The other night I got sent back to my original JJ's store, the Northport store.. It's less busy, on a Friday night there will be one inshop and 3 drivers (Compared to 10 inshop and 20 drivers at my current Campus store).
So at the current time, it was me and the inshop manager, and the phones started to ring. I answer the first one, ask em to hold and I answer the other 3 ringing phones and ask them to hold before I go back to the first phone.
Me: Sorry, you had to hold, what can I do for ya?
SC: I wanna place a delivery order
(No address popped up under the phone number)
Me: Alright, can I get you address please?
SC: (yelling to friends in background) Hey! what is the address here!
No one knows the address
SC: Ummm, ok, I want a Turkey Tom (Yells to rest of the house) Hey! what do you guys want?
Me: I need your address first (Computer won't let me put in order till I get the address)
SC: hold on (Yells again for the address)
I wait a couple of minutes
SC: Hold on, let me go find who knows it.
Me: I aplologize, but we are very busy right now, why don't you find out the address and take down what everyone is going to get and then give me a call back?
SC: You're rude!
Me: *click*
This happens more often than you think.
So at the current time, it was me and the inshop manager, and the phones started to ring. I answer the first one, ask em to hold and I answer the other 3 ringing phones and ask them to hold before I go back to the first phone.
Me: Sorry, you had to hold, what can I do for ya?
SC: I wanna place a delivery order
(No address popped up under the phone number)
Me: Alright, can I get you address please?
SC: (yelling to friends in background) Hey! what is the address here!
No one knows the address
SC: Ummm, ok, I want a Turkey Tom (Yells to rest of the house) Hey! what do you guys want?
Me: I need your address first (Computer won't let me put in order till I get the address)
SC: hold on (Yells again for the address)
I wait a couple of minutes
SC: Hold on, let me go find who knows it.
Me: I aplologize, but we are very busy right now, why don't you find out the address and take down what everyone is going to get and then give me a call back?
SC: You're rude!
Me: *click*
This happens more often than you think.
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