I am generally a mild mannered individual, but there are times I can get downright mad.
Take last night for instance, we had a large crowd due to a special event locally. A few of the people staying in one of our rooms were being so noisy that other guests were complaining. I sent the Lounge security to ask them to keep it down, and they tried a number of times. Finally, security asked me to call in the cops (it's always a good night when I have to do that)
Well, they don't see anything, but a few minutes later, I get another call (same guest). It's time (3am) for me to investigate. I go to the first culprit and there are two individuals (1 male and 1 female) with one male inside the room, with the door open, they're truck was playing the radio. I told them firmly (but kept my tone low) to keep the noise down (basically said go to bed and turn off he radio). Then, I went to investigate another complaint. When I came back the other guy was outside, and the door was shut, but nothing else had changed. I told them they needed to turn off the radio and go to bed (again). They protest, but do shut off the radio. I head back to the front desk. The bartender comes in a minute or so later and says they are still out there talking loudly. I head to the hotel entrance nearest to them and listen. As soon as I hear them I, step outside. Then I say, "If I have to call the police again, they're going to escort you off the property, and you won't get a refund."
This, finally, takes care of the problem.
I have never had to threaten a guest with a police escort before, but I guess there's a 1st time for everything.
SC
Take last night for instance, we had a large crowd due to a special event locally. A few of the people staying in one of our rooms were being so noisy that other guests were complaining. I sent the Lounge security to ask them to keep it down, and they tried a number of times. Finally, security asked me to call in the cops (it's always a good night when I have to do that)
Well, they don't see anything, but a few minutes later, I get another call (same guest). It's time (3am) for me to investigate. I go to the first culprit and there are two individuals (1 male and 1 female) with one male inside the room, with the door open, they're truck was playing the radio. I told them firmly (but kept my tone low) to keep the noise down (basically said go to bed and turn off he radio). Then, I went to investigate another complaint. When I came back the other guy was outside, and the door was shut, but nothing else had changed. I told them they needed to turn off the radio and go to bed (again). They protest, but do shut off the radio. I head back to the front desk. The bartender comes in a minute or so later and says they are still out there talking loudly. I head to the hotel entrance nearest to them and listen. As soon as I hear them I, step outside. Then I say, "If I have to call the police again, they're going to escort you off the property, and you won't get a refund."
This, finally, takes care of the problem.
I have never had to threaten a guest with a police escort before, but I guess there's a 1st time for everything.
SC
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