So this was 4 years ago, while I was pregnant. I was a supervisor at a hardware store. Pretty much, I was in charge of our front cashes and service desk (or as we called it, the no-service desk). This included covering breaks, getting the cart guys to do carryouts and balancing the cashes at the end of the day. Not hard, but I was the only person who could run breaks off without a hitch. IN fact, the break schedule I printed out is still on the supervisor podium to this day.
Anyway, it was a typical weekend. Busy spurts, weather was ok for here in June - not too warm, not too cold. I was putting signs up on a pallet of tables when this happened.
Me (at this point almost 6 months pregnant)
CW (4 months pregnant)
SC
Hubby ( of the SC, and totally not an SC)
CW rings out one of the tables I was putting signs on. SC wanted it for a party or something. CW gives her the change.
CW: Would you like me to call for a carryout for you?
SC: NO, SHE can do it *points to me*
Me: *thinking WTF?*
CW: um... are you sure you don't want one of our carryout guys to get it for you? There are 3 of them on right now
SC: No. She's right there obviously doing nothing so she can carry it
Me: *looking over my shoulder* I'm sorry, I'm the supervisor on duty right now. Unfortunately I'm unable to leave this area. I'll gladly page for a carryout
SC: Then *points at CW* SHE can do it for me
Hubby: *looks sheepish*
Me: I'm sorry, it's busy and CW has a lineup right now.
SC: Then take over her cash!!
Me: Unfortunately I'm unable to do that, as I need to be behind the registers
SC: This is terrible customer service !!!!!ELEVENTY!!! You NEED TO CARRY THAT OUT FOR ME RIGHT NOW
Me: *turns around. I didn't look pregnant from behind, but from the side, I was huge*
Hubby:
Me: Ma'am, our policy is that our cashier do not do carryouts, and if someone wants one we page for it. I am pregnant. That cashier is also pregnant. WE CANNOT CARRY things.
Sc: You're lying! All of you! Lies!!
Hubby: *as this point is carrying the table towards the door and trying to get his wife to follow him mouthing "I'm soo sooo sorry" to me*
You're all stupid!
This was before I was pregnant. I was still a supervisor, and was dealing with something at our service desk when I hear a page to go to the cashes. We had just gotten new touch screen debit machines, and the touch screens were terrible. You'd push 1 and it would enter 9.
Me
CW
SC
M (manager, who was awesome when you could find him)
CW: *whispers* I accidently typed in her price wrong and her AMEX already went through.
Me: to CW "No problem"
Me: to SC "It'll just be a moment while I straighten this out"
SC: "You'd better! That cashier did that on purpose! She's incompetent! stupid! Moronic!"
CW *starts to shake and wheeze*
Me to CW: "Go to the cash office. Now. Call M, grab your puffer. Don't come back out til I say" (she has bad asthma)
Me to SC: "That was uncalled for. These are new machines and very tricky to use, it's not her fault"
SC: "Yes it is!!! She's useless! She should be fired at once! Call a manager! She's trying to rob me!"
Me: "That's enough. You have bullied one of my cashiers into having an asthma attack. You have continued to be insulting while I am fixing something that is not her fault. Here is your receipt. Now get out of the store and don't come back"
SC: "I'll have you fired! What's your manager's name!"
Me: "It's M. He's currently trying to calm CW down. Get.Out"
SC: *leaves*
M: *comes up to me* "Is she gone? What happened"
I explained, and told him I kicked her out of the store
M: "I got your back. She's on camera. I'll have security issue a notice of trespass for verbal assault"
Me:
She never did call the store. Or corporate. Nor did she come back. The over managers when they heard all backed me up. Only the store manager was a little iffy, but he said they time to call someone first. Which I really couldn't do and the time because M was the only manager on and he was trying to calm my CW down.
Anyway, it was a typical weekend. Busy spurts, weather was ok for here in June - not too warm, not too cold. I was putting signs up on a pallet of tables when this happened.
Me (at this point almost 6 months pregnant)
CW (4 months pregnant)
SC
Hubby ( of the SC, and totally not an SC)
CW rings out one of the tables I was putting signs on. SC wanted it for a party or something. CW gives her the change.
CW: Would you like me to call for a carryout for you?
SC: NO, SHE can do it *points to me*
Me: *thinking WTF?*
CW: um... are you sure you don't want one of our carryout guys to get it for you? There are 3 of them on right now
SC: No. She's right there obviously doing nothing so she can carry it
Me: *looking over my shoulder* I'm sorry, I'm the supervisor on duty right now. Unfortunately I'm unable to leave this area. I'll gladly page for a carryout
SC: Then *points at CW* SHE can do it for me
Hubby: *looks sheepish*
Me: I'm sorry, it's busy and CW has a lineup right now.
SC: Then take over her cash!!
Me: Unfortunately I'm unable to do that, as I need to be behind the registers
SC: This is terrible customer service !!!!!ELEVENTY!!! You NEED TO CARRY THAT OUT FOR ME RIGHT NOW
Me: *turns around. I didn't look pregnant from behind, but from the side, I was huge*
Hubby:
Me: Ma'am, our policy is that our cashier do not do carryouts, and if someone wants one we page for it. I am pregnant. That cashier is also pregnant. WE CANNOT CARRY things.
Sc: You're lying! All of you! Lies!!
Hubby: *as this point is carrying the table towards the door and trying to get his wife to follow him mouthing "I'm soo sooo sorry" to me*
You're all stupid!
This was before I was pregnant. I was still a supervisor, and was dealing with something at our service desk when I hear a page to go to the cashes. We had just gotten new touch screen debit machines, and the touch screens were terrible. You'd push 1 and it would enter 9.
Me
CW
SC
M (manager, who was awesome when you could find him)
CW: *whispers* I accidently typed in her price wrong and her AMEX already went through.
Me: to CW "No problem"
Me: to SC "It'll just be a moment while I straighten this out"
SC: "You'd better! That cashier did that on purpose! She's incompetent! stupid! Moronic!"
CW *starts to shake and wheeze*
Me to CW: "Go to the cash office. Now. Call M, grab your puffer. Don't come back out til I say" (she has bad asthma)
Me to SC: "That was uncalled for. These are new machines and very tricky to use, it's not her fault"
SC: "Yes it is!!! She's useless! She should be fired at once! Call a manager! She's trying to rob me!"
Me: "That's enough. You have bullied one of my cashiers into having an asthma attack. You have continued to be insulting while I am fixing something that is not her fault. Here is your receipt. Now get out of the store and don't come back"
SC: "I'll have you fired! What's your manager's name!"
Me: "It's M. He's currently trying to calm CW down. Get.Out"
SC: *leaves*
M: *comes up to me* "Is she gone? What happened"
I explained, and told him I kicked her out of the store
M: "I got your back. She's on camera. I'll have security issue a notice of trespass for verbal assault"
Me:
She never did call the store. Or corporate. Nor did she come back. The over managers when they heard all backed me up. Only the store manager was a little iffy, but he said they time to call someone first. Which I really couldn't do and the time because M was the only manager on and he was trying to calm my CW down.
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