Hey all, I'm back! And I'm also back at the coffee shop. I did my student teaching last fall and received my teaching license in December, but life happened, and I haven't had the time nor energy to do any serious job hunting.
So to make some money in the meantime, I've returned the the insanity that is retail.
Aaaaaaaaaaaaaaaaaaaand I've already had a handful of SC's.
Here are a few tidbits I had recently.
Um, what?
Two ladies came in and ordered bakery items and two drinks. One of them ordered a large caramel cappuccino.
Everything was fine, they sat down for a bit, ate their bakery items, etc.
When they stood to leave, cappuccino lady came back to the counter, holding her drink in that way.
SC: This tastes funny.
Me: Oh! I'm so sorry about that, what's wrong with it? (I have to know this, so know how to fix it of course!)
SC: It tastes like [I]coffee.[I]
Me: .....................Well....it should, there's four shots of espresso in there.
SC: There is?
Me: Yup! A large cappuccino has four shots, plus steamed milk and a bunch of froth.
SC: Oh.....okay.
And she left. I was standing there scratching my head for a few minutes. Who orders a cappuccino, thinking there's no coffee in it?
More information please...
As I said in the above story, if someone wants their drink remade, I MUST know what's wrong with it! Sigh.
I made this particular SC a medium vanilla latte. She comes back a few minutes later with the catbutt face.
Me: Can I help you?
SC: This tastes funny.
Me: Oh gosh, I'm sorry. Well I can remake it for you. What's wrong with it?
SC: It tastes funny!
Me: Ok...is it bitter? Is it too sweet?
SC: I don't know, it just tastes wrong!
Me: *rinse, repeat previous questions*
SC: *tastes it again, even more catbutt face, smacking her lips* It's not sweet enough.
---At last! I get an answer!
Me: Ok, not a problem! *I take the latte from her, squirt some more flavoring in, stir it up with a straw and hand it back to her* How's that?
SC: *sips it suspiciously* Oh that's MUCH better! The full amount of vanilla wasn't in there!
--It was. She left, finally. Why must I pull teeth to get customers to give me more descriptive adjectives about their drinks?!?
I am not "they"
A woman comes in today, who doesn't speak English as her first language. I only mention that, because she refused to elaborate on her order due to discomfort with her second language. That being said...
Me: Hi! What can I get for you today?
SC: I need a chocolate caramel mocha.
---She said it so quickly the first time, I didn't catch it, so she had to repeat it.
Me: So you'd like a hot mocha?
SC: No, cold.
Me: So an iced mocha with a shot of caramel? Would you like the Turtle Mocha iced?
SC: I don't know, they always make it for me. They know what I get.
Me: But it has chocolate and caramel in it?
SC: Yes.
Me: Is it a cooler?
SC: I don't know! They always just make it for me!
Me: Well, is it over ice or is it blended?
SC: I don't know!
*So...you don't even know what your drink is???*
Me: Is it slushie, like a smoothie, or liquid?
SC: Slushie.
Me: Ok, so it sounds like a Turtle Mocha cooler.
SC: What's that?
Me: It's a blended coffee drink with chocolate, caramel, and it's topped with whipped cream and snickers.
SC: I don't like snickers!
Me: Oh, we can leave those off.
SC: That's not what they make for me.
*WHO THE F*** IS THEY?!?!?!??!?*
Me: *gritting my teeth* Ok, so we'll do a chocolate cooler with a shot of caramel?
SC: Okay.
*Alleluia!*
I make the drink, she tastes it.
SC: *smiles* Yes this is what they make me!
Me: Oh good, I'm glad *forced smile*
I went in the back and hit my head on the desk after that one. Sidenote: I was trying to save her some money by doing a no snickers turtle, but oh well!
Those are the only ones I can recall for the moment. More to come, I'm sure!
So to make some money in the meantime, I've returned the the insanity that is retail.
Aaaaaaaaaaaaaaaaaaaand I've already had a handful of SC's.
Here are a few tidbits I had recently.
Um, what?
Two ladies came in and ordered bakery items and two drinks. One of them ordered a large caramel cappuccino.
Everything was fine, they sat down for a bit, ate their bakery items, etc.
When they stood to leave, cappuccino lady came back to the counter, holding her drink in that way.
SC: This tastes funny.
Me: Oh! I'm so sorry about that, what's wrong with it? (I have to know this, so know how to fix it of course!)
SC: It tastes like [I]coffee.[I]
Me: .....................Well....it should, there's four shots of espresso in there.
SC: There is?
Me: Yup! A large cappuccino has four shots, plus steamed milk and a bunch of froth.
SC: Oh.....okay.
And she left. I was standing there scratching my head for a few minutes. Who orders a cappuccino, thinking there's no coffee in it?
More information please...
As I said in the above story, if someone wants their drink remade, I MUST know what's wrong with it! Sigh.
I made this particular SC a medium vanilla latte. She comes back a few minutes later with the catbutt face.
Me: Can I help you?
SC: This tastes funny.
Me: Oh gosh, I'm sorry. Well I can remake it for you. What's wrong with it?
SC: It tastes funny!
Me: Ok...is it bitter? Is it too sweet?
SC: I don't know, it just tastes wrong!
Me: *rinse, repeat previous questions*
SC: *tastes it again, even more catbutt face, smacking her lips* It's not sweet enough.
---At last! I get an answer!
Me: Ok, not a problem! *I take the latte from her, squirt some more flavoring in, stir it up with a straw and hand it back to her* How's that?
SC: *sips it suspiciously* Oh that's MUCH better! The full amount of vanilla wasn't in there!
--It was. She left, finally. Why must I pull teeth to get customers to give me more descriptive adjectives about their drinks?!?
I am not "they"
A woman comes in today, who doesn't speak English as her first language. I only mention that, because she refused to elaborate on her order due to discomfort with her second language. That being said...
Me: Hi! What can I get for you today?
SC: I need a chocolate caramel mocha.
---She said it so quickly the first time, I didn't catch it, so she had to repeat it.
Me: So you'd like a hot mocha?
SC: No, cold.
Me: So an iced mocha with a shot of caramel? Would you like the Turtle Mocha iced?
SC: I don't know, they always make it for me. They know what I get.
Me: But it has chocolate and caramel in it?
SC: Yes.
Me: Is it a cooler?
SC: I don't know! They always just make it for me!
Me: Well, is it over ice or is it blended?
SC: I don't know!
*So...you don't even know what your drink is???*
Me: Is it slushie, like a smoothie, or liquid?
SC: Slushie.
Me: Ok, so it sounds like a Turtle Mocha cooler.
SC: What's that?
Me: It's a blended coffee drink with chocolate, caramel, and it's topped with whipped cream and snickers.
SC: I don't like snickers!
Me: Oh, we can leave those off.
SC: That's not what they make for me.
*WHO THE F*** IS THEY?!?!?!??!?*
Me: *gritting my teeth* Ok, so we'll do a chocolate cooler with a shot of caramel?
SC: Okay.
*Alleluia!*
I make the drink, she tastes it.
SC: *smiles* Yes this is what they make me!
Me: Oh good, I'm glad *forced smile*
I went in the back and hit my head on the desk after that one. Sidenote: I was trying to save her some money by doing a no snickers turtle, but oh well!
Those are the only ones I can recall for the moment. More to come, I'm sure!
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