Quoth MoonCat
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SC almost admits no = rude in SC land. BONUS: the magic "back room"
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Quoth MoonCat View PostOhmygod how dare you tell them the truth! What were you thinking??
I'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"? This crazy idea that there just has to be one in the back room had to get started somewhere....
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Yeah, there's nothing inherently sucky with simply asking if there's more in the back. Especially during Christmas, we had a lot of backstock and if something sells really really quick, we can easily run out of floor stock in merely an hour, and nobody has replenished the shelf yet.
Customers become sucky once you say there isn't in the back (either because you've just checked or you simply know because you've checked before or you've done the shipment yourself) and they insist you check for them again because who knows? Maybe Santa came early and gave you more since you last checked.Fiancee: We're going to need to do laundry. I'm out of clean pants.
Me: Sounds like a job for Gravekeeper!
Fiancee: What?!
Me: Nevermind.
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Quoth mattm04 View PostMore to the point, yes one could be in the back and just not out yet, however I want to know where the asking every employee to check or check again because someone said no started.
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Quoth MoonCat View Post
I'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"? This crazy idea that there just has to be one in the back room had to get started somewhere....
However, it is currently all kinds of fucked up.
Yeah, we will sometimes find what the customer wants in the back. But other times the system will tell us the item is in the back somewhere but we don't find it, because the last one has been taken but the shelf location wasn't deleted from the system.Knowledge is power. Power corrupts. Study hard. Be evil.
"I never said I wasn't a horrible person."--Me, almost daily
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Quoth MoonCat View PostI'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"? This crazy idea that there just has to be one in the back room had to get started somewhere....
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Our stockers purposely keep some items in the back room because of ebayers and extreme couponers (particularly during the "back-to-school" sales). If an item is coming in that is supposed to be "THE" next big thing, they know the ebayers/collectors will be there as soon as the store opens to clear the shelves....the same thing with the couponers and items that are the "great deals". They will actually go onto a few of the "extreme couponing" websites to check and see what they are promoting and hold back some of those items if we only got a limited quantity because they've been known to wipe out our ENTIRE stock within a half-hour of opening!!!
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