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Well if you don't know, I work in the Grocery department of a grocery store. Normally I work mostly mornings but our closing guy for Wednesday was sick so I agreed to take on his shift in addition to my own(hooray 13 hour work day!).
There is only one person for our department after 2 or 3 in the afternoon, so I was responsible for filling all shelves and displays, unloading the truck when it came in, as well as answering all calls. Let the night begin!
1. The first hour goes well enough when a lovely old dear walks up to me and asks where stool softener is located. I can tell that a simple explanation will not be enough in this case so I walk there with her. Upon reaching the aisle, she flips, screaming:
SC: "NO! I said STOOL SOFTENER! S-T-O-O-L!"
Me: "Ummm...it's right here ma'am."
SC: "Does it say stool softener on it?"
Me" Yes......it does"
SC: "Thank you sooo much!"
2. This next gentlemen was quite aggressive towards me, he was quite upset that he had been unable to find help earlier. He was looking for a cooler, which is the General Merchandise department's area of expertise, but I knew where they were located. I showed him our selection(all of two coolers).
SC: "You have to have more then this!"
Me: "I'm sorry, that's all we get, we only carry them in the summer so we don't want to have too many extras to store at the end of the season"
SC: "No, there are more around here somewhere! Where are they?"
Me: "Sir, I assure you, this is it"
SC: "I'm going upfront and reporting you for being deliberately unhelpful!"
He did in fact, report me. Unfortunately our dumbest manager was working that night and lectured me about working harder to satisfy our customer's wishes. I told my boss about that the next day and he chewed her out pretty bad over lecturing me though.
3. The service desk calls and tells me that the truck has arrived and is waiting in the back. We are required to drop everything and unload them as quickly as possible to save the company money(the less time the drivers are out, the less they have to be paid). I am almost to the back when a woman shouts me down.
SC: "Hey, do you have some towels or something, one of my kids made a mess."
He had indeed, he had a slushee he had brought in with him that had ended up all over their cart and the floor. She proceeds to watch me run for paper towels and clean up the mess, being helpful enough to point out spots I missed. Needless to say I was feeling pretty ticked off and rushed, and then I open up the truck's trailer and SURPRISE! The is a pallet tipped over, making a huge mess. The driver conveniently took about 30 minutes to pee while I picked it all up!
4. This one occurs while I am unloading the truck, after I got the mess cleaned up. I am on a rider forklift, moving the pallets to different areas in the backroom. I sound the horn at all intersections as required. As I reach one, I honk, but still abruptly have to slam on the brakes as a stupid customer jumps out in front of me, waving her arms.
SC: "EXCUSE ME!!!! Do you have a bathroom back here?!?!?!"
Me: "The bathrooms are in the front, right corner on the store."
SC: "I Know but that's sooo far! Isn't there one back here for you guys?"
Me: "No, sorry, you'll have to go upfront." - this was a lie but fuck her, she should not have gone wandering in the backroom, I could name several coworkers that probably would not have been honking at that time of night and struck her.
5. Last but not least. The Seafood department closes at 8pm. In this state at least, you are required to have a special license to work with the stuff behind that counter, if you do so without the proper training there are stiff fines for you and the store. At about 10pm, I come out of the backroom through the doors located by the Seafood counter. A friendly looking man flags me down.
SC: "Hey! I want some tilapia but there's nobody back there! I've been waiting for like 10 minutes!"
Me: Oh I'm sorry sir, the Seafood department closes at 8pm see?" I point out sign clearly stating their hours.
SC: "Oh whoops! Well can you just get it for me? I just want like a pound!"
Me: "Unfortunately not, people need to be certified to handle raw seafood and I'm not."
SC: "Aw come'on man, help me out here!"
Me: "I'm sorry, but I could lose my job or be fined a lot of money, they open again at 8am."
SC: "This place sucks! I'm never coming back here again! Have a great fucking night asswipe!"
