Ok so I am a 20 year old female who works at comfort suites hotel. So today my lovely experiences of snooty customers who truely think they are the only human beings in the world.
I'm standing at the front desk doing my usual paper work at about 10am and a rather large gentleman comes into the lobby with his stupid bluetooth (I hate those with a passion).
Well I greet him in a friendly manner of "Good morning. How are you today *Smiles*" While he either didn't notice my exsistance or just chose to ignore my because he walts up to the desk and proceeds to flick his id and credit card at me without a word said to me (the rage is building folks)
I ask him sir are you trying to check in now? in the nicest way I can, he proceeds to snort and says yeeeeeees in a rather rude tone. I explain to him that our check in time is at 3pm due to the fact that I have no clean rooms to place him in and I really can't check people in before check out time which is at 11am.
He then slowly turns at me and says this "Listen to me young lady, I am not going to wait until 3pm to get into my room, now you can go find one of your housekeepers and tell them to get me a room" (More rage building at the lack of respect) I proceed to explain to him I am not checking him in at 10am I can do my best to get him a room at 1pm that's the earliest I could check him in, and proceed to try to give him options to do while he waits, we have a business center (He looked like a businessman) a pool, free wifi he can use his laptop.
Well while in the middle trying to force myself to be as understanding as humanly possible he shouts, now this is from memory folks "How dare you! I am a diamond member (high level on our rewards program) and I demand my room now, where is your manager I will speak to him (he assumes its a guy haha, it is, but still) I tell him my manager is not in and I hand him his credit card and id back and tell him I will see him at 3pm. Well a couple of not so nice words fumbled out of his mouth and then he decided to scream that he is canceling his reservation and will never be staying with us again...I said ok then. (I think that response really upset him) well anyways he stormed out of the lobby and guess what...he came back at 3pm
lol.
Well the only thing that will really come out of this experience is that people can be real assholes and I'm probably going to get a terrible comment on our score but hey please lets try to realize that you are not the most important person in the world and had he not thrown his card and id at me and proceeded to scream at me, I more than likely would have had him wait about 20 mins and got him a room...but he was a jerk so I made him wait.
I'm standing at the front desk doing my usual paper work at about 10am and a rather large gentleman comes into the lobby with his stupid bluetooth (I hate those with a passion).
Well I greet him in a friendly manner of "Good morning. How are you today *Smiles*" While he either didn't notice my exsistance or just chose to ignore my because he walts up to the desk and proceeds to flick his id and credit card at me without a word said to me (the rage is building folks)
I ask him sir are you trying to check in now? in the nicest way I can, he proceeds to snort and says yeeeeeees in a rather rude tone. I explain to him that our check in time is at 3pm due to the fact that I have no clean rooms to place him in and I really can't check people in before check out time which is at 11am.
He then slowly turns at me and says this "Listen to me young lady, I am not going to wait until 3pm to get into my room, now you can go find one of your housekeepers and tell them to get me a room" (More rage building at the lack of respect) I proceed to explain to him I am not checking him in at 10am I can do my best to get him a room at 1pm that's the earliest I could check him in, and proceed to try to give him options to do while he waits, we have a business center (He looked like a businessman) a pool, free wifi he can use his laptop.
Well while in the middle trying to force myself to be as understanding as humanly possible he shouts, now this is from memory folks "How dare you! I am a diamond member (high level on our rewards program) and I demand my room now, where is your manager I will speak to him (he assumes its a guy haha, it is, but still) I tell him my manager is not in and I hand him his credit card and id back and tell him I will see him at 3pm. Well a couple of not so nice words fumbled out of his mouth and then he decided to scream that he is canceling his reservation and will never be staying with us again...I said ok then. (I think that response really upset him) well anyways he stormed out of the lobby and guess what...he came back at 3pm

Well the only thing that will really come out of this experience is that people can be real assholes and I'm probably going to get a terrible comment on our score but hey please lets try to realize that you are not the most important person in the world and had he not thrown his card and id at me and proceeded to scream at me, I more than likely would have had him wait about 20 mins and got him a room...but he was a jerk so I made him wait.

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