I demand the clearance price (even if it's for another item)!!

[Despina83]

So tonight working in health and beauty care, I'm straightening feminine hygiene products when a guy comes up to me and says, "Having fun yet?". Oh yeah, a fucking ball. So he brings me over to another aisle where there's three different bottles of lotion, all Alba Botanicals, sitting side by side. Under the middle bottle is a 4.99 red clearance tag. But he's confused about which one is clearance. I check the numbers and none of the bottles match the ones on the clearance tag. I even scan them to make sure. He keeps insisting. I tell him that none of these is the correct bottle, someone must have just purchased the last clearance bottle. He asks for my manager, I give her a ring and ask her to come over. While we're waiting, I realize that the bottle that was sitting in the middle over the clearance tag is the same as the bottle on the right, only it looks a bit different because it's a new redesign (says NEW LOOK!) on the front. It belongs with the other bottle to the right of the clearance tag, someone just left it sitting in the wrong spot. I explain this to him...more than once. He says, "I see a clearance tag, and I want the clearance price!" Mind you, it was just the ONE bottle that was sitting in the wrong spot. Not an error on our part. We owed him nothing, but the explanation and to walk away. But my boss comes over and...proceeds to give him the 12.99 bottle of lotion for the 4.99 clearance price that pertained to another item. Then she THANKS him. Yeah, way to have a spine. He wouldn't even listen to me, he just kept insisting (while his wife watched). Unbelievable. He wasn't outright nasty, he said everything in a loud, joking manner, but he was still an asshat. Before leaving, after speaking to my boss, he said to me "Thanks, (my name) you were fun too!" I'm annoyed that I said "you're welcome". When I gave my boss a look afterwards, she shrugged and said, "What can you do, he was just going to stand there and argue all day."

[EricKei]

I gave my boss a look afterwards, she shrugged and said, "What can you do, he was just going to stand there and argue all day."

Ah yes, the "I give up" defense ~_~ Then again, if the SC was so "happy" towards you, that tells me that it was gonna end up this way no matter what -- he KNEW he was full of it, and was planning to pull a fast one n o matter what. Who knows? maybe he was the one who moved the bottle to begin with?

[Kristev]

I agree. I have a lot of trouble reading emotions, but I've learned unhappy people don't behave that way. People up to something, however, do.

[Blade_Raver]

Manager needs to play the "GTFO" card on scammers a little more often or that store is going to go into the red.

He screwed the store out of $8 that could have been used to pay a worker's wage.

Or one better yet, I'd ask the same manager if you can have the same deal that the scammer did.

Then tell all the coworkers about it and have them take advantage of this "awesome deal."

Let it be a lesson to the manager to grow a spine or let the profit loss fall on his hands.

[Carsomyr]

When I gave my boss a look afterwards, she shrugged and said, "What can you do, he was just going to stand there and argue all day."

Does she realise it takes two people to argue? The reason he expected it to work is because you might be better off selling an item cheaply than wasting hours of employee time on it. But.. "stand there and argue"? We get people that think that works. When they realise that simply standing there doesn't prevent us doing our jobs, they (usually) give up.
In fact, we had a man this week stand and stare at the manager for what seemed like an age (wtf? Is this Stalking 101?) and it didn't work.

[mattm04]

Or as I have heard at my store "we made the customer happy." Sure, we lost money, but the customerscammer is happy. Idiots.

[Sapphire Silk]

I hate this bullshit. Not because I have to deal with it (not in retail), but because I have to deal with the ultimate after effect: higher prices.

Asshattery like this is why prices are what they are.

[Irving Patrick Freleigh]

When I gave my boss a look afterwards, she shrugged and said, "What can you do, he was just going to stand there and argue all day."

Gee, I dunno, I didn't graduate from a school or anything, but you could just keep saying no and throw him out if or when he starts getting ugly.

[TonyDonuts]

Gee, I dunno, I didn't graduate from a school or anything, but you could just keep saying no and throw him out if or when he starts getting ugly.

My degree's history (so naturally I manage a c-store) but I've gone that route:

"No, that's not on clearance."

"No, it's not misleading, the two items don't even sound alike."

"Look, I know you've got all day to play around like this, but I've got paying customers to take care of, I don't have all day to dance with you. Buy it, don't buy it, I don't have time for you anymore."

I've had middle-aged guys in suits, doing their best grown-up impresssions, burst into tears over that.

That's a party.

[XCashier]

"Look, I know you've got all day to play around like this, but I've got paying customers to take care of, I don't have all day to dance with you. Buy it, don't buy it, I don't have time for you anymore."

I've had middle-aged guys in suits, doing their best grown-up impresssions, burst into tears over that.

That's a party.

And that is why so many people on this board (including me) want to work for you!

[Caractacus_Potts]

Or one better yet, I'd ask the same manager if you can have the same deal that the scammer did.

Then tell all the coworkers about it and have them take advantage of this "awesome deal."

Let it be a lesson to the manager to grow a spine or let the profit loss fall on his hands.

I've actually thought about doing this if I, as a customer, see an SC getting a sweet deal from a spineless manager...

Me: Wow! That's a great deal! I had no idea I could get [expensive item] for [dirt cheap]! I'll take two. HEY EVERYBODY, you can get [expensive item] for [dirt cheap]!

I was in a donut shop once at the end of a line about twenty people long leading to three registers. Some ashat comes in, bypasses the line and goes right to the registers. I call him on his bull-shittery and a manager is called over. Spineless manager doesn't want to confront ashat so she tells me there isn't a single line for all registers and its just coincidence that all twenty customers decided to line up for register 1 and no one decided to line up at registers 2 and 3. Register 3 had just finished an order so I shrugged, stepped up to the register and started placing my order.

The once orderly line of patient customers turned into a mob crowding the registers, I got my stuff about twenty minutes faster than I should have and the look of horror on spineless manager’s face was priceless. A win-win situation I say.

[Blade_Raver]

It's the only way managers will learn to have a spine and actually want to keep SCs in check.

[emax4]

Maybe the appropriate action is to call loss prevention to let them know that this will be a daily occurrence.