Yesterday, a customer needed some money orders and the total amount she was spending required her to fill out a form. She didn't get why she needed to fill it out, claimed she never had to do it, and got angry when I called my service desk coworker to help out. She said that she was a physician and that she earn lots of money a week and did money orders all the time. My service desk coworker suggested having at least one of the money orders be a lower amount so she wouldn't have to fill out a form.

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