're not corporate.
                Unseen but seeing
                oh dear, now they're masquerading as sane-KiaKat
                There isn't enough interpretive dance in the workplace these days-Irv
                3rd shift needs love, too
                RIP, mo bhrionglóid

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                • #9
                  Quoth sarahj View Post
                  Yes! I get people at lunch who've taken orders & cash from half a dozen co-workers (or similar) and need a separate transaction for each order,
                  Asstards. When we did something like that it was everyone puts their money in the pot, get a receipt for the whole order, distribute change as evenly as possible, with a iou if it doesn't break nice.
                  ludo ergo sum

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                  • #10
                    Separate transactions used to drive me nuts when I worked at maccas and at coles... They are always time consuming - no matter where they are!

                    At maccas this one time, this group of 4 came in, and they ordered 4 Quarter Pounders and paid for them all together, and 3 of them gave the cash to the guy who paid - all while in front of my register so I could not serve anyone else. Then, they all proceeded to order fries & drinks, and chicken nuggets separately!!

                    The only other guy on the regsisters that was, had a mental disorder (very sweet and one of the nicest people I have ever met)... But he was very slow at serving, because of this disability. Because of the 4 clowns I was dealing with, 10 minutes later, the other guy had only served 2 people and I called for the manager a few times and kept getting ignored.

                    15 minutes I spent dealing with the 4 clowns trying to sort out what they want and paying (one of them even paid half on card, half in cash), they had literally just left the counter and I was taking the next persons order when the manager came out of the office (I guess he had finally decided to look at the security camera screen over the registers), and screamed at me for not calling out to him for help!

                    The guys in the back (I usually worked in the back area, I only worked out in the front area to help out when need be) backed me up, and said I had been calling for help, and one of them had even knocked on the door to the managers office only for him to yell out to "wait a minute". And the manager literally said to them to stop lying to cover for me!

                    Totally wrong move by the manager, because I was close to the edge at this point (and on anti - depressants because of maccas - these stories will be posted on the boards eventually, so I had already given my notice, and I only had 3 shifts left), I literally went to the change room, grabbed my stuff, and walked out, leaving him with a long line of angry customers, some of which had been waiting more than 15 mins!

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                    • #11
                      I'd get those kinds of people all the time when I worked at McD's... four teens (no offense, it was just usually teens who were on their lunch break from school) would come up, and each would order a few things... and then the next would, but they'd never stop rotating through the group... every fifth transaction was the same person over again, as they tried to puzzle out what all their friends wanted, and they forgot to write down.
                      They'd think they were finished, I'd take their money, print the receipt, and they'd suddenly have other stuff to order, meanwhile, I have a line forty people deep (Lunch rush'll do that to you)
                      "I call murder on that!"

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                      • #12
                        Sometimes, I will do 2 transactions, just because I am going shopping, and someone will need something also. To me it is better like that. But I do aggree with you all, if they put it as more then 3 transactions, then yeah, they are being royal asshats
                        Under The Moon Paranormal Research
                        San Joaquin Valley Paranormal Research

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                        • #13
                          The whole separate transaction thing is annoying, I admit...but there are certain people who do that because its part of their job...I run into it every day that I work. I know who they are, and they always have separate bags for their clients (they work for mentally disabled people...people that can't go out themselves and shop) so I make it a point to not get annoyed with that. Plenty of other customers get mad, but I don't. It used to bother me when I first started and didn't know, however.
                          "I'm not even supposed to BE here today!"

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                          • #14
                            I sometimes do two transactions if I am buying something for work (and therefore will be reimbursed). It makes it easier if I have the separate receipt (instead of figuring out how much is owed from my uber-long personal receipt). Besides, no one at my office needs to know what I buy.

                            I always tell the cashier that I am doing two separate transactions and I make it as fast as possible (method of payment/store cards/airmiles etc etc out and ready to go).

                            -BB
                            -"One ring to rule them all!"-Elias
                            -Ask yourself, "WWRKHTSCCJ:TMD?"

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                            • #15
                              Well in defense of some people out there who make separate transactions, we sometimes have no choice.

                              In the SCA they are telling us that this is a request for right now but will become mandatory. We must use separate transactions when we purchase stuff.

                              It used to be that we could just do our normal shopping for ourselves and then add the one or two things to the order and get paid back from the group's funds. But since the IRS is bitching that they don't want to have to deal with underlined bits and scribbles on the recipts, we now have to make our personal purchases separate from the SCA ones. And they want it to be made separate from one department to the other.

                              Meaning that one night I had to go to the cashier (apologizing profusely and explaining why I'm doing this to the poor woman) with 6 items for me and my wife, 4 items for my wife's office and 3 items for my office in three transactions.

                              So in our defense, we may not have a choice if our organizations are getting heavy flak from the Infernal Revinue Service.

                              That being said however there is no reason that you can't run three people's transactions on a single receipt. That's just plain rude and there are ways to keep it separate and easy to deal with. Just put everyone's stuff on the belt in different piles so say the first third of the receipt is person "A", the second third is "B"'s stuff and so forth.

                              Wish we could do that in the SCA.

                              Mongo
                              I never lost my faith in humanity. Can't lose what you never had right?

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