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(Note: I do accounts and have only been with the company a few months)
I am normally the most pedantic person I ever meet. For example I've agreed a low £XX.XX write off level on customer deductions and anything over that I try to sort out. If its too difficult I might ask if I can get it written off but generally I stick to principles and try to get it back.
I was feeling bad about sending a second email to someone asking them to pay back around £50. And then I got this customer:
1. Customer issued a deduction note to us in Early 2010. Value under £2
2. Mid 2010 - Accounts issue a credit note for about £0.50. (This surprises me but hey, not my time taken to do it - I would have just written it off as an adjustment.)
3. Today - Customer asks me for copy credit note along with a couple of other invoices and credits. I send it over.
4. Customer comes back to me saying that she thinks we under credited by a whopping £1.50 and could I take another look at the credit note.
5. I say to Customer that the paperwork is in archive and I can't access the paperwork right now, can she just make the deduction from the next payment if they haven't already.
6. Customer says "Oh, we did already, i just need the extra £1.50 to tie up on our internal system.
/facepalm.
I know its nice to have everything to the penny but as long as I'm not chasing for that £1.50 to be paid back I really don't see the problem. Currently I'm working on issues that make this about 0.001% of the outstanding issues to be sorted - it won't be a high priority.
I am normally the most pedantic person I ever meet. For example I've agreed a low £XX.XX write off level on customer deductions and anything over that I try to sort out. If its too difficult I might ask if I can get it written off but generally I stick to principles and try to get it back.
I was feeling bad about sending a second email to someone asking them to pay back around £50. And then I got this customer:
1. Customer issued a deduction note to us in Early 2010. Value under £2
2. Mid 2010 - Accounts issue a credit note for about £0.50. (This surprises me but hey, not my time taken to do it - I would have just written it off as an adjustment.)
3. Today - Customer asks me for copy credit note along with a couple of other invoices and credits. I send it over.
4. Customer comes back to me saying that she thinks we under credited by a whopping £1.50 and could I take another look at the credit note.
5. I say to Customer that the paperwork is in archive and I can't access the paperwork right now, can she just make the deduction from the next payment if they haven't already.
6. Customer says "Oh, we did already, i just need the extra £1.50 to tie up on our internal system.
/facepalm.
I know its nice to have everything to the penny but as long as I'm not chasing for that £1.50 to be paid back I really don't see the problem. Currently I'm working on issues that make this about 0.001% of the outstanding issues to be sorted - it won't be a high priority.
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