Racist liar

[BeenThereDoneThat]

Are the extensive notes in your customer records the norm for the call center industry?

At ours, there are extensive notes on an order. Sometimes we will also note a customer profile if there's something we need to know about a customer that would apply to more than one order...though we'd have to note that on the order(s) in question, too, most likely. I'm not in the habit of looking at notes on customer profiles. They can't see any of those notes, but pretty much anyone who works for the client can, from the CSAs up to the CEOs.

I'm betting she either thought it was an idle threat or, more likely, didn't even pick up on it because she wasn't really paying attention anyway ...

Yeah, good point. The other day I told a woman on the phone that all calls were recorded (which our opening phone prompt says clearly too) and she sounded surprised...

[Mongo Skruddgemire]

I'd have played the phone conversation while she was still on the line.

But I'm evil like that.

[Voldine]

Can't be Asian with a name like David?

I'd better tell Noble Savage/David Nakayama that he's in trouble if this bitch finds him.

[Racket_Man]

I guess the SC have never watched Mythbusters either ie. Grant Imahara (sp???)

[RealUnimportant]

It's extremely possible for asians to have "anglo" names like David, especially those in countries that have accepted Christianity; adopting biblical names at baptism is traditional.

[dalesys]

Or my nephews/nieces Caesar, Jade, Malcolm, Lucile and SIL Darcy (4th gen ABC, first to marry a roundeye).

[BeenThereDoneThat]

It used to be rather common for people of some nationalities who emigrated to the US to use "American" first names, too, if it helped them blend into society. My uncle married a Japanese woman he met during or shortly after World War II...and for the longest time I knew her as "Aunt Mary". However, her given name is *not* "Mary", and fortunately she no longer feels the need to use a fake name.

[protege]

There must be some way to "fire" her as a customer.

There is. It involves a large cannon...and a target painted on a brick wall

[ShadowBall]

A couple folks who attended my high school (I think were both adopted) were, I believe, Chinese. Their names? Adam and Ashley. Not every person from a certain country or culture will have a name stemming from said place.

That lady was...quite special indeed. Yeah, I think most places do that whole "this call may be monitored for quality control" thing, so making shit up to get your own way is pretty much a recipe for failure. But it is fun to listen to people waffle and get pissed when you let them hear their own words. I'm surprised she didn't say that wasn't her on the phone and that David must have edited the recording to avoid punishment.