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This happened today, actually.
A customer popped in (older man, possibly 60's) and approaches the service desk. I'm standing up front, waiting to collect change and return to my register. He has a prepaid phone card in his hand, and steps up to the counter. I didn't hear the entire conversation, but the gist is that he bought a prepaid card, some wires were crossed at some point, and the card wouldn't work/activate for him.
In this case, it's out of our hands and in the phone company's, but as you may expect, this wasn't an acceptable answer.
SG = Service Desk Girl
SC: I ain't payin' for sh*t that don't work for me! I ain't payin' no twenty dollars!
(Yes, people talk like that here. South.)
SG: There's nothing I can do sir. (She had called the manager by now.) My manager says you'll just have to call the company about it, we can't return phone cards.
SC: Ain't I gonna be reimbursed for this? You're gonna pay me for the nine dollars I wasted drivin' over here too! THIS. AIN'T. OVER.
He walks by me with a glare, leaving the store. I left the front from fear of him popping in and waving a pistol around to protest our unfair "not payin' him nine dollars" policy.
- Another, to prevent multiple threads -
It was Halloween time--well, close enough. For some reason, we're having a costume sale (quite a nice percentage off) a few weeks before the actual holiday. A woman and her pack of kids walk up, and she buys at least $60 worth of decorations, candy, and costumes. Her daughter, who can't be more than 7, looks at her mother with the straightest, calmest face possible.
Daughter: Mommy, you know Daddy's gonna smack you around when we get home for buyin' all this Halloween stuff.
Me:
Mom: Well, Daddy's gonna have to just get over it.
She pays, and they leave without another word. Their conversation sounded like this an everyday thing, while I stood there wondering if I should suggest she call the authorities for spouse abuse (or just do it myself.) The sound of her daughter's ever-so-calm voice is still perfect in my mind.
A customer popped in (older man, possibly 60's) and approaches the service desk. I'm standing up front, waiting to collect change and return to my register. He has a prepaid phone card in his hand, and steps up to the counter. I didn't hear the entire conversation, but the gist is that he bought a prepaid card, some wires were crossed at some point, and the card wouldn't work/activate for him.
In this case, it's out of our hands and in the phone company's, but as you may expect, this wasn't an acceptable answer.
SG = Service Desk Girl
SC: I ain't payin' for sh*t that don't work for me! I ain't payin' no twenty dollars!
(Yes, people talk like that here. South.)
SG: There's nothing I can do sir. (She had called the manager by now.) My manager says you'll just have to call the company about it, we can't return phone cards.
SC: Ain't I gonna be reimbursed for this? You're gonna pay me for the nine dollars I wasted drivin' over here too! THIS. AIN'T. OVER.
He walks by me with a glare, leaving the store. I left the front from fear of him popping in and waving a pistol around to protest our unfair "not payin' him nine dollars" policy.
- Another, to prevent multiple threads -
It was Halloween time--well, close enough. For some reason, we're having a costume sale (quite a nice percentage off) a few weeks before the actual holiday. A woman and her pack of kids walk up, and she buys at least $60 worth of decorations, candy, and costumes. Her daughter, who can't be more than 7, looks at her mother with the straightest, calmest face possible.
Daughter: Mommy, you know Daddy's gonna smack you around when we get home for buyin' all this Halloween stuff.
Me:
Mom: Well, Daddy's gonna have to just get over it.
She pays, and they leave without another word. Their conversation sounded like this an everyday thing, while I stood there wondering if I should suggest she call the authorities for spouse abuse (or just do it myself.) The sound of her daughter's ever-so-calm voice is still perfect in my mind.
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