What's the Point?

[LuckIsOnMySide]

Hi everyone ,

I thought I'd add another thread to tell you all something that actually made me lose my faith in humanity a little bit...

Anyway, I was serving a little old lady who's transaction had amounted to £3.97, and she paid with a £5 note. Naturally, I gave her £1.03 change, but what she proceeded to do was, without a hint of subtlety, slide the 1p coin into her purse and say:

SC: 'You've sort-changed me,' as her outstreched hand only shows £1.02 change.

Me: 'No Ma'am, I know I gave you the correct change. I even saw you put the 1p piece in your purse.'

SC: 'How dare you accuse of stealing 1p! I demand you give me another 1p right now!

Even though I am inside, I give her another 1p because I'm not going to argue with her for the sake of 1p.

But seriously, how pointless can you be? Are you priorities so screwed up in life that you feel the need to steal 1p as if you would somehow benefit from it? I don't know...

Stay tuned...

[Draco]

Unfortunately by giving it to her, you've proven to her (as others have before you most likely) that her scam works and that she can continue to do so. Believe it or not, they add up fast. Especially if she does that at every store she goes to.

[Teskeria]

You should have said 'Let me just get the police to review the security camera.'

[Syriilord]

I thought I'd add another thread to tell you all something that actually made me lose my faith in humanity a little bit...

You still have faith in humanity? You clearly haven't been working very long.

I give it a month tops before your heart is as black and compassionless as the rest of ours.

[Duncan MacLeod]

You should have said 'Let me just get the police to review the security camera.'

Remember the old Seinfeld episode??

Uncle Leo - "I'm an old man, I'm confused!"

[LillFilly]

Grahgh! It burns me that she did that. More so with older people, because they seem to feel that because of their age you shouldn't question them. Not all, but a good many that we all seem to have the joy of encountering.

[LuckIsOnMySide]

You should have said 'Let me just get the police to review the security camera.'

True, but I was already having a really bad day, and I couldn't be arsed for the sake of 1p

[Blade_Raver]

"Tell you what, let me call the manager over and have him count down the till. If it's over by 1p, then you'll get another. Otherwise, enjoy your correct change that you received."

[Syriilord]

Thinking about it now, the best way to avoid this in future would be to count out the change as you give it to customers, thus eliminating the "you shorted me by X.XX". Sure, it'll take a little longer but it's better than giving 'poor customer service' by shortchanging them, right?

[Beki710]

I've had ones like this. When I worked in a supermarket, sometimes things that would be reduced would scan through at full price. We would often have people come back for a refund, no problem mistakes happen. What annoyed me was a guy that came back and complained because his reduced milk had gone through at full price not reduced. The difference? 7p. Considering how long it takes on the till to sort it out - having to run a refund through (which requires a supervisor so you have to track one down), get the customer to sign the receipt, run it through at the right price again, it's not worth the time. I feel your pain!