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STOP. (*&@#$ING. ARGUING.
I rarely post during my work week and rarely about one specific call. But this particular call, and its associated phenomena, deserve mention and ridicule. >.> I absolutely despise when someone does this: When they argue with me instead of letting me get them help. Its a one two punch of abject raging stupidity and aggravation.
Little background on this one. As you know, I do some tier 1 tech support and tech support dispatching. For this particular client, I dispatch cases only. Because they are a major client that handles some high level network stuff for major global corporations. Normally its not much of a problem, but on the weekends their international offices are closed and everything is forwarded to us. So I have to field international calls. Normally this is fine except for one specific country who constantly gives me problems. Its not a language barrier either. It's that they're almost universally rude ( my job is "beneath" them, so they think they can talk over me ), don't listen to me and half the time don't even have the information they know they're suppose to have to open a case ( IE: Serial numbers. )
Well, this morning I got a call from a company in this country. Mildly irksome ( he was more confused than anything else ) but no biggie. I dispatched it to a technician, not a problem. A while later they called back to complain they hadn't recieved a response. So I check with the tech and it turns out they had given their main company directory number. But not the extension for the guy having the problem. So the tech couldn't get through to him. Not a big deal, I get the proper info and pass it to the tech. But in the interm, the tech also suddenly gets a flurry of other calls so he has 4 calls he's trying to deal with and they're all ahead of this company's because they farked up their phone number.
Fast forward a bit, this company calls again and right from the get go, lays into me without even letting me speak. Why haven't they gotten a call back, they pay for this service, they're going to cancel if they don't get a call back NOW, they're going to email all our other clients and tell them how terrible we are and make sure we lose all our business, etc etc etc. I can't get much of a word in edgewise. Then they ramp the fucktwat up to 11.
This asshole bridges me into a conference call with a board meeting. So that EVERYONE can yell at me. At the same fucking time. It's suddenly me vs the Confederacy of Asshole. Now every last one of these miserable fleshsacks is fully aware of what my job and position is, and thus what I can and cannot do. They know full well that complaining to me is pointless, and that berating me or outright threatening me is completely blaming the wrong person. But they don't really give a shit. My job is "beneath" theirs, which culturally speaking means they can talk down to me, over me, and berate me like a child. Despite this having nothing to do with me, and the delay being caused by their own god damn mistake.
They argued with me for 15 minutes. I clocked it on my call recording. 15 fucking minutes. Despite me explaining several times that the sooner they let me get off the line, the sooner I could actually get them the help they were fucking complaining about not getting. It was like having a room full of crying children that don't understand why they can't have ice cream but won't get in the car so I can drive them to fscking Baskin Robbins. It was so profounding self-defeating that even my usual limitless patience was coming dangerously close to a "Excuse me, sirs, but what the Hell is your problem?" limit.
Even my Grown Up Voice took 5 or 6 tries to cut through their rambling bullshit and I had to lay out an ultimatum on them 4 times for it to sink in ( aka "Look, do you want me to get a tech for you or not?" ). But no, just keep fucking arguing with me and preventing me from actually helping you, you glorious symphony of mancunts.
At one point they even acknowledged that they were berating the wrong person. But kept on for another 10 minutes anyway. Because hey, why the fuck allow reason or basic respect to interrupt a good thing when you're already 5 minutes in?
Ugh.
Little background on this one. As you know, I do some tier 1 tech support and tech support dispatching. For this particular client, I dispatch cases only. Because they are a major client that handles some high level network stuff for major global corporations. Normally its not much of a problem, but on the weekends their international offices are closed and everything is forwarded to us. So I have to field international calls. Normally this is fine except for one specific country who constantly gives me problems. Its not a language barrier either. It's that they're almost universally rude ( my job is "beneath" them, so they think they can talk over me ), don't listen to me and half the time don't even have the information they know they're suppose to have to open a case ( IE: Serial numbers. )
Well, this morning I got a call from a company in this country. Mildly irksome ( he was more confused than anything else ) but no biggie. I dispatched it to a technician, not a problem. A while later they called back to complain they hadn't recieved a response. So I check with the tech and it turns out they had given their main company directory number. But not the extension for the guy having the problem. So the tech couldn't get through to him. Not a big deal, I get the proper info and pass it to the tech. But in the interm, the tech also suddenly gets a flurry of other calls so he has 4 calls he's trying to deal with and they're all ahead of this company's because they farked up their phone number.
Fast forward a bit, this company calls again and right from the get go, lays into me without even letting me speak. Why haven't they gotten a call back, they pay for this service, they're going to cancel if they don't get a call back NOW, they're going to email all our other clients and tell them how terrible we are and make sure we lose all our business, etc etc etc. I can't get much of a word in edgewise. Then they ramp the fucktwat up to 11.
This asshole bridges me into a conference call with a board meeting. So that EVERYONE can yell at me. At the same fucking time. It's suddenly me vs the Confederacy of Asshole. Now every last one of these miserable fleshsacks is fully aware of what my job and position is, and thus what I can and cannot do. They know full well that complaining to me is pointless, and that berating me or outright threatening me is completely blaming the wrong person. But they don't really give a shit. My job is "beneath" theirs, which culturally speaking means they can talk down to me, over me, and berate me like a child. Despite this having nothing to do with me, and the delay being caused by their own god damn mistake.
They argued with me for 15 minutes. I clocked it on my call recording. 15 fucking minutes. Despite me explaining several times that the sooner they let me get off the line, the sooner I could actually get them the help they were fucking complaining about not getting. It was like having a room full of crying children that don't understand why they can't have ice cream but won't get in the car so I can drive them to fscking Baskin Robbins. It was so profounding self-defeating that even my usual limitless patience was coming dangerously close to a "Excuse me, sirs, but what the Hell is your problem?" limit.
Even my Grown Up Voice took 5 or 6 tries to cut through their rambling bullshit and I had to lay out an ultimatum on them 4 times for it to sink in ( aka "Look, do you want me to get a tech for you or not?" ). But no, just keep fucking arguing with me and preventing me from actually helping you, you glorious symphony of mancunts.
At one point they even acknowledged that they were berating the wrong person. But kept on for another 10 minutes anyway. Because hey, why the fuck allow reason or basic respect to interrupt a good thing when you're already 5 minutes in?
Ugh.
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