...sorry, no ugly. 
Background: I work as a tutor for a university.
The Good
We had one student that several tutors were helping. she desperately wanted to pass her math class. Came in 3 times a day, sometimes 2 times the same day, worked hard, and was able to get a lot of the concepts.
The last week of the semester, I come in to open, and notice a white box with my name on it. It was from the student - she bought each tutor that helped her a university-logo coffee mug, coaster, and keychain, and then went to her local greenhouse and had a carnation bouquet placed in the mug along with a card.

The Bad
It's the last week of class, and I get a call from a student needing to use one of our specialized computer systems, which is in the quiet room where students take entrance tests. She wants to know if the room is open - well, I just came back from that room, and it was empty, so I let the student know. She says that she will be there soon to use the computer.
About an hour later, another student comes in to take an entrance test, and is put into the quiet room. You can probably see where this is going...
An hour and a half after she called, the student that wanted to use the computer comes in. I tell her the room's in use now, but will be free within an hour or so. She complains that she'll have her class then, and, "You should have looked back there."
What I wanted to say was that I did right before you called and said that you would be in soon, not an hour and a half later! Still gets me burned up...

Background: I work as a tutor for a university.
The Good
We had one student that several tutors were helping. she desperately wanted to pass her math class. Came in 3 times a day, sometimes 2 times the same day, worked hard, and was able to get a lot of the concepts.
The last week of the semester, I come in to open, and notice a white box with my name on it. It was from the student - she bought each tutor that helped her a university-logo coffee mug, coaster, and keychain, and then went to her local greenhouse and had a carnation bouquet placed in the mug along with a card.


The Bad
It's the last week of class, and I get a call from a student needing to use one of our specialized computer systems, which is in the quiet room where students take entrance tests. She wants to know if the room is open - well, I just came back from that room, and it was empty, so I let the student know. She says that she will be there soon to use the computer.
About an hour later, another student comes in to take an entrance test, and is put into the quiet room. You can probably see where this is going...

An hour and a half after she called, the student that wanted to use the computer comes in. I tell her the room's in use now, but will be free within an hour or so. She complains that she'll have her class then, and, "You should have looked back there."

What I wanted to say was that I did right before you called and said that you would be in soon, not an hour and a half later! Still gets me burned up...
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