Revenge on Evil Coffee Lady

[notlovinit]

EDIT: By the way, I agree with you regarding giving good customer service even if the order isn't a big ticket item.

I agree too, and I do, I just mean that it's more frustrating to deal with the sucky ones when they don't even buy anything that makes it worth my time. I don't determine the amount of service I give based on the dollar amount or anything. I even give the sucky customers good service (unless they take it WAY too far) I just feel more of a need to complain about the sucky ones that don't purchase anything substantial.

[Merriweather]

I WILL say exactly that. Whether someone buys one drink from me or comes in and eats and drinks all day with 15 of their buddies, it is my job to provide them with top notch service, and I do so, because I am a professional.

Until they start acting like a jerk, everyone deserves your best service, from the single coffee drinker to the steak dinner and four beers customer. Period.

Good point. Besides, that person who comes in for a single cup of coffee and gets great service may decide to come back on a regular basis for the most expensive items available, as well as encourage loads more people to do the same. I've known people to decide where to hold a major catered event based at least largely on how they were treated when the stopped by for a quick bite. You just never know.

[emax4]

This has been bothering me, and I can't keep quiet about it any more.....



I WILL say exactly that. Whether someone buys one drink from me or comes in and eats and drinks all day with 15 of their buddies, it is my job to provide them with top notch service, and I do so, because I am a professional.

Don't get me wrong, if someone's a douchebag, I may have some sort of way of dealing with them, whether it's being a smartass or giving them some sort of shit or something, but I still take my job as a customer service professional very seriously, and I feel that more people should.

Until they start acting like a jerk, everyone deserves your best service, from the single coffee drinker to the steak dinner and four beers customer. Period.

I think I had typed out what I wanted to say the wrong way. I do agree that everybody should get "GOOD" customer service, but having been on the end of CS before, we all have bad days, and there are times I just can't smile all the way or put on an act to appease the customer.

Jester, I also agree what you said how you might handle douchebag customers the wrong way, but I would do the same to an employee. I don't expect anything than to get rung up, change given to me in a normal way, etc. But if they say "What do you want?" in a snarky tone, or toss change to me instead of laying it on the counter for me to pick up (It bugs me but not to the point that I'm irritated the rest of the day), or bag grocery items like heavy things on top of fragile things, then yeah, I can be a jerk in return. I don't expect to be treated better when I spend $100 instead of $5, but I also don't expect to be treated worse if I spend less than what the normal customer spends.

[Buglady]

When I was a lifeguard at a Boy Scout camp, the scoutmaster coffee pot stayed on 24/7, started for the sunday evening meal, and only got fully cleaned and dumped on Saturday night after the troops left for that week. This was by long tradition and scoutmaster request, by the way. By about Thursday, the coffee was running strong enough to raise the dead, and could slay lesser beings at ten feet.

I'm a Girl Guide leader. At a week-long camp, trust me, by Thursday the coffee NEEDS to be that strong!! By Friday we are seriously considering adulterating it, possibly with something 150-proof. (But we don't, at least not till the kids go home)