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This is another story from my wife at the furniture restoration company.
Woman has some items that were damaged during her move. As is the case with all insurance claim cases, the items were evaluated and it was determined that the value of the items was far exceeded by the cost to repair them and so it was decided that the items would be cashed out and the case would be closed.
Now I don't know about y'all, but if the insurance company told me that by $800 sofa would cost $1,000 to repair but they were going to give me $800 to buy a new one, I know that I'd be pretty well pleased with that and would start shopping for a new sofa.
Not the case with this woman.
No, she called on the day of her appointment wanting to know "Where the @#$%ing hell is the technician? He was supposed to be here between 8 and 12!"
Thus the conversation begins.
MW - My Wife
ADTM - Anal-Dwelling Twat Monkey
MW - "Ma'am, I see in our records that your moving company called you and informed you that they were going to cash out your claim since it was going to cost more than the items were worth and that they were going to have me cancel your appointment. They called me with the same information and I canceled it."
ATDM - "Who do you think you are! What right do you have to cancel my appointment? I'll tell you when you can and cannot cancel my appointment."
MW - "Ma'am, I was told by the insurance company handling your case that you would be cashed out. If you have any problems with that, then you need to contact the insurance company and talk to [name withheld] who can help you with that."
ADTM - "I'm not talking to that baby! <note: The adjuster has one of those baby girl voices but is a trained and educated insurance adjuster> I want to talk to someone who has a goddamn clue."
MW - "[name withheld] is the person who has been with your case since the day you submitted the cla..."
ADTM - "I'M NOT TALKING TO HER, I'M TALKING TO YOU! YOU WORK FOR *ME*!!!
MW - <and how the hell my wife didn't go postal I'll never know> "No, I do not work for you. I am employed by [furniture repair company] who is contracted by [insurance company] who has a contract to handle all insurance claims for [moving company] who was hired by you and damaged your furniture. [insurance company] is the company who contracted us to go our and do the assessment on your furniture. [insurance company] made the decision to not use us to repair your furniture and to pay you the replacement cost of the damaged items. They told you, they told me and so I canceled the appoint at their request. The claim is closed as far as I'm involved with it. If you have a problem you need to call[name withheld] at [insurance company] and discuss it with them."
ADTM - "You are a representative of [insurance company] and I'm talking to you!"
MW - "No I am not and unless you want to hire my company directly (and therefore pay us directly) the matter is closed on my end, talk...to...the...people...at...[insurance company]."
ADTM - "Well! I never! <click>"
I love my wife's job. It's like having Customers Suck with us on the road when we don't have wi-fi signal.
Mongo
Woman has some items that were damaged during her move. As is the case with all insurance claim cases, the items were evaluated and it was determined that the value of the items was far exceeded by the cost to repair them and so it was decided that the items would be cashed out and the case would be closed.
Now I don't know about y'all, but if the insurance company told me that by $800 sofa would cost $1,000 to repair but they were going to give me $800 to buy a new one, I know that I'd be pretty well pleased with that and would start shopping for a new sofa.
Not the case with this woman.
No, she called on the day of her appointment wanting to know "Where the @#$%ing hell is the technician? He was supposed to be here between 8 and 12!"
Thus the conversation begins.
MW - My Wife
ADTM - Anal-Dwelling Twat Monkey
MW - "Ma'am, I see in our records that your moving company called you and informed you that they were going to cash out your claim since it was going to cost more than the items were worth and that they were going to have me cancel your appointment. They called me with the same information and I canceled it."
ATDM - "Who do you think you are! What right do you have to cancel my appointment? I'll tell you when you can and cannot cancel my appointment."
MW - "Ma'am, I was told by the insurance company handling your case that you would be cashed out. If you have any problems with that, then you need to contact the insurance company and talk to [name withheld] who can help you with that."
ADTM - "I'm not talking to that baby! <note: The adjuster has one of those baby girl voices but is a trained and educated insurance adjuster> I want to talk to someone who has a goddamn clue."
MW - "[name withheld] is the person who has been with your case since the day you submitted the cla..."
ADTM - "I'M NOT TALKING TO HER, I'M TALKING TO YOU! YOU WORK FOR *ME*!!!
MW - <and how the hell my wife didn't go postal I'll never know> "No, I do not work for you. I am employed by [furniture repair company] who is contracted by [insurance company] who has a contract to handle all insurance claims for [moving company] who was hired by you and damaged your furniture. [insurance company] is the company who contracted us to go our and do the assessment on your furniture. [insurance company] made the decision to not use us to repair your furniture and to pay you the replacement cost of the damaged items. They told you, they told me and so I canceled the appoint at their request. The claim is closed as far as I'm involved with it. If you have a problem you need to call[name withheld] at [insurance company] and discuss it with them."
ADTM - "You are a representative of [insurance company] and I'm talking to you!"
MW - "No I am not and unless you want to hire my company directly (and therefore pay us directly) the matter is closed on my end, talk...to...the...people...at...[insurance company]."
ADTM - "Well! I never! <click>"
I love my wife's job. It's like having Customers Suck with us on the road when we don't have wi-fi signal.
Mongo
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