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BG: every week on the wednesdaymorning we physically transfer books between our branches. customers can ask for books from other branches, and when wed-noon/eve comes, they'll have it in their hands (or whenever the first day that they come to the library to pick it up - they have max. 2 weeks)
/end BG
Jane Smith: SC
wednesday late morning:
CW gets the following email: from J.Smith@provider.com
BRING THE *bookname* BY *author* TO *branch 1*
SIGNED, J.S.
Yep, all caps, no please or thank you and she signed her email with initials, and even in her emailadress we can't see her first name.
CW finds out who it is (There's only one J Smith in our system) and puts the book in the transferpile for next wednesday. I'm more irked with the tone of the email than he is.
Wednesdaynoon: JS shows up at *branch 1* - and hoorah! i'm at the desk there that day... i remember the email we got that morning.
JS: Hi, i sent an email requesting *book* - i'm here to pick it up.
Me: You sent the email this morning i believe, when our van was already underway. We'll have the book here next week wednesday though.
JS: No! I sent the email yesterday!
Me: we've only received it late this morning though, when we checked before doing the rounds we didn't have it yet.
JS: but i sent it through YOUR computers, on YOUR internet!
Me: In this branch, not *mainbranch* ?
JS: Yes!
Me: then it definately wasn't yesterday, we were closed here then.
JS: Lies! Your CW Linda was here!
Me: *opens file for internet-usage - we can look up who went on any PC when - when i show it to JS, it shows only green or darkblue lines to show when a computer was occupied, not who was on it ftr* It shows here you were her this morning, and look, NO ONE was here yesterday on our computers, there's no usage at all.
JS: But Linda was here!
Me: Yes, Linda was here this morning. Even if you had sent the email yesterday though the books isn't here so i can't help you.
JS: BUT I SENT IT YESTERDAY!
Me: even if you did, the book isn't here. You'll have to come back next week or go to *mainbranch* to pick it up.
JS: FINE! - storms out.
I didn't know what fine meant: coming back or goin mainbranch. Just to make sure, i call up main branch to tell them JS was here, she might pick the book up that's now in our transferboxes.
Thursdaymorning: Yep, JS had been here. she demanded her book in mainbranch, unfortunately she asked a CW who didn't know the book was being transferred and he spent the best of 10 minutes looking for it until CW who took the phonecall realised what was going on and went to retrieve the book from backoffice.
She snatched the book out of his hands and went on her not-so-merry way.
A few weeks later, she tries to return it to branch 1. The computer denies: it's been borrowed from mainbranch, so should be returned there. According to CW on desk that moment, JS wasn't a nice sight just then... Poor CW spent 10 minutes trying to explain to her she had to return it to main branch and why.
/end BG
Jane Smith: SC
wednesday late morning:
CW gets the following email: from J.Smith@provider.com
BRING THE *bookname* BY *author* TO *branch 1*
SIGNED, J.S.
Yep, all caps, no please or thank you and she signed her email with initials, and even in her emailadress we can't see her first name.
CW finds out who it is (There's only one J Smith in our system) and puts the book in the transferpile for next wednesday. I'm more irked with the tone of the email than he is.
Wednesdaynoon: JS shows up at *branch 1* - and hoorah! i'm at the desk there that day... i remember the email we got that morning.
JS: Hi, i sent an email requesting *book* - i'm here to pick it up.
Me: You sent the email this morning i believe, when our van was already underway. We'll have the book here next week wednesday though.
JS: No! I sent the email yesterday!
Me: we've only received it late this morning though, when we checked before doing the rounds we didn't have it yet.
JS: but i sent it through YOUR computers, on YOUR internet!
Me: In this branch, not *mainbranch* ?
JS: Yes!
Me: then it definately wasn't yesterday, we were closed here then.
JS: Lies! Your CW Linda was here!
Me: *opens file for internet-usage - we can look up who went on any PC when - when i show it to JS, it shows only green or darkblue lines to show when a computer was occupied, not who was on it ftr* It shows here you were her this morning, and look, NO ONE was here yesterday on our computers, there's no usage at all.
JS: But Linda was here!
Me: Yes, Linda was here this morning. Even if you had sent the email yesterday though the books isn't here so i can't help you.
JS: BUT I SENT IT YESTERDAY!
Me: even if you did, the book isn't here. You'll have to come back next week or go to *mainbranch* to pick it up.
JS: FINE! - storms out.
I didn't know what fine meant: coming back or goin mainbranch. Just to make sure, i call up main branch to tell them JS was here, she might pick the book up that's now in our transferboxes.
Thursdaymorning: Yep, JS had been here. she demanded her book in mainbranch, unfortunately she asked a CW who didn't know the book was being transferred and he spent the best of 10 minutes looking for it until CW who took the phonecall realised what was going on and went to retrieve the book from backoffice.
She snatched the book out of his hands and went on her not-so-merry way.
A few weeks later, she tries to return it to branch 1. The computer denies: it's been borrowed from mainbranch, so should be returned there. According to CW on desk that moment, JS wasn't a nice sight just then... Poor CW spent 10 minutes trying to explain to her she had to return it to main branch and why.
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