Yes, I heard the classic phrase today. "You won't stand behind your product!"
Thankfully I didn't have to deal with him... I just heard the conversation as I worked in another area.
Customer came in with a computer that was burning up... to the point that it was apparently smoking. We wouldn't exchange his 6 month old computer for a new one because it looked like it had some kind of virus or suspicious software on it.
Yes we know it's smoking. But it also has suspicious software (probably a virus).
Yes we know you have a warranty with us. But that warranty is for hardware only.
Yes we know your hardware is burning up now. But that CAN be a side effect of your virus.
I'm not sure what he ended up doing. I think he was just pissed that he couldn't make us replace it for him.
Thankfully I didn't have to deal with him... I just heard the conversation as I worked in another area.
Customer came in with a computer that was burning up... to the point that it was apparently smoking. We wouldn't exchange his 6 month old computer for a new one because it looked like it had some kind of virus or suspicious software on it.
Yes we know it's smoking. But it also has suspicious software (probably a virus).
Yes we know you have a warranty with us. But that warranty is for hardware only.
Yes we know your hardware is burning up now. But that CAN be a side effect of your virus.
I'm not sure what he ended up doing. I think he was just pissed that he couldn't make us replace it for him.
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