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WHY would you return this???
As I said in my new member post I've been with my store for almost five years so I've got quite a few customer stories to tell, but this one is the first one that came to mind.
BG: I work for a pharmacy/convenience store. While my main position is photo, I end up everywhere. end BG
WARNING, GROSS!!!
This one was a couple of years back, when I was still at my first store (i have since moved, but stayed with the company.) I had been with the company at least a year, so I had already seen some of what people are capable of. This is the most disgusting/rediculous return I have seen to date.
My company has a store brand, and with store brand products satisfaction is 100% guaranteed. So we basically can't refuse returns of the store brand product. I was in the photo lab and a woman comes up to the counter with a store bag and crumpled receipt in hand. She says she has a return. Being a good CSR, I asked her what was wrong with the product before handing her off to a manager for the return (If she wanted to switch out a defective product for the exact same thing I could do that without a manager.) She then pulls out of the bag a store brand reusable douche/enema (
something of this nature I would be too embarrassed to return, oh and it gets better.)
She declares that it is a piece of junk (indicating where it says lifetime warranty) and that if it wasn't it would have lasted longer. She bought it NINE MONTHS AGO!
(Does this woman have no shame?) At this point I went to get the manager for her. My SM was in the office talking to a new AM who was being trained at my store. I warned them what the return was and how old it was. I asked if we could even return something that was purchased that long ago. (Our return policy is 30 days with the receipt, but as i said before, store brand products are 100% guaranteed.) The SM turns to me, smiles, and tells me that a person that has the audacity to return something like this would have no problem complaining to corporate, who would cave since it is a store brand product. On top of that, corporate would probably offer her a gift card for the "inconvenience." (Unfortunately, I've seen this happen.) He then turned to the AM and asked him if he wanted to take this return as he would have to deal with difficult returns and customers on his own eventually. The AM agreed, although he looked like he was going to be a bit sick.
We went back out and the return went by with no further incident. After the woman left the AM turns to me and says that maybe he's not cut out for this industry. He ended up quitting less than a month later. Although I'm not sure what the breaking point was, this definitely had something to do with it. This remains one of the most memorable events I've had with the company, and a horror story to tell newbies.
BG: I work for a pharmacy/convenience store. While my main position is photo, I end up everywhere. end BG
WARNING, GROSS!!!
This one was a couple of years back, when I was still at my first store (i have since moved, but stayed with the company.) I had been with the company at least a year, so I had already seen some of what people are capable of. This is the most disgusting/rediculous return I have seen to date.
My company has a store brand, and with store brand products satisfaction is 100% guaranteed. So we basically can't refuse returns of the store brand product. I was in the photo lab and a woman comes up to the counter with a store bag and crumpled receipt in hand. She says she has a return. Being a good CSR, I asked her what was wrong with the product before handing her off to a manager for the return (If she wanted to switch out a defective product for the exact same thing I could do that without a manager.) She then pulls out of the bag a store brand reusable douche/enema (
something of this nature I would be too embarrassed to return, oh and it gets better.) She declares that it is a piece of junk (indicating where it says lifetime warranty) and that if it wasn't it would have lasted longer. She bought it NINE MONTHS AGO!
(Does this woman have no shame?) At this point I went to get the manager for her. My SM was in the office talking to a new AM who was being trained at my store. I warned them what the return was and how old it was. I asked if we could even return something that was purchased that long ago. (Our return policy is 30 days with the receipt, but as i said before, store brand products are 100% guaranteed.) The SM turns to me, smiles, and tells me that a person that has the audacity to return something like this would have no problem complaining to corporate, who would cave since it is a store brand product. On top of that, corporate would probably offer her a gift card for the "inconvenience." (Unfortunately, I've seen this happen.) He then turned to the AM and asked him if he wanted to take this return as he would have to deal with difficult returns and customers on his own eventually. The AM agreed, although he looked like he was going to be a bit sick. We went back out and the return went by with no further incident. After the woman left the AM turns to me and says that maybe he's not cut out for this industry. He ended up quitting less than a month later. Although I'm not sure what the breaking point was, this definitely had something to do with it. This remains one of the most memorable events I've had with the company, and a horror story to tell newbies.
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