The good thing about working mornings is that even though we still get SCs there are a lot of us around so they are spread out instead of me getting all of them!
There is only one person for our department after 2 or 3 in the afternoon, so I was responsible for filling all shelves and displays, unloading the truck when it came in, as well as answering all calls. Let the night begin!
1. The first hour goes well enough when a lovely old dear walks up to me and asks where stool softener is located. I can tell that a simple explanation will not be enough in this case so I walk there with her. Upon reaching the aisle, she flips, screaming:
SC: "NO! I said STOOL SOFTENER! S-T-O-O-L!"
Me: "Ummm...it's right here ma'am."
SC: "Does it say stool softener on it?"
Me" Yes......it does"
SC: "Thank you sooo much!"
2. This next gentlemen was quite aggressive towards me, he was quite upset that he had been unable to find help earlier. He was looking for a cooler, which is the General Merchandise department's area of expertise, but I knew where they were located. I showed him our selection(all of two coolers).
SC: "You have to have more then this!"
Me: "I'm sorry, that's all we get, we only carry them in the summer so we don't want to have too many extras to store at the end of the season"
SC: "No, there are more around here somewhere! Where are they?"
Me: "Sir, I assure you, this is it"
SC: "I'm going upfront and reporting you for being deliberately unhelpful!"
He did in fact, report me. Unfortunately our dumbest manager was working that night and lectured me about working harder to satisfy our customer's wishes. I told my boss about that the next day and he chewed her out pretty bad over lecturing me though.
3. The service desk calls and tells me that the truck has arrived and is waiting in the back. We are required to drop everything and unload them as quickly as possible to save the company money(the less time the drivers are out, the less they have to be paid). I am almost to the back when a woman shouts me down.
SC: "Hey, do you have some towels or something, one of my kids made a mess."
He had indeed, he had a slushee he had brought in with him that had ended up all over their cart and the floor. She proceeds to watch me run for paper towels and clean up the mess, being helpful enough to point out spots I missed. Needless to say I was feeling pretty ticked off and rushed, and then I open up the truck's trailer and SURPRISE! The is a pallet tipped over, making a huge mess. The driver conveniently took about 30 minutes to pee while I picked it all up!
4. This one occurs while I am unloading the truck, after I got the mess cleaned up. I am on a rider forklift, moving the pallets to different areas in the backroom. I sound the horn at all intersections as required. As I reach one, I honk, but still abruptly have to slam on the brakes as a stupid customer jumps out in front of me, waving her arms.
SC: "EXCUSE ME!!!! Do you have a bathroom back here?!?!?!"
Me: "The bathrooms are in the front, right corner on the store."
SC: "I Know but that's sooo far! Isn't there one back here for you guys?"
Me: "No, sorry, you'll have to go upfront." - this was a lie but fuck her, she should not have gone wandering in the backroom, I could name several coworkers that probably would not have been honking at that time of night and struck her.
5. Last but not least. The Seafood department closes at 8pm. In this state at least, you are required to have a special license to work with the stuff behind that counter, if you do so without the proper training there are stiff fines for you and the store. At about 10pm, I come out of the backroom through the doors located by the Seafood counter. A friendly looking man flags me down.
SC: "Hey! I want some tilapia but there's nobody back there! I've been waiting for like 10 minutes!"
Me: Oh I'm sorry sir, the Seafood department closes at 8pm see?" I point out sign clearly stating their hours.
SC: "Oh whoops! Well can you just get it for me? I just want like a pound!"
Me: "Unfortunately not, people need to be certified to handle raw seafood and I'm not."
SC: "Aw come'on man, help me out here!"
Me: "I'm sorry, but I could lose my job or be fined a lot of money, they open again at 8am."
SC: "This place sucks! I'm never coming back here again! Have a great fucking night asswipe!"
The good thing about working mornings is that even though we still get SCs there are a lot of us around so they are spread out instead of me getting all of them!
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